Manager - Policy Management

0090 Presbyterian System Services; United States; On-site; USD 88,000 - 149,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellness program

Paid time off

Job summary

Presbyterian Healthcare Services in Albuquerque, NM seeks a Manager - Policy Management to lead enterprise-wide policy governance and standardization, aligning with CMS and accreditation requirements. The role reports to the Executive Director Regulatory and Quality Assurance and drives the policy lifecycle, training, and continuous improvement.

The position emphasizes leadership, risk management, and collaboration across disciplines to ensure patient and staff safety and regulatory readiness.

Qualifications

• Bachelor’s degree in healthcare or related field.
• 7 years experience in healthcare or related field with experience in document management or policy development.
• 5 years progressive leadership, healthcare leadership preferred.
• Knowledge of CMS and accreditation standards for healthcare delivery.

Responsibilities

• Policy Governance and Strategy across an enterprise-wide program with standardization and risk management.
• Oversee policy management staff and ensure accountability for objectives.
• Develop and manage Policy Development Plan and Lifecycle with templates and retention.
• Facilitate stakeholder engagement for multi-level representation.
• Model accountability for patient and staff safety with leadership integration.
• Oversee the Policy Management platform for accessibility and readiness.
• Ensure compliance with CMS, Joint Commission, and regulatory standards.
• Ensure policy core team training and end-user education.
• Develop data reports to demonstrate outcomes and compliance.
• Support regulatory surveys and Plans of Correction to mitigate risk.

Skills

Leadership

Policy governance

Program management

Change management

Effective communication

Staff management

Education

Bachelor's degree in healthcare or related field

Master's degree in healthcare or related field

Job description

Location Address: 9521 San Mateo NE Albuquerque, NM 87113-2237

Compensation Pay Range: Minimum Offer $87,526.40 Maximum Offer $149,032.00

Now Hiring: Manager - Policy Management

Summary: Responsible for leading the development, implementation, governance and oversight of policy management across the healthcare system. This role ensures centralized policy governance with integration across the disciplines, standardization, regulatory and accreditation compliance, and alignment with evidence-based practice. This position reports to the Executive Director Regulatory and Quality Assurance.

Type of Opportunity: Full time

Job Exempt: Yes

Job is based: Reverend Hugh Cooper Administrative Center

Work Shift: Days (United States of America)

Responsibilities:

• Accountable for Policy Governance and Strategy through an enterprise-wide policy management program with an established structure and workflows to ensure standardization for alignment with organizational goals, applicable regulatory standards and risk management in partnership with the Policy Governance Committee.
• Oversees, manages the policy management staff for accountability of assigned objectives.
• Accountable for the Policy Development Plan and Lifecycle management aligned with current evidence-based/evidence-informed practices, version-control, utilization of standardized templates, approval process, publication, and maintenance of a repository system in compliance with organizational policy for document retention.
• Facilitates stakeholder engagement strategies to identify essential stakeholders for multi-level and interdisciplinary representation.
• Role models accountability for organizational, patient and staff safety with Leadership integration, oversight collaboration for a supported process for driving safety and accountability to include review of variances for alignment.
• Oversees the Policy Management platform for ensuring optimal function, accessibility and readiness.
• Ensures the program and outcomes are compliant with Centers for Medicare and Medicaid (CMS), Joint Commission and other regulatory agency standards that impact the delivery of healthcare.
• Ensures training compliance for policy core team competency with ongoing education as well as training for support staff and end users.
• Develops and presents meaningful data reports for demonstration of program outcomes, gaps and compliance. Oversees continuous auditing and monitoring for meeting compliance and expectations.
• Participates and/or designates policy management resource support during regulatory surveys for policy requests and participates/designates resource support for the development and implementation of Plans of Correction to mitigate risk and comply with regulatory standards.

Qualifications:

• Bachelor’s degree in healthcare or related field, Master’s preferred in healthcare or related field
• 7 years experience in healthcare or related field with experience in document management e.g., scope and role definitions, policy development and implementation, role requiring utilization of policies for performance, or experience in successful program development and implementation
• 5 years progressive leadership, healthcare leadership preferred
• Knowledge of CMS and accreditation standards for healthcare delivery

Key Competencies:

Leadership, Program management,; Change management, effective communication skills, staff management for recruitment/retention of talented staff and motivation and engagement of the team; Analytical and presentation skills.

Benefits:

• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED.

PHS is a drug-free and tobacco-free employer with smoke free campuses.

We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services Here, we’re committed to a different way to make a difference. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, nurses, employees, board members, and volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than one in three New Mexicans. We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.