Manager, Personal Care Service

AltaMed; Monterey Park (CA); On-site; USD 79,000 - 99,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings plans

Paid Time Off & Holidays

Tuition Reimbursement Program

Employee Discounts

Job summary

AltaMed in Monterey Park, CA is seeking a hands-on Personal Care Service Manager to lead the supervision of PCA II & III across PACE centers and ACS. You will standardize daily operations, ensure high-quality home and center care, and guide clinical support, nutritional services, transportation, and day center activities.

You will collaborate with nursing, social work, therapy, and other disciplines, review workflows, train staff, and drive patient satisfaction and service efficiency.

Qualifications

• Bachelor's degree or equivalent health care experience.
• Unrestricted active license if clinical degree.
• Minimum 5 years of healthcare experience.
• Minimum 3 years in a supervisor/management role in healthcare.
• Experience coordinating with nursing, social work, psychology, recreation, therapy, dietetics and gerontology.
• Bilingual English/Spanish/Chinese Mandarin/Cantonese preferred.
• Valid BLS certification per AHA/Red Cross guidelines.

Responsibilities

• Oversee day-to-day supervision of PCA II/III across PACE centers and ACS.
• Collaborate with nursing, social work, psychology, recreation, and therapy teams to ensure high-quality care.
• Standardize workflows and provide training to staff; monitor performance and patient satisfaction.
• Coordinate handoffs and problem resolution with center managers/directors and corporate leadership.

Skills

Healthcare experience

Supervisory experience

Bilingual English/Spanish/Chinese

BLS certification

Education

Bachelor's degree or equivalent

Job description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day.

Job Overview

The Personal Care Service Manager is responsible for the assigned deliverables for all aspects of Personal Care Attendant (PCA) II & III. Responsible for providing support to all PCA IIs & IIIs for all PACE service centers and PACE Alternative Care Settings (ACS). The Personal Care Service Manager will be responsible for providing standardization on the day-to-day supervision/operation of the PACE Center PCA IIs & IIIs. Collaborate with ancillary functional leaders on subject matters in the Nursing function, including PCA I (Non-CNA). Ensure all PACE participants receive high-quality care both at the PACE center and/or at their home care settings. Including subject matter guidance of clinical support, participant personal care, recreational therapies, administrative, nutritional, participant transportation, and/or day center activities, all of which are designed to ensure the efficient and effective delivery of health care and social services at all AltaMed PACE centers. This position will require strong operational oversight of system modifications, training oversight, and problem resolution/escalation with internal departments and external resources. Review and train with script modifications consistent with business needs, monitoring performance, identifying, creating, and modifying workflows for patient satisfaction and efficiency. This position will collaborate with all ancillary services at the PACE Centers and PACE ACSs, Center Managers/Directors, and corporate leaders to ensure handoff standardization, timely problem resolution, and patient follow-ups with a focus on optimal patient experience from the Personal Care Services at PACE.

Minimum Requirements

• Bachelor's degree or equivalent work experience in Social Work, Nursing, Psychology, Gerontology, Health Care Administration, or other health care discipline preferred.
• Unrestricted & active licensing required if with a clinical degree.
• Minimum of 5 years of experience in healthcare required.
• Minimum of 3 years of experience in a supervisor or management position in healthcare or a related field is required, with geriatric experience is highly preferred.
• Experience working collaboratively with some and/or all of the following disciplines: nursing, social work, psychology, recreation, occupational therapy, physical therapy, speech therapy, dietetics, and/or gerontology required.
• Experience in process or quality improvement projects or activities preferred.
• Bilingual English/Spanish/Chinese Mandarin/Chinese Cantonese preferred.
• A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.

Compensation

$79,281.31 - $99,101.65 annually

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate’s value and the role’s strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.