Manager, Planning

Fuller Technologies; Northampton (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health package

Paid PTO

10 holidays per year

401(k) with company match

Employee Assistance Program

Safe work environment

Job summary

Fuller Technologies in Northampton, MA is seeking a Production Planner to manage end-to-end work orders, RMAs, scheduling, and cross-functional coordination to ensure timely delivery. The role supports continuous improvement and compliance with quality, cost, and safety standards.

The ideal candidate has workshop experience, a college degree or equivalent, and proficiency with ERP systems such as Oracle or Microsoft Dynamics 365.

Qualifications

• Experience in a workshop environment.
• Proficient with ERP systems (Oracle and MS Dynamics 365).
• Ability to manage multiple tasks with strong time management.
• Collaborative, proactive, and customer-driven.

Responsibilities

• Initiates RMAs and schedules work orders to support sales ship dates.
• Reviews MPS reports and balances workloads to meet deadlines.
• Coordinates with Service and Parts to start rebuilds and close work orders.
• Monitors progress and reports deviations in time, cost, and quality.

Skills

Workshop experience

Time management

Team player

Strong communication

Multi-tasking

Education

College degree or equivalent

Tools

Oracle

Microsoft Dynamics 365

Job description

Manager, Planning### Manager, PlanningApply: Northampton (CEM): Full time: Posted Yesterday: End Date: December 2, 2026 (30+ days left to apply): R50747**Production Planner, Manufacturing Facility – Northampton****People behind the solutions**At Fuller Technologies we know that building a strong team starts with creating opportunities for growth. For over a century, we’ve supported the people behind the solutions, fostering a culture where hard work is valued, learning is encouraged, and teamwork drives success.Here, you’ll find the tools and support to develop your skills and take your career further. Join us and become part of a company that values your contributions and is committed to helping you succeed—every step of the way.**About the role**We are seeking a **Production Planner** to manage end-to-end work orders, RMAs, scheduling, and cross-functional coordination to ensure timely, efficient service delivery. The role supports continuous improvement, operational efficiency, and compliance with quality, cost, and safety standards.**Your Responsibilities*** Initiates RMA numbers for all incoming rebuild orders.* Reviews MPS (action) reports and initiates and scheduled work orders to support sales order ship dates; initiates timely changes and closing of work orders; and tracks status of work orders.* Creates and utilizes operations metrics to continuously improve process.* Reviews longer-term team and/or machine capacities and seeks to balance workloads and expedite operations that could cause schedule delays and alters schedules to meet unforeseen conditions.* Provides administrative support to Service department staff as needed.* Co-ordinate with Service Center when the parts come in to begin the process of building the product and closing out work orders.* Handle customer requests for service repairs, freight charges, shipment sizes, and parts availability.* Continuously look for efficiency opportunities to automate manual processes, leading to cost reductions and increased performance outcomes.* Follow up on past due to open purchase orders.* Issue enquires to external vendors and ensures timely receipt of offers.* Maintain complete and orderly contract files, keep customers and sales teams aware of contract progress or significant contract events.* Monitors progress of engineering and related documentation and reacts to any delays whether internal or external* Reports any deviation or risk to quality, time and cost to the project management* Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities**What You Bring*** Experience in a workshop environment.* College degree/relevant experience.* Proficient in Microsoft Word, Excel, Power Point and Microsoft Office programs.* Ability to handle multiple tasks simultaneously, strong time management skills.* Ability to establish good connections with a broad range of people and a team player.* Individual should possess a sense of urgency, be proactive, customer-driven, and motivated.* Knowledgeable of various parts and assemblies by part number and physical appearance* Knowledge of Oracle/Microsoft Dynamics 365. ERP-based applications **(training will be provided)*** Demonstrated ability to deliver in a fast-paced, changing environment while maintaining high attention to detail.* Perseverance and an ability to prioritize and execute tasks to meet deadlines.**What we offer*** Generous health package including health, dental, disability, life, and voluntary insurance options.* Time to recharge through PTO, plus 10 annual holidays, and parental maternity leave.* Work-life balance so you can focus on professional and personal priorities.* Retirement preparation with a 401(k) and company matching.* Employee Assistance Program* An equal opportunity employer committed to creating a diverse and inclusive workplace.* A global network of supportive colleagues and growth opportunities* Clean and safe work environment*As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photograph from your application materials.*Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible. Candidates will be contacted by email. No recruiters and unsolicited agency referrals please. Fuller Technologies is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries – for more information please visit https://www.fuller-technologies.com/careers