Personal Injury Operations Manager

CEO LAWYER; Beverly Hills (CA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Paid Time Off

Job summary

Titan Law Firm in Beverly Hills invites an experienced Personal Injury Operations Manager to lead day-to-day operations, optimize processes, and drive growth for a boutique practice. You will oversee case management, collaborate with attorneys, and guide teams to deliver exceptional client service.

The role emphasizes strategic leadership, workflow enhancements, and cross-functional supervision across legal operations, marketing support, and staff development in a hybrid in-office arrangement.

Qualifications

• 5+ years of Personal Injury case management experience.
• Extensive knowledge of Personal Injury pre-litigation processes.
• Prelitigation and/or Litigation experience within a Personal Injury practice.
• Experience managing complex, high-volume caseloads.
• Legal operations or law firm management experience.
• Strong organizational, communication, and leadership skills.
• Proven ability to improve processes and drive operational efficiency.
• Experience working directly with attorneys, clients, and prelitigation teams.

Responsibilities

• Oversee daily office operations and administrative functions.
• Develop and improve systems, workflows, and standard operating procedures.
• Monitor key performance indicators and operational goals.
• Oversee Personal Injury case management from intake through resolution.
• Assist with escalated client matters and case strategy discussions.
• Ensure case files are properly managed and deadlines are met.
• Support attorneys and case managers with workflow management and resource allocation.
• Manage and optimize legal processes, technology, and systems.
• Coordinate communication between attorneys, case managers, intake staff, and support teams.
• Ensure compliance with firm procedures and best practices.
• Support litigation teams as needed with case flow management and operational support.
• Assist with referral partner relationships and business development initiatives.
• Support intake and marketing teams to maximize signed cases.
• Help develop strategies to increase referral opportunities and client acquisition.
• Track and report on referral and marketing performance metrics.
• Mentor and develop staff members.
• Assist with hiring, onboarding, training, and performance management.
• Foster a positive, high-performance culture focused on client service and results.
• Lead by example through accountability, professionalism, and teamwork.

Skills

Leadership

Organization

Communication

Problem solving

Process improvement

Team development

Tools

CRM

Case management software

Legal technology platforms

Job description

Titan Law Firm is a boutique personal injury law firm located in the heart of Beverly Hills, in a busy, energetic professional building surrounded by everything the city has to offer. We consist of a small, close-knit team that takes our work seriously while maintaining a positive, supportive, and genuinely enjoyable office environment.Our office offers comfortable, modern workstations, a casual and collaborative atmosphere, and a team-first culture where we help one another and our successes are shared.This is an ideal opportunity for someone who enjoys leadership, problem-solving, building efficient systems, and being an integral part of an ambitious firm with significant room for continued growth alongside a team that takes pride in working together.

Personal Injury Operations Manager

Location: Beverly Hills, CA Area (Hybrid: 3-4 Days In Office, 1-2 Days Remote)
Salary:$75,000 - $95,000 Base Salary (Based on Experience)
Bonus: Unlimited Performance-Based Bonus Opportunity (Bonus typical range $5,000-$50,000, but can be higher)
Benefits: Paid Time Off (PTO) and other benefits offered

About the Role

We are seeking an experienced Personal Injury Operations Manager to serve as the right hand to the Managing Attorney and oversee the day-to-day operations of a growing Personal Injury law firm. This is a high-impact leadership position responsible for office management, legal operations, team coordination, case management oversight, and business growth initiatives.

The ideal candidate is a seasoned Personal Injury professional who understands the complete lifecycle of a case, can lead teams effectively, improve operational efficiency, and support the firm's client service and marketing efforts.

Key Responsibilities

Operations & Office Management

• Serve as the second-in-command to the Managing Attorney.
• Oversee daily office operations and administrative functions.
• Develop and improve systems, workflows, and standard operating procedures.
• Ensure accountability and performance across legal support staff.
• Monitor key performance indicators and operational goals.

Case Management Oversight

• Oversee Personal Injury case management from intake through resolution.
• Assist with escalated client matters and case strategy discussions.
• Ensure case files are properly managed and deadlines are met.
• Support attorneys and case managers with workflow management and resource allocation.

Legal Operations

• Manage and optimize legal processes, technology, and systems.
• Coordinate communication between attorneys, case managers, intake staff, and support teams.
• Ensure compliance with firm procedures and best practices.
• Support litigation teams as needed with case flow management and operational support.

Marketing & Business Development Support

• Assist with referral partner relationships and business development initiatives.
• Support intake and marketing teams to maximize signed cases.
• Help develop strategies to increase referral opportunities and client acquisition.
• Track and report on referral and marketing performance metrics.

Leadership & Team Development

• Mentor and develop staff members.
• Assist with hiring, onboarding, training, and performance management.
• Foster a positive, high-performance culture focused on client service and results.
• Lead by example through accountability, professionalism, and teamwork.

Qualifications

Required

• 5+ years of Personal Injury case management experience.
• Extensive knowledge of Personal Injury pre-litigation processes.
• Prelitigation and/or Litigation experience within a Personal Injury practice.
• Experience managing complex, high-volume caseloads.
• Legal operations or law firm management experience.
• Strong organizational, communication, and leadership skills.
• Proven ability to improve processes and drive operational efficiency.
• Experience working directly with attorneys, clients, and prelitigation teams.

Preferred

• Prior management or leadership experience.
• Experience referring or generating cases for a Personal Injury law firm.
• Experience managing legal support staff or case management teams.
• Experience with CRM, case management, and legal technology platforms.

What We're Looking For

The ideal candidate is a proactive leader who can confidently manage operations, support firm growth, and ensure exceptional client service. You are comfortable making decisions, solving problems independently, and acting as a trusted partner to the Managing Attorney. This role is perfect for someone who wants to help build and scale a successful Personal Injury practice while leading a dedicated team!