Manager Physician Practice

1012 Lehigh Valley Physician Group - Lehigh; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Lehigh Valley Health Network seeks a Practice Manager to oversee operations within medical practices, providing leadership and direction to ensure efficient processes and patient-centered care.

You will monitor financial performance, support growth initiatives, and lead staff development while maintaining LVHN standards and policies. This role emphasizes collaboration with physicians, allied staff, and administration in a dynamic healthcare environment.

Qualifications

• Bachelor’s degree required; or associate degree with physician practice management experience.
• 2 years of relevant experience in healthcare.
• Supervisory experience directing others’ work.
• Excellent leadership and communication skills; able to partner with stakeholders.

Responsibilities

• Oversee practice operations and ensure compliance with LVHN policies and regulations.
• Communicate financial information to direct reports and administration.
• Monitor visit/volume data and support budget development and variance analysis.
• Lead performance management, coaching, and staff development.
• Improve patient access, experience, and overall quality of care.
• Collaborate with triad leaders to achieve organizational goals.

Skills

Leadership

Communication

Budgeting

EMR

Microsoft Office

Supervisory experience

Education

Bachelor's Degree

Associate's Degree

Tools

EMR systems

Microsoft Office

Analytics software

Job description

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary

The Practice Manager oversees operations within practices. They provide leadership and work with colleagues by providing supervision and direction around practice operations as well as instilling the mission, vision, and values of the areas they lead. Ensures patient access, financial performance, efficient operations, effective growth, colleague development, and optimal patient experience takes place.

Job Duties

• Ensures that all relevant local, state, and federal guidelines as well as LVHN policies and training are maintained by the practices including the LVHN Compliance Policy.
• Communicates financial information to direct reports along with triad leaders and Administration.
• Communicates visit and volume information, in conjunction with, or in absence of practice lead to all physicians and APC’s within the practice.
• Assumes responsibility for financial performance including supporting the budget development processes, budget expense monitoring, net patient revenue tracking, expense management, variance inquiry and explanation, and labor management.
• Monitors and responds to trends in patient experience.
• Performs service recovery duties for appropriate issues using sound judgment.
• Maintains working knowledge of quality efforts within areas of responsibility and supports high quality patient centered care including the implementation of quality initiatives where appropriate.
• Facilitates performance management of all reports including hiring, counseling and discipline, performance evaluation, professional development, retention, and training.
• Addresses performance issues promptly, fairly, and appropriately using sound judgment in compliance with organizational policy and applicable laws and regulations.
• Encourages a culture of professional development and serves as a role‑model for the triad leaders in areas of responsibility.

Minimum Qualifications

• Bachelor’s Degree
• In lieu of a bachelor's degree, an associate's degree with previous physician practice management experience is required.
• 2 years of relevant experience.
• Experience in healthcare required.
• Supervisory experience directing other's work required.
• Ability to lead and coach staff while simultaneously functioning as member of a team.
• Ability to initiate, accept, and adapt to change.
• Excellent computer skills including electronic medical record (EMR) and Microsoft Office suite.
• Demonstrated strong leadership, communication skills, and mature emotional intelligence.
• Demonstrated financial skills including budget, budget variance analysis, and action plans.
• Demonstrated ability to partner with stakeholders to achieve goals.
• Direct knowledge of practice management system or equivalent analytics software experience.

Preferred Qualifications

• Bachelor’s Degree Business Administration, Healthcare Administration, Public Health, Nursing, or related field.
• Experience in a physician office practice highly preferred.

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Equal Opportunity Statement

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Work Schedule

Work Shift: Day Shift Address: 1101 S Cedar Crest Blvd Primary Location: Allentown - 1101 S Cedar Crest Position Type: Onsite Union: Not Applicable Work Schedule: Monday - Friday - 40 hours salaried - day shift (8-5)

Department: 1012-20130 LVPG-L Family Medicine - 1101 S Cedar Crest Lehigh Valley Health Network (LVHN) is the region’s largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community. LVHN is honored to be certified as a Great Place to Work®. LVHN’s culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.