Manager, Police Communications

WMATA; Alexandria (VA); On-site; USD 80,000 - 120,000; Full time

Job summary

WMATA is seeking a skilled Manager of Police Communications to enhance operational processes and communication within the MTPD. This leadership position demands extensive management experience in safety communications, with responsibilities including project management and overseeing critical programs. Candidates must possess a relevant bachelor's degree or significant related experience. The position is full-time with on-call duties.

Qualifications

• Seven years of administrative experience in safety communication.
• Three years of supervisory experience in project management.
• Certification in National Crime Information Center needed within a year.

Responsibilities

• Oversee daily operations of the Police Communications Division.
• Manage budgets, contracts, and human resources.
• Ensure compliance with legal mandates and public information requests.

Skills

Project Management

Effective Communication

Management Experience

Operational Processes Optimization

Education

Bachelor's degree in law enforcement, criminal justice, public/business administration, or a related field

High school diploma or GED with 4 years of relevant experience

Job description

The Washington Metropolitan Area Transit Authority (WMATA) is seeking a skilled and dedicated Manager of Police Communications to oversee the daily operations of the MTPD Police Communications Division. This leadership role is responsible for optimizing operational processes, managing budgets, contracts, and human resources, and ensuring effective communication between METRO, MTPD, and jurisdictional partners across the National Capital Region. The Manager will also oversee critical programs such as the National Crime Information Center (NCIC) and ensure compliance with legal mandates, audits, and public information requests.

Focused on efficiency, security, and effective project management, this position plays a key role in supporting MTPD operations and maintaining high standards in public safety communications.

This is a 24/7 on-call position, with onsite work required Monday through Friday.

Please visit our website and apply directly for consideration at www.wmata.com/careers

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

Minimum Education

A Bachelor's degree in law enforcement, criminal justice, public/business administration, or a related field.
In lieu of degree a high school diploma or GED and four (4) additional years of increasingly responsible management and administrative experience in a public safety communication department or agency, including three (3) years of supervisory experience

Minimum Experience

Seven (7) years of increasingly responsible management and administrative experience in safety communication department or agency, including three (3) years of supervisory/management experience with project management and radio operations experience.
Minimum Certification/Licensure

Must be able to provide after-hours supervisory response and support for the Computer-aided Dispatch systems in a 24-hour per day environment. Some travel may be required to provide support and assistance for the systems.
Must successfully complete the National Crime Information Center -CN1 certification within one year of the date of hire and maintain that certification while in this job.

Preferred Qualifications

Bachelor Degree in Public Administration, Business Administration, Management, Information Systems or related fields

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.