Manager, Pharmacy Operations - BioPlus Specialty Pharmacy

Elevance Health (Anthem); Lowes Grove (NC); On-site; USD 120,000 - 180,000; Full time

Job summary

BioPlus Specialty Pharmacy is a proud member of the Elevance Health family. This role ensures safe, timely, compliant, and efficient workflows in operations, with direct supervision of pharmacy technicians, pharmacists, or support staff who work within the scope of responsibility.

The manager will lead project work from small initiatives to large-scale changes, collaborate with pharmacy leadership, oversee PV2 operations, and drive quality, accuracy, and patient-centered service.

Qualifications

• Requires an RPh and at least 3 years of pharmacy experience and 3 years of management.
• Current active unrestricted state license to practice pharmacy (RPh) in applicable state(s) required.

Responsibilities

• Ensures safe, timely, efficient, compliant, and productive workflows within their scope.
• Direct supervision of pharmacy technicians, pharmacy learners, pharmacists, or support staff as applicable.
• Project management from small initiatives to large-scale changes across departments.
• Collaborates with the pharmacy leadership team to align activities with priorities and timelines.
• Oversee daily fulfillment and PV2 operations; supervise provision of patient-centered services.
• Develop and maintain policies and procedures for pharmacy fulfillment and distribution.
• Identify opportunities to redesign oversight to maximize performance and efficiency.
• Review reports for medication errors and adverse events and take corrective action.

Skills

People leadership

Education

PharmD.

Job description

Anticipated End Date

2026-11-06

Position Title

Manager, Pharmacy Operations - BioPlus Specialty Pharmacy

Manager, Pharmacy Operations - BioPlus Specialty Pharmacy

Onsite : This role requires associates to work from the posted locations full-time, enabling consistent face-to-face collaboration, teamwork, and direct engagement. This policy promotes an environment built on in-person interaction, communication, and immediate support.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

Schedule : Monday-Friday, 8-hour shift between 7:00am-6:00pm (rotating per business needs)

About BioPlus Specialty Pharmacy

BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offer consumers and providers an unparalleled level of service that's easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer's treatment journey.

How you will make an impact

Ensures safe, timely, efficient, compliant, and productive workflows in the operational and service areas in their areas of oversight and may be responsible for the direct supervision of any combination of pharmacy technicians, pharmacy learners, pharmacists, or support staff who work within their scope of responsibility.

Project management, oversight and involvement will range from independent work on small projects, to leading teams on large scale changes. Projects may involve departments external to pharmacy and the Pharmacy Manager will work with other teams/departments to ensure that the activities and contributions align with priorities and timelines for the organization.

Collaborates with the pharmacy leadership team, including the Director of Pharmacy and the Staff Vice President of Pharmacy Operations.

Oversee daily fulfillment and PV2 operations.

Supervise and lead the provision of safe, timely, efficient, equitable, effective, and patient-centered pharmacy distribution services.

Hold staff accountable to standards of the department.

Responsible for understanding, compliance, and participation in Quality Assurance, Performance Improvement, and accreditation guidelines ensuring achievement of excellence in quality patient care.

Serve as the liaison to coordinate compliance and regulatory issues for areas of responsibility.

Support fulfillment technician workflows to drive quality, efficiency, and productivity.

Support PV2 clinical pharmacy workflows and practice expectations through operational planning.

Develop and/or maintain policies and procedures for pharmacy fulfillment and distribution in collaboration with the pharmacy leadership team.

Identify opportunities to redesign systems of oversight to maximize performance (i.e.: labor and operational efficiency).

Review reports and records for medication errors, adverse drug events, and/or ineffective service, taking appropriate corrective action.

Participate in department's strategic plan development and execution of assigned goals. Identify and develop business cases for operational services based upon anticipated future needs, operational advancement, and organizational priorities.

Participate and/or lead, as pharmacy representative, organization quality improvement initiatives/projects.

Serve as a pharmacy team liaison to interdisciplinary team members for areas of responsibility. Select, train, develop and motivate a competent staff to meet and surpass goals and objectives.

Minimum Requirements

• Requires an RPh and a minimum of 3 years pharmacy experience and a minimum of 3 years management experience; or any combination of education and experience, which would provide an equivalent background.
• Current active unrestricted state license to practice pharmacy as a Registered Pharmacist (RPh) in applicable state(s) required.

Preferred Skills, Capabilities and Experiences

• PharmD.
• Specialty pharmacy experience.
• Prior experience with mail order and/or retail pharmacy compliance.
• People leadership experience.
• Knowledge of DEA, FDA and state regulations pertaining to handling of controlled substances.
• Experience interpreting compliance requirements and regulations.
• Experience working with State Boards of Pharmacy regarding complaints, issue resolution, inspection, and central fill requirements.

Job Details

Job Level:

Manager

Workshift:

1st Shift (United States of America)

Job Family:

MED > Licensed/Registered Pharmacist/Pharmacy Technician