Information Technology Manager - Police

City of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 105,000 - 115,000; Full time

Job summary

The City of Philadelphia is seeking an Information Technology Manager to oversee IT operations, managing both Applications and IT Support teams within the Police Department. The role requires strong leadership, decision-making skills, and experience in IT service management. Ideal candidates will have a Bachelor's degree in Computer Science and over five years in a managerial role, ideally within a governmental context. The successful candidate will contribute to impactful technology initiatives that serve the community and enhance public safety.

Benefits

Comprehensive health coverage

Paid vacation, sick leave, and holidays

Generous retirement savings options

Tuition Discounts and Scholarships

Free Commute on SEPTA

Qualifications

• 5+ years related information systems experience in a management capacity.
• Experience in a governmental environment a plus.
• Any equivalent combination of education and experience.

Responsibilities

• Oversee IT operations including Applications and IT Support teams.
• Manage budgetary functions and engage with Police personnel.
• Forecast costs and resources for Police Department IT projects.

Skills

IT service management (ITSM)

Decision making on technology strategies

Communication skills

Cross-functional teamwork

Problem solving

Education

Bachelor’s degree in Computer Science or related field

Postgraduate degree

Job description

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:
Impact - The work you do here matters to millions.
Growth - Philadelphia is growing, why not grow with it?
Diversity & Inclusion - Find a career in a place where everyone belongs.
Benefits - We care about your well being.

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Job Description

The fifth largest in the US, the Philadelphia Police Department services 6,500 sworn personnel in an environment that is technology-forward. Utilizing desktop, mobile, and cellular apparatus and cutting edge software, it strives to use all tools at its disposal in its crime-fighting efforts. From its new headquarters, there is a state-of-the-art tier 3 data center, along with ergonomic workstations for the IT staff, IT is at the forefront of these efforts. The Information Technology Manager oversees the greater part of the IT operation, including the Applications and IT Support teams along with direct engagement of Police personnel. Consulting with the Director, Information Technology, this role supports the Platform Engineering team, as well as the administrative and budgetary functions of the entire staff. This position reports to the Director, Information Technology.

Essential Functions

• Determine the goals of IT initiatives within broad outlines provided by OIT executive management and Police Department echelon.
• Ensure PC’s and Printer equipment is deployed to multiple locations and refreshed as necessary.
• Manage the work efforts of the Applications, and IT Support teams, including the Service Desk.
• Contribute to the continuity of computer services by providing necessary technical leadership and project coordination.
• Ensure Service Tickets are dealt with in a timely fashion.
• Review/evaluate requests for purchases of hardware/software for feasibility and necessary funding.
• Forecast costs, equipment, overtime and personnel needs for projects and programs as required and related to Police Department MIS operations.
• Prepare long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them.
• Establish and maintain relationships with both internal and external clients utilizing Police Department information technology resources.
• Uphold IT standards, policies, and procedures including CJIS requirements.
• Stay abreast of the latest developments in MIS technology.
• Determine staff development requirements and ensures technical support staff receives suitable training.
• Monitor and provide status updates for activities related to Police IT operations and staff assignments.
• Other related duties as assigned.

Competencies, Knowledge, Skills and Abilities

• Experience with enterprise system implementations and solution architecture.
• Working knowledge of SDLC activities with a focus on Continuous Improvement.
• Strong knowledge of IT service management (ITSM) principles.
• Ability to make decisions and recommendations on technology strategies.
• Ability to learn quickly in a dynamic environment.
• Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
• Ability to work with cross-functional/cross departmental teams.
• Demonstrated history of leading teams in a fast-paced environment.
• Ability to work with deadlines and changing priorities in a complex environment.
• Ability to exercise strong judgment in analyzing, appraising, evaluating and solving problems of a difficult procedural, organizational, administrative or technical nature.
• Ability to analyze information related to computer technology to assist in directing management in the selection of software and hardware to meet the needs of the business unit.
• Ability to manage vendor relationships, including hosted systems and vendor-managed applications.

Qualifications

• Completion of a Bachelor’s degree program at an accredited college or university, which has included major course work in Computer Science, information science, systems analysis, software engineering, or a closely related field. A postgraduate degree is a plus.
• 5+ years related information systems experience in a management capacity.
• Experience in a governmental environment a plus.
• Any equivalent combination of education and experience determined to be acceptable by the Office of Innovation & Technology and Human Resources.

Additional Information

Salary Range: $105,000 - $115,000

Starting salary to be determined based on experience and qualifications.

All applications should include the following:
• Cover Letter clarifying your interest and qualifications for the role.
• Resume
We won’t accept or review incomplete applications.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee:
• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to [e-mail].