Manager, Partnership Services

San Diego Padres; San Diego (CA); On-site; USD 70,000 - 71,000; Full time

Job summary

San Diego Padres seeks a Manager of Partnership Services to oversee communication and execution on major sponsorship deliverables and renewal revenue. You will support EVP, Business Affairs and VP, Partnership Services, ensuring quality and timely client satisfaction.

The role requires 2–5 years in client relationships, a 4-year degree, and the ability to work evenings or weekends as needed. Proficiency in MS Office and CRM systems is essential.

Qualifications

• 4-year Bachelor’s Degree or education equivalent.
• Minimum of 2–5 years of experience building and managing customer/client relationships.
• Fluently bilingual in English/Spanish a plus.
• Able to work flexible hours including evenings, weekends and holidays.

Responsibilities

• Oversee partnership communication and execution on all major deliverables and renewal revenue.
• Review major deliverables to ensure quality standards and client expectations are met.
• Assist in finalizing agreements with new partners to ensure smooth transition into management of the relationship.
• Work with leadership on contract renewals and opportunities for account growth.
• Maintain CRM and provide regular status reports on account activity.

Skills

Relationship management

Communication

Spanish language

MS Office

CRM software

Education

Bachelor's degree

Tools

CRM software

Job description

DEPARTMENT: Corporate Sponsorship

REPORTS TO: VP, Partnership Services

STATUS: Full-Time; Exempt

San Diego Padres Commitment:

The San Diego Padres are committed to creating a diverse and inclusive environment for our

employees. We strive to create an environment for everyone by including perspectives from

backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.

If you are not sure you’re 100% qualified but are up for the challenge – we want you to apply.

We believe skills are transferable and passion for our mission goes a long way.

Your role as Manager, Partnership Services:

You will be primarily responsible for overseeing partnership communication and execution on all major deliverables as well as the renewal and incremental revenue growth opportunities. This position aids the EVP, Business affairs and VP, Corporate Partnership Services in any tasks that may arise pertaining to Partnership Services.

All the responsibilities we will trust you with:

• Responsible for all client communications, conflict resolution, and compliance on all client deliverables and renewal revenue
• Review all major deliverables (i.e. signage, print, promotional, entertainment elements, etc.) to ensure quality standards and that client expectations are met
• Ensure that client issues are dealt with in an efficient manner, informing department head of any problems that may arise
• Assist the Business Development team in finalizing agreements with new partners to ensure a smooth transition into the management and service of the relationship
• Work closely with department head and partnership team on contract renewals for existing clients
• Work closely with the rest of the department to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the various projects and deliverables
• Ensure that all processes and procedures are completed, quality standards are met, and that projects are profitable
• Be aware of and in pursuit of opportunities for account growth and new business
• Communicate clients’ goals and represent the partners’ interests in such a way that achieves the partnerships’ shared goals, while always working in the best interest of the San Diego Padres
• Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations
• Understand the mission and values of the San Diego Padres and effectively communicating them to the partners
• Provide regular input on all account activity, including status reports on a weekly basis
• Provide pre-season planning timeline and year-end sponsorship summaries for all clients
• Develop and support key sponsorship relationships and embrace each sponsor relationship by understanding the business of each partner in a way that allows the organization to anticipate partners’ needs and respond in a timely fashion
• Develop and deliver account-related correspondence, including invoices, parking notices, event notices and other updates
• Utilize CRM daily for contact management, sales pipeline tracking and timely and accurate record keeping in accordance with company protocol
• Assist in scheduling comprehensive in-game presence
• Aid in the development and implementation of a plan to reach all organizational goals for sales renewals
• Assist in the execution of ancillary benefits such as pre-sales, off-season events, in-game requests and non-game day access
• Assist in developing and executing in-season promotions such as activations, hospitality and exclusive events
• Assist in developing and implementing methods to maintain established levels of attendance and utilization of suites
• Distribute customer gifts as appropriate
• Assist in the development of a department budget and manage it appropriately
• Inspect and monitor each partner/leased suite prior to and during each event for quality assurance (cleanliness/maintenance) and immediately resolve any issues, as appropriate
• Serve as liaison with Aramark, SportService and Padres Ballpark Operations team
• Maintain corporate partners’ databases, including contact name, address, special dates (i.e. birthdays, anniversaries, etc.) comments from visits, etc.
• Maintain all necessary sales and revenue reports
• Assume other duties and responsibilities as assigned by the EVP, Business Affairs and VP, Partnership Services

Your areas of knowledge and expertise that matter most:

• Excellent understanding and demonstrated success in building internal and external relationships
• Proficient computer skills including experience with MS Office products such as Word, Excel, Outlook, PowerPoint, QuickBooks, Adobe Photoshop, Illustrator, and InDesign, etc., and general knowledge of basic office equipment including copier, laser printer, telephone, and computer
• Possess strong communication skills, both written and verbal, and effectively work well with others in a collaborative, respectful manner

• Exceptional time management and organizational skills with capacity to handle high volumes of detailed work, multi-task and manage projects on strict deadlines
• Maintain professional demeanor with a high degree of discretion, integrity, and accountability
• Maintain consistent, punctual, and reliable attendance

You will be required to meet the following:

• Must be at least 18 years of age by the start of employment
• 4-year Bachelor’s Degree, or education equivalent
• Minimum of 2-5 years of experience building and managing customer/client relationships
• Fluently bilingual in English/Spanish a plus
• Able to work flexible hours including evenings, weekends, holidays and extended hours as needed
• Able to travel as needed
• Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time during games and events; able to lift and transport up to 25 pounds
• As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check

Salary and additional compensation:

Per the California pay transparency law, the base salary range for this full-time position is $70,304.00 to $71,000.00. This position is also eligible for a commission plan with a targeted potential payout of up to $50,000.00, if goals are achieved. As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, job-related skills and any other factors the San Diego Padres considers relevant to the hiring decision for this position.

In addition to the base salary, the Padres believe in providing a very competitive and generous compensation and benefits package for its employees. Benefits include, but are not limited to: Medical, Dental, Vision, 401(k) with employer match + automatic company Safe Harbor contribution, Basic Life Insurance (with option to purchase Supplemental Life Insurance), Pet Insurance, generous paid time off (PTO) and holiday program, paid employee parking, onsite barista service, employer provided game tickets to home games, onsite experiences, ballpark discounts on food and retail, work from home Fridays (during the off-season and when team is on the road), smart casual dress code and so much more! All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended at any given time.

The San Diego Padres are an Equal Opportunity Employer.