Manager, Pro Digital Experience

Home Depot U.S.A., Inc.

Atlanta (GA)

Sur place

USD 90 000 - 120 000

Plein temps

Il y a 7 jours

Soyez parmi les premiers à postuler

Générateur de candidature

Démarquez-vous pour ce poste — générez un CV et une lettre de motivation personnalisés en environ une minute.

Passez les filtres ATS

Résumé du poste

The Home Depot U.S.A., Inc. is seeking a Manager, Pro Experience in Atlanta to lead cross-functional teams and drive the end-to-end Pro customer experience across digital products and capabilities.

You will partner with Marketing, Product, Operations and others to design communication, education, and engagement strategies for launches and sustained adoption. You will use customer insights and data to measure effectiveness and translate findings into actions, with a focus on leadership,

Qualifications

Bachelor's degree or higher in a related field.
5+ years of leadership experience.
Experience collaborating with cross-functional teams in a retail or consulting environment.
Ability to analyze data and translate insights into action.
Proven project management skills and ability to manage multiple initiatives.

Responsabilités

Lead workstreams to improve end-to-end Pro customer experience.
Partner with Marketing, Product, Operations, and other stakeholders to drive launches and adoption.
Identify opportunities using insights and measure effectiveness to drive business actions.
Develop and deliver communication and education strategies for digital products.
Present findings and recommendations to executives and sponsors.

Connaissances

Leadership

Data analysis

Cross-functional collaboration

Project management

Communication

Financial acumen

Presentation

Negotiation

Consulting/retail experience

Formation

Bachelor's degree

Outils

Tableau

Microsoft Office

PowerPoint

Description du poste

Position Purpose

The Manager, Pro Experience will play a key role in supporting The Home Depot’s Pro strategic growth initiatives by leading workstreams that improve the end-to-end Pro customer experience. This role is responsible for driving awareness, adoption, and activation of digital products and capabilities among customers and store associates. The Manager will partner cross-functionally with Marketing, Internal Communications, Product, Operations, and other key stakeholders to develop and execute communication, education, and engagement strategies that support successful product launches and sustained adoption. Using customer insights, associate feedback, and performance data, this role will identify opportunities, measure effectiveness, and translate findings into clear business actions and improved digital experiences. Success requires strong cross-functional leadership, communication, analytical thinking, and execution skills.

Key Responsibilities

15% Business Acumen / Data Analysis - Responsible for ownership of individual or team work through Identifying, researching and measuring ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; Trouble shoot and problem solve for ongoing operational needs as they arise
15% Collaboration - Partner cross-functionally with organizational teams, internal and external clients, management and others in driving change within Home Depot
20% Develop Recommendations - Prioritizes team issues and brainstorm/develop solutions and recommendations by leading or working within a diverse cross-functional team (store leaders and associates, merchants, internal and external teams, vendors, etc.
30% Leadership - Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement
20% Project Management - Responsible for individual or team to drive the creation and implementation of new initiatives using diverse problem-solving methodologies; May work on small to medium initiative-specific projects within workstreams; Effectively communicates projects and recommendations through accurate documents and presentations; Has the ability to present and deliver to a wide variety of stakeholder including executive leaders and sponsors

Direct Manager/Direct Reports

This position typically reports to Sr. Manager or Director
This position has 0-4 Direct Reports

Travel Requirements

Typically requires overnight travel 5% to 25% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications

Working knowledge of Microsoft Office Suite
Working knowledge of Tableau
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Ability to draw accurate conclusions from financial documentation
Demonstrated project management skills
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Consulting and/or retail experience
4+ years of previous leadership experience

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education