Manager, Pharmacy Ops (IC)

CVS Health Corporation; Pennsylvania; Remote; USD 60,000 - 133,000; Full time

Job summary

An established industry player is seeking a Specialty Pharmacy Operations Advisor to elevate service quality for clients. This role involves enhancing operational efficiency and maintaining high standards in client interactions. You will collaborate with pharmaceutical manufacturers and internal teams to ensure seamless service delivery. If you thrive in a dynamic environment and are passionate about making a difference in health care, this opportunity is perfect for you. Join a team that values innovation and compassion in every interaction, and help shape the future of health solutions for millions of Americans.

Benefits

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

Wellness screenings

Tobacco cessation programs

Weight management programs

Confidential counseling

Financial coaching

Flexible work schedules

Tuition assistance

Qualifications

• 5-8 years of Specialty Pharmacy Operations experience required.
• Strong communication and interpersonal skills are essential.
• Knowledge of therapy specific information and drug classification is crucial.

Responsibilities

• Develop relationships with pharmaceutical manufacturers for operations support.
• Assist with patient outreach and ensure efficiency in handling cases.
• Facilitate communication between prescribers and pharmacy operations.

Skills

Specialty Pharmacy Operations

Interpersonal Skills

Project Management

Presentation Skills

Communication Skills

Drug Classification Knowledge

Education

Bachelor's Degree

Tools

MS PowerPoint

Job description

Manager, Pharmacy Ops (IC)

Apply remote type Remote locations PA - Work from home time type Full time posted on Posted 9 Days Ago time left to apply End Date: March 31, 2025 (10 days left to apply) job requisition id R0518446

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Do you want to use your skills to make an impact on a team and be a health care innovator? As a Specialty Pharmacy Operations Advisor, you will be responsible for providing an enhanced level of service for our internal and external clients. Furthermore, you will provide operations support with the goal of finding and fixing efficiencies, increasing satisfaction and service where opportunities are available. You will also work with all areas of Specialty Operations to assist in maintaining performance standards and ensuring that services provided are client and patient focused along with demonstrating a high level of quality for client service through accuracy, responsiveness, and professionalism in all interactions.

Primary Responsibilities Include:

1. Develop and maintain positive relationships with the pharmaceutical manufacturer and hub to provide Pharmacy Operations Support.
2. Direct, daily communication with the Hub to receive and respond to pharmacy operations related inquiries and issues.
3. Provide same day assistance with patient and/or prescriber outreach to Hub for select Hub identified cases.
4. Provide cross-site support for the Product through coordination with all CVS specialty pharmacy dispensing locations including CarePlus to ensure same day shipping of the product (if same day shipping need identified before 3pm EST) when required for urgent cases.
5. Work with internal partners to ensure efficiency and proper handling of patients and clients.
6. Assist with coordinating status updates and pull through with CarePlus on referrals sent to specialty for fulfillment.
7. When requested, develop concierge relationship with prescriber offices serving as the single point of contact with a direct line to the prescriber office.
8. Facilitate meetings with key stakeholders.
9. Facilitate and improve relations between Prescriber and Pharma.
10. Occasional travel may be required to meet with Hub and Manufacturer on a quarterly basis to conduct business review.

The successful candidate will interact with internal business partners at a senior and management level to clarify requirements and business needs for changes and enhancements. You also must have the ability to prioritize tasks to meet business needs, including prioritizing the work of others on the team, when needed.

This is a work from home opportunity.

Required Qualifications

• 5-8 years of Specialty Pharmacy Operations experience including experience with Specialty therapies and health products, independent decision making, overseeing flow of work, and project management.
• Excellent interpersonal skills, including the ability to interact and influence at all levels of the organization.
• Strong presentation skills; good ability to leverage MS PowerPoint.
• Strong ability to communicate systems and procedural changes to end users through excellent written and oral communications.
• Comprehensive knowledge of the practices, procedures and principles of therapy specific information.
• Strong drug classification background and general drug knowledge.
• Knowledge of plan attributes relating to conflicts on member plans.

Preferred Qualifications

• Benefit Verification experience; BV experience and supervisory experience preferred.
• Supervisory experience.
• Demonstrated success using interpersonal, verbal, and written communication skills to provide customer service and influence business partners.
• Comprehensive knowledge of the practices, procedures, and principles of therapy specific information.
• Drug classification background and general drug knowledge.

Education

Bachelor’s degree preferred. Equivalent combination of education and experience may be considered.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

About us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.