Manager Performance Enablement & Employee Experience

Arkansas Children’s Hospital; Little Rock (AR); On-site; USD 65,000 - 95,000; Full time

Job summary

Arkansas Children’s Hospital seeks a leader to drive performance management and employee experience initiatives. You will oversee evaluation cycles, calibrations, and system optimizations while building a culture of accountability and engagement.

The role partners with leaders to translate workforce insights into actionable strategies, supporting leadership development and aligning people programs with organizational goals.

Qualifications

• Required: High school diploma or GED.
• Preferred: Bachelor's degree in a related field.
• 5 years of relevant experience with HS/GED or 7 years equivalent experience.
• Leadership readiness or ASPIRE completion for internal candidates.

Responsibilities

• Lead the organization's performance management strategy and lifecycle, including design and calibration.
• Oversee annual and mid-year performance cycles and evaluator accountability.
• Manage performance management systems and technology to improve efficiency and data integrity.
• Develop employee experience and engagement strategies to improve culture and retention.
• Lead employee listening initiatives and analyze workforce trends for improvements.
• Collaborate with leaders to strengthen performance management capabilities and accountability.

Skills

Leadership

Performance management

Employee engagement

Communication

Education

High school diploma or GED

Bachelor's degree (recommended)

Tools

PEAP

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

Work Shift: Day Shift Time Type: Full time Department: CC017277

Employee Experience and Career Growth Summary: Additional Information: Leads the development, implementation, and continuous improvement of the organization's performance management and employee experience strategies. Oversees performance management programs, employee listening initiatives, and engagement strategies that strengthen leadership accountability, organizational culture, and employee effectiveness. Partners with leaders and key stakeholders to translate workforce insights into actionable strategies that enhance employee performance and the overall employee experience.

Qualifications

• Required Education: High school diploma or GED or equivalent
• Recommended Education: Bachelor's degree in a related field of study.
• Required Work Experience: 5 years of relevant experience with HS/GED; or 7 years of experience in lieu of a HS Diploma/GED.
• Demonstrated readiness through either prior leadership experience, or, for internal candidates, successful completion of the ASPIRE program.
• Recommended Work Experience:
• Required Certifications:
• Recommended Certifications:

Key Responsibilities

• Lead the organization's performance management strategy and lifecycle, overseeing the design, implementation, and continuous improvement of performance review processes, goal setting, competency assessments, and performance development practices aligned with organizational objectives.
• Oversee the execution of annual and mid-year performance management cycles, ensuring consistent processes, effective calibration practices, leader accountability, and timely completion of performance evaluations and related activities.
• Direct the ongoing administration and optimization of performance management systems and technology, including PEAP, to improve process efficiency, data integrity, user experience, and organizational adoption.
• Develop and implement employee experience and engagement strategies that strengthen organizational culture, employee satisfaction, retention, and alignment with the organization's mission, vision, and values.
• Lead employee listening initiatives, including engagement surveys, pulse surveys, and other feedback mechanisms, to assess employee perceptions, identify emerging concerns, and evaluate organizational culture and employee experience.
• Analyze performance management outcomes, employee feedback, and workforce trends to identify opportunities for improvement, provide actionable insights to leadership, and measure the effectiveness of performance and employee experience initiatives.
• Partner with organizational leaders to strengthen performance management capabilities, providing consultation, education, and resources that promote meaningful goal setting, effective feedback, performance conversations, and accountability for employee development.
• Lead change management, communication, and education strategies supporting the implementation and adoption of performance management and employee experience initiatives, ensuring stakeholder engagement, leader readiness, and sustained organizational effectiveness.
• Collaborate with HR Centers of Expertise and organizational stakeholders to align performance management, employee development, recognition, employee advocacy, and employee value proposition initiatives with broader people strategies and organizational priorities.
• Direct and develop assigned performance management and employee experience resources, establishing priorities, performance expectations, and service standards while promoting professional development, operational effectiveness, and continuous improvement.
• Other duties as assigned.

Arkansas Children’s is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas. Arkansas Children’s is driven by four core values - safety, teamwork, compassion and excellence which inform every action. Arkansas Children’s Hospital has received Magnet Status from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology. For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow. Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state. "Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better."

Michael – Business Operations Manager "Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better." Michael – Business Operations Manager

Linda – Information Systems Analyst "We are an organization of care, love, and hope while we champion children." Angela – Parking and Fleet Coordinator "Care, love, and hope for children!" Kathy – Administrative Assistant "When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!" Nick – Supply Assistant