Manager, Pharmacy Ops (IC)

Hispanic Alliance for Career Enhancement; Harrisburg (Dauphin County); Remote; USD 60,000 - 133,000; Full time

Job summary

An established industry player in health solutions seeks a Specialty Pharmacy Operations Advisor to enhance service for clients. This role involves developing relationships with pharmaceutical partners, coordinating urgent cases, and ensuring efficient operations. The ideal candidate will possess extensive experience in specialty pharmacy, strong communication skills, and the ability to influence stakeholders. Join a dynamic team that values innovation and client satisfaction while enjoying a flexible work-from-home opportunity. If you are passionate about making a difference in health care, this is the perfect role for you.

Benefits

Medical Plans

401(k) with Matching

Stock Purchase Plans

Wellness Programs

Paid Time Off

Flexible Schedules

Qualifications

• 5-8 years of experience in Specialty Pharmacy Operations.
• Excellent interpersonal skills to interact at all organizational levels.

Responsibilities

• Develop and maintain relationships with pharmaceutical manufacturers.
• Communicate daily with the Hub to address pharmacy operations inquiries.

Skills

Specialty Pharmacy Operations Experience

Interpersonal Skills

Presentation Skills

Communication Skills

Drug Classification Knowledge

Education

Bachelor's Degree

Tools

MS PowerPoint

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is more connected, convenient, and compassionate. We do all this with heart, each and every day.

Position Summary

Do you want to use your skills to make an impact on a team and be a health care innovator? As a Specialty Pharmacy Operations Advisor, you will provide an enhanced level of service for our internal and external clients. You will support operations by identifying and fixing efficiencies, increasing satisfaction, and enhancing service opportunities. You will collaborate across Specialty Operations to maintain performance standards and ensure services are client and patient focused, demonstrating high-quality client service through accuracy, responsiveness, and professionalism.

Primary Responsibilities Include:

1. Develop and maintain positive relationships with pharmaceutical manufacturers and hubs to support Pharmacy Operations.
2. Communicate daily with the Hub to address pharmacy operations inquiries and issues.
3. Assist with patient and prescriber outreach to the Hub for select cases requiring same-day assistance.
4. Coordinate with CVS specialty pharmacy locations, including CarePlus, to ensure same-day shipping for urgent cases (if identified before 3pm EST).
5. Work with internal partners to ensure efficient handling of patients and clients.
6. Coordinate status updates and pull-through with CarePlus on referrals sent to specialty for fulfillment.
7. Develop relationships with prescribers, acting as a single point of contact with direct lines to prescriber offices.
8. Facilitate meetings with key stakeholders and improve relations between prescribers and pharma.
9. Occasional travel may be required to meet with Hub and Manufacturer quarterly for business reviews.

The successful candidate will interact with senior and management-level internal partners to clarify requirements and business needs. You must prioritize tasks to meet business needs, including managing team workload when necessary.

This is a work-from-home opportunity.

Required Qualifications

• 5-8 years of Specialty Pharmacy Operations experience, including with specialty therapies, independent decision-making, workflow oversight, and project management.
• Excellent interpersonal skills to interact and influence at all organizational levels.
• Strong presentation skills; proficient in MS PowerPoint.
• Ability to communicate system and procedural changes effectively through written and oral communication.
• Knowledge of therapy-specific practices, procedures, and principles.
• Strong drug classification background and general drug knowledge.
• Understanding of plan attributes related to member plan conflicts.

Preferred Qualifications

• Benefit Verification experience; supervisory experience preferred.
• Proven success in customer service and influencing business partners via interpersonal, verbal, and written skills.
• Deep knowledge of therapy-specific practices and drug classifications.

Education

Bachelor's degree preferred; an equivalent combination of education and experience may be considered.

Additional Details

• Anticipated weekly hours: 40
• Time type: Full-time
• Pay range: $60,300 - $132,600 (base salary, depending on experience and other factors). Eligible for bonuses, commissions, or incentives.

Benefits

We offer a comprehensive, competitive package including medical plans, 401(k) with matching, stock purchase plans, wellness programs, paid time off, flexible schedules, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits.

Application deadline: 04/30/2025.

Qualified applicants with arrest or conviction records will be considered per legal requirements.