Manager- Performance Improvement & Project Management Office

UC Health; Cincinnati (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

UC Health in Cincinnati is seeking a Manager of the Performance Improvement and PMO to lead the Enterprise PMO and PI teams, ensuring standardized methods and data-driven execution of strategic priorities.

You will coach PMO and PI staff, align portfolios with system goals, and partner with clinical and operations leaders to deliver reliable improvements and sustainable outcomes across UC Health.

Qualifications

• Bachelor's degree in Business, Healthcare, Engineering, Public Health or related field.
• Master's degree preferred in same fields.
• Lean Six Sigma Green Belt, Black Belt, PMP, or CPHQ preferred.
• At least one (PMO or PI Certification) required within 12 months of hire.

Responsibilities

• Provide direct leadership, coaching and development for PMO and PI team members.
• Ensure consistent methodology, quality of work, documentation standards and customer service.
• Oversee resource allocation, portfolio alignment and work distribution across both teams.
• Enhance system partnerships with project management, data, IT and operations leadership to ensure effective execution of work and reduce silos.
• Provide governance and oversight for enterprise and downstream project portfolios.
• Ensure effective scoping, project planning, risk mitigation, execution and closeout.
• Guide leaders in tracking success metrics, analyzing data, and identifying improvement opportunities.
• Coach and mentor frontline teams using the UC Health PI Way.
• Lead development and spread of improvement capability, standardized tools and training.
• Partner with Performance Management Director, operators and leaders to ensure improvement initiatives achieve reliable sustainable outcomes.
• Partner with Performance Management Director to prioritize portfolios and performance improvement work.
• Ensure alignment with strategic frameworks, clinical domains, system goals, and operational plans.
• Recommend prioritization decisions based on team capacity, impact and enterprise needs.
• Communicate portfolio and improvement progress, barriers, and achievement to stakeholders.
• Build strong relationships with clinical and nonclinical leaders to support execution success.
• Serve as an internal expert and connector across departments.

Skills

Leadership

Coaching

Data-driven decisions

Change management

Governance

Standardization

Collaboration

Education

Bachelor's degree

Master's degree preferred

Job description

Job Description

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

The Manager, Performance Improvement and Project Management Office (PI/PMO) provides strategic and operational leadership for UC Health’s enterprise project management and performance improvement functions. This role oversees the Project Management Office team (Project Managers and Project Portfolio Managers) and the Performance Improvement Team (PI consultants, Senior PI Specialists, and PI Specialists). The manager ensures consistent use of PMO methodologies, PI improvement science, data-driven decision-making, and reliable execution of strategic, operational, and clinical priorities. This position builds system capability in project management, improvement science, and change management through governance, coaching, standardization, and collaboration with leaders across UC Health.

Location

Cincinnati, OH, United States

Qualifications

Minimum Required: Bachelor's Degree - Business, Healthcare, Engineering, Public Health or related field. Preferred: Master's Degree - Business, Healthcare, Engineering, Public Health or related field.

Lean Six Sigma Green Belt, Black Belt, PMP, or CPHQ preferred. At least one (PMO or PI Certification) required within 12 months of hire. | Minimum Required: Willing to certify, license or graduate within 12 months.

Responsibilities

Operational Leadership of PMO & PI Team

• Provide direct leadership, coaching and development for PMO and PI team members.
• Ensure consistent methodology, quality of work, documentation standards and customer service.
• Oversee resource allocation, portfolio alignment and work distribution across both teams.
• Enhance system partnerships with project management, data, IT and operations leadership to ensure effective execution of work and reduce silos.

Project, Portfolio And Improvement Oversight

• Provide governance and oversight for enterprise and downstream project portfolios.
• Ensure effective scoping, project planning, risk mitigation, execution and closeout.
• Guide leaders in tracking success metrics, analyzing data, and identifying improvement opportunities.

Performance Improvement Leadership

• Ensure PI staff coach, mentor and support frontline teams using the UC Health PI Way
• Lead development and spread of improvement capability, standardized tools and training.
• Partner with Performance Management Director, operators and leaders to ensure improvement initiatives achieve reliable sustainable outcomes.

Strategic Prioritization And Alignment

• Partner with Performance Management Director to prioritize portfolios and performance improvement work.
• Ensure alignment with strategic frameworks, clinical domains, system goals, and operational plans.
• Recommend prioritization decisions based on team capacity, impact and enterprise needs.
• Communicate portfolio and improvement progress, barriers, and achievement to stakeholders.
• Build strong relationships with clinical and nonclinical leaders to support execution success.
• Serve as an internal expert and connector across departments.