Manager, Practice Operations - Cardiovascular

RiseMe; East Stroudsburg (Monroe County); On-site; USD 85,000 - 110,000; Full time

Job summary

St. Luke's University Health Network is seeking a Manager of Practice Operations to lead and manage the operations of assigned practices, ensuring efficient workflows, a superior patient experience, and an engaged operations team.

The role requires strong leadership, experience in medical office operations, and the ability to collaborate with multiple departments to optimize performance and financial outcomes. This is an on-site, full-time position aligned with SLPG standards and governance.

Qualifications

• Minimum of 2+ years of medical office or practice operations experience, including at least 1 year in a healthcare setting.
• Experience managing staffing coordination, scheduling, patient access, workflow management, and regulatory compliance.
• Demonstrated ability to supervise staff, support performance management, and maintain service and quality standards.

Responsibilities

• Performs leadership and managerial functions across the employee life cycle for direct reports including hiring, onboarding/orientation, performance management, ongoing coaching and development.
• Ensures operational readiness for clinical and administrative operations, e.g., scheduling, inventory, equipment, huddles, time management systems and licensing.
• Manages practice operations, workflow execution, employee collaboration and patient experience.
• Coordinates with Billing/Coding, Facilities, Hospital entities, Access Center and other departments to support efficient practice operations.
• Maintains connectivity with Access Center operations to enable seamless patient and employee experiences, transfers and triage protocols.
• Serves as escalation point for operational, technological, patient, and employee issues.
• Aims for strong practice financial performance via expense management, resource utilization, and growth strategies.
• Uses organizational tools to monitor performance and identifies improvement opportunities; implements multidisciplinary solutions.
• Supervises practice leads to support oversight of workflows and processes as applicable.
• Ensures adherence to policies and governance principles.
• Other duties as assigned.

Skills

Leadership

Operations management

Staff scheduling

Patient experience

Healthcare compliance

Communication skills

Education

Bachelor’s degree in health administration

Tools

EHR / Practice management software

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Manager, Practice Operations leads and manages the operations of assigned practices to ensure successful practice operations, effective execution of operational workflows, a patient experience consistent with SLPG standards, and a highly engaged practice operations team.

JOB DUTIES AND RESPONSIBILITIES:

• Performs all leadership and managerial functions across the employee life cycle for direct reports including hiring, onboarding/orientation, performance management, ongoing coaching and development, recognition, etc.).




• Ensures operational readiness for clinical and administrative operations (e.g., developing employee schedules; maintaining supply inventory, office equipment and furnishings, cleanliness; facilitating daily huddles; updating time management systems; maintaining Point of Care licensing, etc.).




• Manages practice operations, workflow execution, employee collaboration and overall patient experience.




• Partners with other organizational functions (e.g., Billing/Coding, Facilities/Property Management, Hospital Entity departments, Access Center, etc.) to coordinate and facilitate effective practice operations.




• Maintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., POD, Capacity Management, etc.) to enable seamless operations and optimal patient/employee experiences (e.g., transfers, triage protocols, template changes, huddles, POD/practice connectivity, etc...).




• Serves as point of escalation and addresses critical operational, technological, patient, and employee issues.




• Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices.




• Utilizes organizational tools to monitor practice performance (volume, patient satisfaction, productivity, quality, etc.), identifies opportunities for improvement, and develops/implements improvement strategies via a multidisciplinary, team-based approach.




• As applicable, effectively utilizes practice leads (e.g., Practice Operations Coordinators, Clinical Coordinators, etc.) to support oversight of practice workflows/processes, etc.




• Ensures adherence to policies, procedures, and SLPG Access Governance Principles.




• Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting for up to three (3) hours per day; three (3) hours a t a time. Standing for up to eight (8) hours per day; eight (8) hours at a time. Walking for up to six (6) hours per day; one (1) hour at a time. Frequent fingering, handling, grasping, twisting, and turning as it relates to therapeutic procedures. Consistently lift, carry, and push objects up to 10 pounds. Occasionally lift, carry, and push objects up to 75 pounds. Rarely lifting with assistance, up to 100 pounds. Rarely pushing and pulling patients weighing up to 300 pounds in a wheel chair or stretcher. Occasionally stooping and bending. Must be able to perceive attributes of an object through touch. Seeing as it relates to normal near, far, color, and peripheral vision. Hearing as it relates to normal conversation and high and low frequencies.

EDUCATION:

Bachelor’s Degree in health, business, or related field preferred

TRAINING AND EXPERIENCE:

• Minimum of 2+ years of medical office or practice operations experience, including at least 1 year in a healthcare setting




• Experience managing or supporting daily operations such as staffing coordination, scheduling, patient access, workflow management, and regulatory compliance




• Demonstrated ability to supervise staff, support performance management, and maintain service and quality standards

Competencies required for this job:

• Strong business acumen




• Skilled in all forms of communication




• Effectively able to develop self and others




• Leadership presence/EQ, presents as a composed and competent leader




• Quality focused




• Exudes patient and customer service focus




• Shares a compelling strategy that inspires others

St. Luke's University Health Network is an Equal Opportunity Employer.