Manager, Pro Digital Experience

The Home Depot

Atlanta (GA)

On-site

USD 85,000 - 130,000

Full time

4 days ago

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Job summary

The Home Depot is seeking a Manager, Pro Experience to lead workstreams that enhance the end-to-end Pro customer journey. You will drive awareness, adoption, and activation of digital products with store associates and Pro customers, partnering with Marketing, Product, and Operations to launch new capabilities.

Using customer insights and performance data, you will identify opportunities, measure impact, and translate findings into actionable changes.

Qualifications

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Minimum of 5 years of work experience with 4+ years in leadership

Responsibilities

Owns and leads workstreams to improve Pro customer experience end-to-end.
Drive awareness, adoption, and activation of digital products and capabilities for Pro customers and store associates.
Partner cross-functionally with Marketing, Product, Operations and other teams to develop and execute communication and engagement strategies for product launches and adoption.
Provide leadership in assessing talent, building teams, coaching and guiding, and driving engagement across teams.
Identify opportunities using customer insights and performance data, measure effectiveness, and translate findings into actionable business actions.

Skills

Leadership

Collaboration

Communication

Project management

Data analysis

Customer focus

Problem solving

Cross-functional influence

Education

Bachelor's degree

Tools

Microsoft Office Suite

Tableau

PowerPoint

Job description

Position Purpose:

The Manager, Pro Experience will play a key role in supporting The Home Depot’s Pro strategic growth initiatives by leading workstreams that improve the end-to-end Pro customer experience. This role is responsible for driving awareness, adoption, and activation of digital products and capabilities among customers and store associates. The Manager will partner cross-functionally with Marketing, Internal Communications, Product, Operations, and other key stakeholders to develop and execute communication, education, and engagement strategies that support successful product launches and sustained adoption. Using customer insights, associate feedback, and performance data, this role will identify opportunities, measure effectiveness, and translate findings into clear business actions and improved digital experiences. Success requires strong cross-functional leadership, communication, analytical thinking, and execution skills.

Key Responsibilities:

15% Business Acumen / Data Analysis - Responsible for ownership of individual or team work through Identifying, researching and measuring ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; Trouble shoot and problem solve for ongoing operational needs as they arise
15% Collaboration - Partner cross-functionally with organizational teams, internal and external clients, management and others in driving change within Home Depot
20% Develop Recommendations - Prioritizes team issues and brainstorm/develop solutions and recommendations by leading or working within a diverse cross-functional team (store leaders and associates, merchants, internal and external teams, vendors, etc.
30% Leadership - Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement
20% Project Management - Responsible for individual or team to drive the creation and implementation of new initiatives using diverse problem-solving methodologies; May work on small to medium initiative-specific projects within workstreams; Effectively communicates projects and recommendations through accurate documents and presentations; Has the ability to present and deliver to a wide variety of stakeholder including executive leaders and sponsors

Direct Manager/Direct Reports:

This position typically reports to Sr. Manager or Director
This position has 0-4 Direct Reports

Travel Requirements:

Typically requires overnight travel 5% to 25% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

Working knowledge of Microsoft Office Suite
Working knowledge of Tableau
Working knowledge of presentation software (e.g., Microsoft PowerPoint)
Demonstrated ability to collaborate and work effectively with cross-functional teams
Ability to draw accurate conclusions from financial documentation
Demonstrated project management skills
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
Excellent written and verbal communication skills
Consulting and/or retail experience
4+ years of previous leadership experience

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education: