Manager, Performance Improvement - Orthopedics & Neurosciences Service Line Quality

ochsner; Louisiana (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Ochsner Health is seeking a professional to develop, manage and integrate a comprehensive performance improvement program to achieve results in quality, efficiency, safety, satisfaction and value.

The role supports the implementation and monitoring of programs designed to improve safe administration of care in clinical processes, while serving as a clinical liaison for quality improvement and patient safety; responsibilities include managing projects, reporting status updates, and maintaining

Qualifications

• Bachelor's degree is required.
• 3 years of healthcare project management experience including performance improvement, analytics and reporting.
• Proficiency with Microsoft Office Suite and data systems.

Responsibilities

• Develops, manages and integrates a comprehensive performance improvement program to achieve results in quality, efficiency, safety, satisfaction and value.
• Supports the implementation and monitoring of programs and activities designed to ensure that the company incorporates methods to improve the safe administration of care into all clinical processes.
• Serves as a clinical liaison for the model of implementation for quality improvement and patient safety.
• Manages performance improvement projects and ensures the projects support organizational and departmental goals.
• Gathers and analyzes information to prepare status reports for performance improvement initiatives.

Skills

Analytical skills

Communication skills

Leadership

Microsoft Office

Education

Bachelor's degree

Master's degree

Tools

Windows

Excel

Word

PowerPoint

Access

Job description

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job develops, manages and integrates a comprehensive performance improvement program to achieve results in quality, efficiency, safety, satisfaction and value. Supports the implementation and monitoring of programs and activities designed to ensure that the company incorporates methods to improve the safe administration of care into all clinical processes, while developing a culture that perceives safety to be of paramount importance. Serves as a clinical liaison for the model of implementation for quality improvement and patient safety. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

• Required - Bachelor's degree.
• Preferred - Master's degree.

Work Experience

• Required - 3 years of experience in healthcare project management including previous experience in performance improvement activities, statistical analysis and reporting.

Knowledge Skills and Abilities (KSAs)

• Computer skills and dexterity for data entry and retrieval of required job information.
• Proficient with Windows-style applications, keyboard, and various software programs specific to role.
• Working knowledge of Microsoft Office Suite (Access, Excel, Word, and PowerPoint).
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals.
• Analytical skills and ability to use a logical through process in order to formulate practical solutions to problems.
• Decision-making, delegation, and leadership skills and ability to demonstrates good judgement.
• Positive interpersonal skills and ability to effectively and professionally work with people from all backgrounds.

Job Duties

• Develops, manages and integrates a comprehensive performance improvement program to achieve results in quality, efficiency, safety, satisfaction and value.
• Supports the implementation and monitoring of programs and activities designed to ensure that the company incorporates methods to improve the safe administration of care into all clinical processes, while developing a culture that perceives safety to be of paramount importance.
• Serves as a clinical liaison for the model of implementation for quality improvement and patient safety.
• Manages performance improvement projects and ensures the projects support organizational and departmental goals.
• Gathers and analyzes information to prepare status reports for performance improvement initiatives.
• Maintains and enhances professional competency.
• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount