Manager, Payroll

Phoenix Home Care and Hospice; Springfield (MO); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision insurance

Retirement plans

Generous PTO and holidays

Job summary

Phoenix Home Care and Hospice in Springfield, MO is seeking an experienced Payroll Manager to lead payroll operations for a multi-state healthcare organization. You will supervise a team of five Payroll Specialists, ensuring accurate, on-time payroll and driving process improvements.

You will partner with HR, Finance, Scheduling, and Employee Relations to support payroll operations, ensure compliance with wage/hour laws, and manage UKG and related payroll systems across states.

Qualifications

• Bachelor's degree preferred in Accounting, Finance, Business, HR, or related field.
• 5+ years of payroll experience with 3+ years in a leadership role.
• Multi-state, high-volume payroll experience required; healthcare experience preferred.
• Strong knowledge of UKG or similar payroll systems (ADP, Workday, Viventium a plus).
• Advanced Excel skills, including PivotTables, XLOOKUP/VLOOKUP, and macros.
• Strong leadership, communication, analytical, and problem-solving skills.

Responsibilities

• Lead, coach, and develop a team of five Payroll Specialists.
• Oversee multi-state payroll for hourly, salaried, clinical, remote, and specialized employees.
• Validate payroll data from UKG, seven EMRs, timekeeping, and scheduling systems.
• Ensure compliance with wage and hour laws, overtime, shift differentials, on-call pay, bonuses, mileage, multi-rate pay, and state-specific regulations.
• Manage payroll taxes, garnishments, benefit deductions, year-end reporting, audits, and payroll controls.
• Serve as the payroll lead for UKG and partner with HRIS to resolve issues and improve workflows.
• Identify and implement process improvements, automation, and efficiencies.
• Support system upgrades and integrations between UKG and other payroll-related systems.
• Ensure compliance with federal, state, local, Medicare, Medicaid, and healthcare payroll regulations.
• Provide payroll reports and data to leadership, Finance, and regulatory agencies.
• Support reimbursement, cost reporting, and compliance initiatives.

Skills

Leadership

Payroll expertise

Multi-state payroll

Excel

Communication

Analytical

Problem-solving

Education

Bachelor's degree (Accounting, Finance, Business, HR, or related field)

Tools

UKG

ADP

Workday

Viventium

Job description

Location: On-site Springfield, MO Office (with ability to support teams across TX, MO, NM, IL, KS, IN and 30+ remote work states)

Department: Employee Relations, Payroll & Benefits

Reports To: Executive Director of Employee Relations, Payroll & Benefits

About The Role

Every pay period, more than 8,000 caregivers, nurses, and support staff across our organization open their paycheck and trust that it's right. For many, that paycheck is what lets them keep showing up for our patients and families during some of life's hardest moments. This role is what makes that trust possible.

We're seeking an experienced Payroll Manager to lead payroll operations for our growing, multi-state healthcare organization. You'll oversee a team of five Payroll Specialists, ensuring every employee is paid accurately and on time, while driving the kind of process improvements that let your team work with confidence instead of catching fires. It's a role built on precision, but it's also a role built on care, for the people who spend their days caring for others.

Key Responsibilities

Leadership & Team Management

• Lead, coach, and develop a team of five Payroll Specialists
• Establish workflows, training, quality standards, and accountability
• Partner with HR, Finance, Scheduling, Clinical Operations, and Employee Relations to support payroll operations

Payroll Operations

• Oversee multi-state payroll for hourly, salaried, clinical, remote, and specialized employees
• Validate payroll data from UKG, seven EMRs, timekeeping, and scheduling systems
• Ensure compliance with wage and hour laws, overtime, shift differentials, on-call pay, bonuses, mileage, multi-rate pay, and state-specific regulations
• Manage payroll taxes, garnishments, benefit deductions, year-end reporting, audits, and payroll controls

Systems & Process Improvement

• Serve as the payroll lead for UKG and partner with HRIS to resolve issues and improve workflows
• Identify and implement process improvements, automation, and efficiencies
• Support system upgrades and integrations between UKG and other payroll-related systems

Compliance & Audit

• Ensure compliance with federal, state, local, Medicare, Medicaid, and healthcare payroll regulations
• Support internal and external audits by providing documentation and implementing corrective actions
• Partner with Employee Relations on complex payroll matters

Reporting & Stakeholder Support

• Provide payroll reports and data to leadership, Finance, and regulatory agencies
• Support reimbursement, cost reporting, and compliance initiatives

Qualifications

• Bachelor's degree preferred in Accounting, Finance, Business, HR, or related field
• 5+ years of payroll experience with 3+ years in a leadership role
• Multi-state, high-volume payroll experience required; healthcare experience preferred
• Strong knowledge of UKG or similar payroll systems (ADP, Workday, Viventium a plus)
• Knowledge of payroll taxes, wage and hour laws, garnishments, audits, and compliance
• Advanced Excel skills, including PivotTables, XLOOKUP/VLOOKUP, and macros
• Strong leadership, communication, analytical, and problem-solving skills

What We Offer

• Competitive pay and comprehensive benefits
• Medical, dental, vision, and retirement plans
• Generous PTO and paid holidays
• Supportive, mission-driven culture
• The chance to lead a team whose work quietly makes it possible for thousands of caregivers to keep showing up for the people who need them most