Manager, Patient Access Services - ECU CVS Cardiology

ECU Health; Greenville (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Patient Access Manager to lead referral processes and enhance customer service in a dynamic healthcare environment. This role requires a blend of interpersonal skills, leadership, and a commitment to quality improvement. The ideal candidate will have a Bachelor's degree and several years of relevant experience, alongside a strong ability to foster collaboration and implement organization-wide projects. Join a team dedicated to excellence in patient care and contribute to the ongoing success of a flagship medical center in North Carolina, where your efforts will make a significant impact on community health services.

Qualifications

• 3-4 years of related experience required.
• Strong ability to manage, teach, and make independent decisions.

Responsibilities

• Manage a seamless referral process for external providers.
• Achieve service standards and turnaround times for external customers.

Skills

Interpersonal Communication Skills

Problem-Solving Abilities

Leadership Skills

Analytical Skills

Customer Service Commitment

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Health Care Management

Bachelor's Degree in Public Health Administration

Bachelor's Degree in Health Information Management

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

The Patient Access Manager functions as a subject matter expert for the enterprise and manages a seamless referral process for external providers to provide a high level of customer service to ensure Vidant Health is competitive in the marketplace. Maintains appropriate staffing levels to manage the growth/volume of the referrals received by the organization: to ensure all workflows are in place & seamless so that each request is processed and scheduled in a timely fashion. The Patient Access Manager is responsible to achieve service standards and turnaround times for external customers and to maintain/develop metrics and dashboards to monitor and report out on performance.

Minimum Requirements

1. Three to four years related experience
2. Bachelor's Degree in Business Administration, Health Care Management, Public Health Administration or Health Information Management.
3. Demonstrated ability to manage, teach, make independent decisions and assume responsibility.
4. Strong interpersonal communication skills, verbal and written.
5. Ability to communicate and work effectively with all levels of staff.
6. Working knowledge and experience with PC-based applications, i.e. Word, Excel, PowerPoint, Outlook.
7. Futuristic approach to the development of programs/systems that support continuous quality improvement and Mission, Vision, and Values.
8. Ability to function as a leader, team member and execute the desired outcomes.
9. Must exhibit creative, positive problem-solving abilities.
10. Ability to foster collaboration between multiple parties.
11. Ability to plan, organize and effectively present ideas and concepts to groups.
12. Ability to think conceptually and apply concepts in a practical application.
13. Ability to assimilate information from a variety of sources, analyze information, and determine a course of action.
14. Ability to consider diverse opinions and incorporate them into the decision-making process.
15. Proven track record of implementing organization-wide projects.
16. Commitment to a high standard of customer service.
17. Excellent budget and financial management skills.

Other Information

Shift Information - Day Shift / Outpatient Ambulatory Clinic Setting

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.