Manager – Patient Access

Jobtailor; Olney (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Jobtailor in Olney, Illinois, is seeking a Patient Access Services Manager to oversee daily operations across admitting, ED registration, and ambulatory clinics.

The role emphasizes delivering high-quality customer service, improving revenue cycle processes, staff scheduling, training, and cross-facility coordination with a focus on compliance and staff development.

Qualifications

• Bachelor's Degree in Business Management, Healthcare, or related field.
• CHAM certification within 2 years of hire.
• Healthcare work experience; proficiency with EPIC and MS Office.

Responsibilities

• Manages daily activities of Patient Admitting, ED Registration and ambulatory clinics.
• Ensures high-quality customer service and improvements in revenue cycle activities for coding, billing and documentation.
• Reviews staff schedules and ensures staffing guidelines meet the budget.
• Trains, educates and develops staff for job functions and responsibilities.
• Coordinates activities across assigned facilities.
• Implements and maintains compliant policies for Patient Access Services staff.

Skills

Staff training & development

Customer service excellence

Healthcare operations

Education

Bachelor's Degree: Business Management

Bachelor's Degree: Healthcare

Bachelor's Degree: Related Field

Tools

EPIC

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

• Manages the daily activities of Patient Admitting, ED Registration and ambulatory clinics
• Ensures high-quality customer service and improvements in the revenue cycle activities for coding, billing and documentation
• Reviews staff schedules and ensures staffing guidelines meet the budget
• Trains, educates and develops staff for job functions and responsibilities
• Coordinates activities across assigned facilities
• Implements and maintains compliant policies for Patient Access Services staff

Requirements

• Bachelor's Degree: Business Management or Bachelor's Degree: Healthcare or Bachelor's Degree: Related Field
• Certified Healthcare Access Manager (CHAM) within 2 years
• Work Experience: Healthcare
• Proficient in EPIC, Word, Excel, Power Point, Outlook

Core Competencies

Demonstrates expertise in managing Patient Access Services, ensuring compliance, and enhancing customer service within healthcare settings. Proficient in staff training and development, as well as revenue cycle management.