Manager, PCM (Marine - USA)

Wärtsilä; Fort Lauderdale (FL); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Wärtsilä in Fort Lauderdale seeks a PCM Manager to lead a critical customer-facing operations function within Parts and Field Service, driving performance and strategic initiatives. You will shepherd a multi-level organization, develop leaders, and convert customer and business needs into actionable plans.

Reporting to the General Manager of Parts Coordination, you will partner with customers, sales, supply chain, and operations across regions to ensure service excellence and financial targets,

Qualifications

• Bachelor’s degree in Business, Supply Chain, Operations Management, Engineering, Logistics, or related field.
• Minimum 5 years of people leadership experience.
• Proven experience leading leaders and managing multi-level teams.
• Strong operational leadership experience in customer-facing environments.
• Experience managing customer escalations and resolving complex operational issues.
• Demonstrated ability to work effectively in fast-paced and constantly changing environments.
• Strong stakeholder management and relationship-building skills across multiple functions and cultures.
• Experience working with KPIs, operational performance metrics, and reporting tools.
• Working knowledge of SAP and data-driven reporting tools.
• Strong communication and influencing skills.
• Ability to work across global time zones and collaborate with international stakeholders.
• Flexibility to accommodate business requirements outside standard working hours when needed, supporting teams and customers across multiple regions.

Responsibilities

• Lead, coach, and develop Team Leaders and PCM professionals.
• Drive a high-performance culture focused on customer satisfaction, accountability, and continuous improvement.
• Ensure customer, stakeholder, and business needs are reflected in strategies, targets, and action plans.
• Foster strong collaboration across global functions and business units.
• Drive execution of PCM and business strategy initiatives.
• Ensure global processes and ways of working are consistently implemented and followed.
• Monitor operational performance and implement corrective actions to achieve business objectives.
• Lead change management and transformation initiatives across the organization.
• Manage customer escalations and drive timely, sustainable solutions.
• Use operational data and reporting to support decision‑making and performance improvement.
• Build strong relationships with customers and key internal stakeholders.
• Ensure cost‑effective operations while maintaining service excellence.
• Collaborate with commercial teams to support customer opportunities and profitable business growth.
• Be accountable for the team's Cost‑to‑Serve, monitoring performance, identifying improvement opportunities, and implementing actions to achieve financial targets.

Skills

People leadership

Stakeholder management

Communication

Change management

Global collaboration

Education

Bachelor’s degree in Business, Supply Chain, Operations Management, Engineering, Logistics, or a related field

Tools

SAP

Power BI

Job description

Business Unit Parts and Field Service is a global organization with harmonized ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We are now looking for a PCM Manager to join our team working for a better future.

The position is permanent, and the preferred location is Fort Lauderdale, FL. (Hybrid – 2 days per week in the office).

What You Will Be Doing?

As PCM Manager, you will lead a critical customer-facing operations function within Parts and Field Service, ensuring exceptional service delivery, operational excellence, and execution of strategic business initiatives. You will be responsible for leading a multi-level organization, developing leaders, driving performance, and ensuring customer, stakeholder, and business needs are translated into action plans and measurable results.

Reporting to the General Manager, Parts Coordination, you will work closely with customers, sales, supply chain, operations, and other internal stakeholders to ensure consistent service delivery and business performance. This role requires a leader who thrives in dynamic environments, effectively manages customer escalations and operational challenges, and drives solutions in situations where the path forward is not always immediately clear.

Responsibilities:

• Lead, coach, and develop Team Leaders and PCM professionals.
• Drive a high-performance culture focused on customer satisfaction, accountability, and continuous improvement.
• Ensure customer, stakeholder, and business needs are reflected in strategies, targets, and action plans.
• Foster strong collaboration across global functions and business units.
• Drive execution of PCM and business strategy initiatives.
• Ensure global processes and ways of working are consistently implemented and followed.
• Monitor operational performance and implement corrective actions to achieve business objectives.
• Lead change management and transformation initiatives across the organization.
• Manage customer escalations and drive timely, sustainable solutions.
• Use operational data and reporting to support decision‑making and performance improvement.
• Build strong relationships with customers and key internal stakeholders.
• Ensure cost‑effective operations while maintaining service excellence.
• Collaborate with commercial teams to support customer opportunities and profitable business growth.
• Be accountable for the team's Cost‑to‑Serve, monitoring performance, identifying improvement opportunities, and implementing actions to achieve financial targets.

Qualifications:

• Bachelor’s degree in Business, Supply Chain, Operations Management, Engineering, Logistics, or a related field.
• Minimum 5 years of people leadership experience.
• Proven experience leading leaders and managing multi‑level teams.
• Strong operational leadership experience in customer‑facing environments.
• Experience managing customer escalations and resolving complex operational issues.
• Demonstrated ability to work effectively in fast‑paced and constantly changing environments.
• Strong stakeholder management and relationship‑building skills across multiple functions and cultures.
• Experience working with KPIs, operational performance metrics, and reporting tools.
• Working knowledge of SAP and data‑driven reporting tools.
• Strong communication and influencing skills.
• Ability to work across global time zones and collaborate with international stakeholders.
• Flexibility to accommodate business requirements outside standard working hours when needed, supporting teams and customers across multiple regions.

Preferred -

• Experience within spare parts management, supply chain, logistics, service operations, aftermarket services, or field service organizations.
• Experience in a global and matrixed business environment.
• Knowledge of marine, energy, industrial equipment, or related industries.
• Experience leading organizational change and transformation initiatives.
• Knowledge of operational excellence and continuous improvement methodologies.
• Experience developing emerging leaders and building high‑performing multicultural teams.
• Proficiency with Power BI or similar business intelligence platforms.

Travel Requirements:

In this role, some domestic and international travel is required. While many interactions are conducted virtually, travel may be expected up to 15‑20% of the time.

In this role, limited travel may be required. Most work is office‑based or hybrid.

Successful applicants must be authorized to work in USA without sponsorship.

Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F‑1, H‑1, H‑2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

The starting salary for this position would be determined with consideration of the successful candidate’s relevant education, individual skill set, level of experience applicable to the role they are being offered and consideration of internal equity.

Last application date: 03/10/2026

Why you’ll love working with us

We are authentic, honest, and committed to an inclusive workplace where everyone can be their true selves. We encourage open dialogue, continuous learning, and collaboration. Mistakes help us grow, and every voice matters. Join a team where you are empowered, supported, and valued.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job‑relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

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