Manager, Population Health and Quality Performance

Delta Dental of Michigan; Detroit (MI); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Delta Dental of Michigan, Ohio, and Indiana seeks a Manager of Population Health and Quality Performance in Okemos, MI. This hybrid role leads the development and evaluation of population health outreach, care coordination, and clinical quality improvement initiatives to improve oral health outcomes and increase benefit utilization.

You will supervise staff, partner with data teams, and drive health equity initiatives while aligning with organizational goals.

Qualifications

• Bachelor’s degree in dental hygiene, public health, health education, health administration, or related field.
• Three years of experience in dental hygiene, public health, population health, outreach, care coordination, community health, or related healthcare programs.
• Two years of leadership experience. A quality professional certification (CPHQ or HCQM) is preferred.

Responsibilities

• Manages planning, development, implementation, and evaluation of population health and quality strategies to improve access, preventive service utilization, health equity, and oral health outcomes.
• Analyzes quality and utilization data to identify trends, disparities, and priorities, and sets outreach and quality improvement goals.
• Oversees care coordination and quality performance staff, including hiring, coaching, and performance management.
• Develops and monitors outreach policies, procedures, standards, and best practices for program effectiveness.
• Collaborates with data analysis team to define metrics, evaluate performance, and identify improvements.

Job description

Job Title:

Manager, Population Health and Quality Performance

Number of Positions:

1

Location:

Okemos, MI

Location Specifics:

Hybrid Position

Job Summary:

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.

Position Description:

Manages the development, implementation, and evaluation of population health outreach, education, engagement, care coordination, and clinical quality improvement initiatives designed to improve oral health outcomes, increase dental benefit utilization, and strengthen relationships with members, providers, community organizations, and key stakeholders. Oversees outreach programs and staff, drives quality performance, monitors clinical outcomes, and advances organizational goals related to health equity, preventive care, and member engagement.

Primary Job Responsibilities:

• Manages the planning, development, implementation, and evaluation of population health and quality strategies, including targeted initiatives for underserved and at-risk populations, to improve access to care, preventive service utilization, health equity, and oral health outcomes.
• Analyzes quality and utilization data to identify trends, disparities, performance gaps, and target populations, and recommends outreach, engagement, and quality improvement priorities.
• Develops and executes outreach plans and programs for Medicaid, Medicare, and other government-sponsored populations to improve access to care, preventive service utilization, member engagement, and quality performance.
• Oversees care coordination and quality performance staff, including hiring, coaching, performance management, professional development, and workload prioritization, to ensure effective program delivery and achievement of department goals.
• Provides subject matter expertise on population health, oral health education, community engagement, care coordination, preventive health initiatives, and quality measures to internal teams and external stakeholders.
• Develops, implements, and monitors outreach policies, procedures, standards, and best practices to ensure program effectiveness and operational excellence.
• Manages budget, resources, contracts, and outreach program activities to maximize impact and support organizational objectives.
• Oversees the creation, review, and distribution of educational materials, presentations, and health promotion campaigns for members, providers, employers, and community partners.
• Collaborates with the data analysis team to define and monitor program metrics, evaluate performance, develop reports and recommendations, and identify opportunities for continuous improvement.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

#LI-Hybrid

Minimum Requirements:

Position requires a bachelor’s degree in dental hygiene, public health, health education, health administration, or a related field, three years of experience in dental hygiene, public health, population health, outreach, care coordination, community health, or related healthcare programs, including experience working with clinical quality programs and initiatives, and two years of leadership experience. A quality professional certification, such as CPHQ or HCQM, is preferred.

Position requires strong knowledge of population health management, preventive healthcare, health equity, and community outreach principles; ability to analyze and interpret data to develop actionable outreach strategies; strong presentation, facilitation, and public speaking skills; strong relationship-building and stakeholder engagement abilities; ability to collaborate effectively across departments and with external partners; strong project management and organizational skills; strong written and verbal communication skills; and ability to work independently, manage multiple priorities, and achieve results in a team-oriented environment. Knowledge of dental terminology, dental benefits, procedure coding, and healthcare delivery systems is preferred.

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.