Manager Patient Safety and Quality

LCMC Health; New Orleans (LA); On-site; USD 95,000 - 135,000; Full time

Job summary

LCMC Health in New Orleans, LA, seeks an RN leader to oversee the Patient Safety Program and foster a culture where patients and teams thrive. You will partner with leaders, physicians, and frontline staff to identify risks, investigate safety events, and drive improvements while ensuring regulatory compliance.

The role focuses on RCAs, FMEA, data reporting, and safety education, with duties spanning collaboration, risk reduction, and performance improvement across the organization.

Qualifications

• BSN required and RN license in Louisiana.
• CPPS certification within 12 months of hire.
• Minimum 3 years of healthcare experience.
• Experience with RCAs, FMEA, and ongoing performance improvement preferred.

Responsibilities

• Lead and oversee the Patient Safety Program.
• Monitor safety events and support RCAs and corrective action planning.
• Facilitate proactive risk assessments including FMEA.
• Analyze and report patient safety data, trends and metrics.
• Collaborate to implement safety initiatives and process improvements.
• Develop and deliver patient safety education and awareness programs.
• Ensure compliance with Joint Commission, CMS, state and federal requirements.

Skills

RN leadership

Patient safety

Data analysis

Regulatory compliance

Education

BSN

CPPS certification (within 12 months)

Job description

Lead Safety. Drive Improvement. Protect Patients.

At LCMC Health, patient safety is at the heart of everything we do. We're seeking a dedicated RN leader to oversee our Patient Safety Program and help create a culture where patients and team members can thrive.

Your job is more than a job.

Lead Safety. Drive Improvement. Protect Patients.

At LCMC Health, patient safety is at the heart of everything we do. We're seeking a dedicated RN leader to oversee our Patient Safety Program and help create a culture where patients and team members can thrive.

In this role, you'll partner with leaders, physicians, and frontline staff to identify risks, investigate safety events, implement improvements, and ensure compliance with regulatory and accreditation standards. You'll play a key role in advancing a culture of safety while driving meaningful change across the organization.

What You'll Do

• Lead and manage the organization's Patient Safety Program.
• Monitor patient safety events and support investigations, root cause analyses (RCAs), and corrective action planning.
• Facilitate proactive risk assessments, including Failure Mode and Effects Analyses (FMEA).
• Analyze and report patient safety data, trends, and performance metrics.
• Collaborate with leaders and teams to implement safety initiatives and process improvements.
• Develop and deliver patient safety education and awareness programs.
• Ensure compliance with Joint Commission, CMS, state, and federal patient safety requirements.
• Serve as a trusted resource for patient safety best practices across the organization.

Required

• Bachelor's Degree in Nursing (BSN)
• Current Louisiana RN License
• Minimum of 3 years of healthcare experience
• Ability to obtain Certified Professional in Patient Safety (CPPS) certification within 12 months of hire

Preferred

• Master's Degree in Nursing
• Experience in patient safety, quality improvement, accreditation, risk management, or regulatory compliance
• Knowledge of RCA, FMEA, and performance improvement methodologies

Why LCMC Health?

Join a team committed to delivering Healthcare with Heart while building safer systems, stronger teams, and better outcomes for every patient we serve.

Work Shift

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health’s culture of everyday extraordinary

About University Medical Center

University Medical Center, a world class academic medical center in LCMC Health’s incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region’s safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Center’s legacy and our vision of becoming the epicenter of medical care, education, and research.

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems - it's all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.