Manager, Personal Care Service

AltaMed Health Services; Monterey Park (CA); On-site; USD 79,000 - 99,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings plans withem

Flexible Spending Accounts

Commuter Flexible Spending

Career Advancement & Development

Paid Time Off & Holidays

Paid CME Days

Malpractice insurance and tail

Tuition Reimbursement Program

Corporate Employee Discounts

Employee Referral Bonus Program

Pet Care Insurance

Job summary

AltaMed Health Services in Monterey Park seeks a Manager of Personal Care Service to oversee PCA II & III operations across PACE centers and ACS. You will standardize daily supervision, guide clinical support, and ensure quality care for participants at centers and home settings.

Collaborate with nursing, social work, and ancillary teams, train staff on scripts and workflows, resolve issues, and drive patient satisfaction with efficient service delivery.

Qualifications

• Bachelor's degree or equivalent in stated health fields.
• Unrestricted active license if clinical degree.
• Minimum 5 years of healthcare experience.
• Minimum 3 years in supervision/management in healthcare; geriatrics preferred.
• Experience with nursing, social work, psychology, recreation, therapy or gerontology.
• Experience in process or quality improvement projects.
• Bilingual English/Spanish/Chinese; Mandarin/Cantonese preferred.
• Valid BLS certification per AHA or Red Cross guidelines.

Responsibilities

• Oversee day-to-day supervision/operation of PCA II & III across PACE centers and ACS.
• Standardize workflows and training; partner with Nursing and ancillary leaders.
• Ensure high-quality care for participants at centers and home settings.
• Review scripts, modify workflows for patient satisfaction and efficiency.
• Coordinate handoffs with Center Managers/Directors and corporate leadership; ensure follow-ups.

Skills

Bilingual English/Spanish/Chinese

5+ years healthcare experience

3+ years supervisory/management

Interdisciplinary collaboration

BLS certification

Education

Bachelor's degree in Social Work, Nursing, Psychology, Gerontology, Health Care Administration or related health care discipline

Job description

Position Title

Manager, Personal Care Service

Location

Monterey Park, CA 91755

Description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day.

Job Overview

The Personal Care Service Manager is responsible for the assigned deliverables for all aspects of Personal Care Attendant (PCA) II & III. Responsible for providing support to all PCA IIs & IIIs for all PACE service centers and PACE Alternative Care Settings (ACS). The Personal Care Service Manager will be responsible for providing standardization on the day-to-day supervision/operation of the PACE Center PCA IIs & IIIs. Collaborate with ancillary functional leaders on subject matters in the Nursing function, including PCA I (Non-CNA). Ensure all PACE participants receive high-quality care both at the PACE center and/or at their home care settings. Including subject matter guidance of clinical support, participant personal care, recreational therapies, administrative, nutritional, participant transportation, and/or day center activities, all of which are designed to ensure the efficient and effective delivery of health care and social services at all AltaMed PACE centers. This position will require strong operational oversight of system modifications, training oversight, and problem resolution/escalation with internal departments and external resources. Review and train with script modifications consistent with business needs, monitoring performance, identifying, creating, and modifying workflows for patient satisfaction and efficiency. This position will collaborate with all ancillary services at the PACE Centers and PACE ACSs, Center Managers/Directors, and corporate leaders to ensure handoff standardization, timely problem resolution, and patient follow-ups with a focus on optimal patient experience from the Personal Care Services at PACE.

Minimum Requirements

• Bachelor's degree or equivalent work experience in Social Work, Nursing, Psychology, Gerontology, Health Care Administration, or other health care discipline preferred.
• Unrestricted & active licensing required if with a clinical degree.
• Minimum of 5 years of experience in healthcare required.
• Minimum of 3 years of experience in a supervisor or management position in healthcare or a related field is required, with geriatric experience is highly preferred.
• Experience working collaboratively with some and/or all of the following disciplines: nursing, social work, psychology, recreation, occupational therapy, physical therapy, speech therapy, dietetics, and/or gerontology required.
• Experience in process or quality improvement projects or activities preferred.
• Bilingual English/Spanish/Chinese Mandarin/Chinese Cantonese preferred.
• A minimum requirement of a valid BLS certification or higher, following the American Heart Association (AHA) or the American Red Cross guidelines.

Compensation

$79,281.31 - $99,101.65 annually

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Remote Type

In Person

About US

As the nation's largest Federally Qualified Health Center (FQHC), AltaMed is at the forefront of providing affordable, high-quality health care to underserved communities in Los Angeles and Orange Counties. At AltaMed, you will have the opportunity to work with a diverse team of dedicated professionals who are passionate about making a difference and supporting our community of over 400,000 patients.

Learn About AltaMed

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Equal Employment Opportunity

AltaMed Health Services Corporation is committed to providing equal employment opportunities for all qualified individuals. We strictly prohibit discrimination in employment based on race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical conditions, genetic information, or any other characteristic protected by local, state, or federal law, ordinance, or regulation.

We are committed to promoting equality and inclusivity beyond our recruitment and hiring processes. We aim to create a respectful, valued, and inclusive workplace through training, advancement opportunities, and access to resources and support. We focus on fostering a diverse workforce because it enriches our organization and improves our ability to effectively serve our clients and community. We encourage individuals from all backgrounds to apply and join us in our mission to create a positive impact.