Manager, People & Business Operations

Pacific-Aviation; Seattle (WA); On-site; USD 65,000 - 80,000; Full time

Job summary

Pacific Aviation is seeking an operations-focused leader at Seattle-Tacoma International Airport to own onboarding, workforce administration, badging, and staffing forecasting across multiple sites. You’ll ensure new hires are ready on day one, maintain audit-ready records, issue and track badges, and forecast staffing ahead of growth.

The role emphasizes operational readiness and compliance, combining HR processes with business operations to drive measurable outcomes for seamless airport

Qualifications

• 5+ years in people operations or related fields.
• Experience managing multi-site operational processes.
• Strong knowledge of HRIS and workforce management systems.
• Proven ability to use metrics, forecasting, and process improvement to drive results.

Responsibilities

• Lead end-to-end onboarding from offer acceptance through successful integration.
• Manage employee records, badging, and compliance processes to ensure audit readiness.
• Oversee badge issuance, tracking, audits, and recovery across multiple locations.
• Develop and maintain operating procedures for onboarding and workforce administration.
• Partner with business leaders to gather hiring plans and forecast staffing needs.
• Track operational metrics and continuously improve processes and service levels.
• Serve as the primary resource for onboarding, badging, and workforce administration support.

Skills

People operations

Workforce administration

HRIS

Forecasting

Multi-site operations

Job description

Location: Seattle Tacoma International Airport (Primary) | Provide Backup for San Francisco & San Jose Operations

We're looking for an operations-focused leader to own onboarding, workforce administration, badging, compliance, and staffing forecasting across multiple sites. This role ensures employees are ready on day one, records are audit-ready, badges are accurate, and sites are staffed ahead of business growth.

Key Responsibilities

• Lead end-to-end onboarding from offer acceptance through successful integration.
• Manage employee records, badging, and compliance processes to ensure audit readiness.
• Oversee badge issuance, tracking, audits, and recovery across multiple locations.
• Develop and maintain operating procedures for onboarding and workforce administration.
• Partner with business leaders to gather hiring plans and forecast staffing needs.
• Track operational metrics and continuously improve processes and service levels.
• Serve as the primary resource for onboarding, badging, and workforce administration support.

Success Measures

• Every new hire is fully prepared and productive on day one.
• 100% of active employees maintain valid access credentials.
• Audit-ready records with no compliance gaps.
• Staffing and onboarding capacity are in place ahead of growth demands.

Qualifications

• 5+ years of experience in people operations, workforce administration, business operations, or related fields.
• Experience managing multi-site operational processes.
• Strong knowledge of HRIS, workforce management, and operational systems.
• Proven ability to use metrics, forecasting, and process improvement to drive results.

Why This Role

This position combines the discipline of people operations with the mindset of business operations. You'll own the systems and processes that enable workforce growth, operational readiness, and compliance, with success measured by business outcomes rather than HR administration alone.

What We Are About - Purpose:

Our People! At Pacific Aviation, we are truly a family and we create and value an environment where Together, we can all succeed.

Values

• RESPECT and promote each other’s humanity
• Invest in personal development and professional GROWTH
• Are HONEST, open, and transparent
• Encourage DIVERSITY of thought and CELEBRATE exceptional contributions
• Earn TRUST by taking RESPONSIBILITY for our actions
• SUPPORT each other as a TEAM
• Are RESILIENT and persevere to create POSITIVE outcomes
• Recognize our responsibility for the SAFETY and SECURITY of the entire aviation community

Salary : 65K - 80K based on experience plus bonus potential

• Medical/health insurance/dental/vision/other optional insurances
• 401 (k) with employer match
• Paid Time Off
• Paid holidays
• Collaborative and supportive leadership team
• Professional career development

Equal Employment Employer

We provide equal opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.

Because Pacific Aviation operates in the international section of Seattle-Tacoma International Airport, all employees must be able to obtain and maintain all required airport security credentials, including a U.S. Customs and Border Protection Seal and airport badge. Obtaining and maintaining these credentials may require presentation of certain identification documents and successful completion of any security review, credentialing process, or background check required by the airport, TSA, and/or U.S. Customs and Border Protection.