Manager, Outbound Sales

LoseTheBackPain; Dallas (TX); À distance; USD 77 000 - 87 000; Plein temps

Avantages offerts par ce poste

Remote with flexible schedule

Medical, dental, and vision insurance

401(k) with 3.5% match

Flexible PTO

Discounts on HBI products

Résumé du poste

The Healthy Back Institute is seeking a Manager, Outbound Sales to lead a remote team of Value-Added Sales reps contacting customers by phone and text to recommend products and programs. You will own the pipeline, margins, coaching, offers, and commissions while driving measurable revenue growth.

This hands-on leadership role focuses on queue coverage, performance reporting, and building a high-performing team that expands books of business and launches wholesale programs in 2027.

Qualifications

• Five or more years in outbound phone sales or business development with a documented revenue target ownership.
• D2C outbound sales experience by phone in a direct-to-consumer, direct-response, or subscription business.
• Outbound B2B sales experience with businesses such as B2B SaaS, wholesale, distribution, or retail accounts.
• Substantial hands-on experience managing and developing a sales team.
• Experience managing gross profit per call, contribution margin, refunds and chargebacks.
• Working knowledge of TCPA and telemarketing regulations.
• Experience administering sales commission plans and pay cycles.
• Strong Excel or Google Sheets skills for building scorecards and forecasts.

Responsabilités

• Own monthly sales, gross profit, and net revenue targets for the team.
• Provide a concise weekly performance and forecast view for leadership.
• Administer commission plans, payouts, and communicate results clearly.
• Lead and coach a remote outbound sales team with daily engagement and performance reporting.
• Develop and maintain the offer playbook, scripts, objection-handling guides, and reference materials.
• Manage shift structure, queue coverage, schedule adherence, and compliance across channels.
• Drive growth through outbound outreach, reactivation, and program offers while controlling refunds and chargebacks.

Connaissances

Business development

Outbound sales

People leadership

Margin management

Coaching

CRM proficiency

Compliance awareness

Formation

Bachelor's degree

Outils

HubSpot

Aircall

UltraCart

Dialer platforms

Description du poste

Dallas, United States | Posted on 09/25/2026

The Healthy Back Institute | Remote (Texas) | Full-Time, Exempt | People Leader

$77,000 to $87,000 base + variable, uncapped · Reports to the Sr. Manager, Customer Success · Outbound business development experience required

About Us

Since 2003, the Healthy Back Institute has helped millions of people reclaim their freedom from pain. We are a remote, direct-to-consumer health and wellness company built on six core values: Freedom, Love, Team, Growth, Excellence, and Courage.

Our Sales team is central to the company's growth plan. We are seeking an experienced sales leader with a business development mindset to strengthen its operating foundation, expand books of business, programs, and reactivation, and support the launch of a wholesale channel in 2027.

The Role

The Manager, Outbound Sales carries the revenue target for a fully remote team of Value-Added Sales representatives who contact existing customers by phone and text to recommend the products, programs, and packages best suited to their needs. This role owns the pipeline, margin, coaching, offer strategy, and commission plan, and is accountable for building and developing the team that delivers results.

This is a hands-on leadership position within a lean organization. The Manager engages directly with the team, the dialer, and performance reporting each day and has the authority to set schedules, shape offers, and hold the team accountable to its targets. Initial priorities are operational: queue coverage, abandon rate, and consistent production from every representative. Beyond that foundation, the role is accountable for measurable revenue growth driven by business development: reactivating customers, launching programs, and building long-term customer relationships.

What You'll Own

Revenue and Reporting

Monthly sales, gross profit, and net revenue targets for the team, managed against the company margin floor

A concise, reliable weekly performance and forecast view for leadership, sourced from UltraCart today and from HubSpot and Aircall as those platforms are adopted

Commission plan administration, including accurate and timely payouts and clear communication of results to the team

Operating Foundation

Reduce abandon rate, stabilize queue coverage, and bring every representative to a consistent, fully ramped level of production

Shift structure, coverage, and schedule adherence across outbound and inbound sales queues

Team compliance: approved claims language, do-not-call handling, required disclosures, and call recording practices

Growth

Expansion of books of business through outbound outreach, reactivation, and program offers, with guardrails that keep refund and chargeback rates within policy

A shared customer-contact standard developed with Marketing to prevent over-contact across phone, SMS, and email

Outbound program management: lead lists and segmentation, dialer campaigns, call cadences, and SMS follow-up, in partnership with Marketing and Lifecycle

Development and maintenance of the offer playbook, call scripts, objection-handling guides, and reference materials

Daily management of team KPIs, including dials, contacts, talk time, conversion, revenue per call, average order value, gross profit per call, program and subscription adoption, coupon usage, and refunds

Coaching through daily live and recorded call review, escalation and closing support, documented coaching logs, and weekly one-on-ones with every representative

A structured remote team cadence of daily huddles, Slack communication, weekly team meetings, and recognition that keeps a distributed team engaged and accountable

Recruiting, onboarding, and ramp of new representatives, including a Coordinator feeder and rehire pipeline; performance management and corrective action as needed

Requirements

What You Bring

Required

• Business development. Five or more years in outbound phone sales or business development, with a documented record of owning a revenue target and growing it through prospecting, outbound campaigns, and long-term relationship building. A proven business development track record carries more weight than a sales management title.
• D2C sales experience. Direct-to-consumer outbound sales experience by phone in a DTC, direct-response, or subscription business, with a working understanding of how conversion drives average order value, lifetime value, and margin.
• B2B sales experience. Outbound phone sales experience selling to businesses, such as B2B SaaS, wholesale, distribution, or retail accounts. This role will support the development of a wholesale channel in 2027.
• People leadership. Substantial hands-on experience directly managing and developing a team of sales representatives, including hiring, ramping, and building a feeder or rehire pipeline.
• Margin management. Experience managing to gross profit per call, contribution margin, and refund and chargeback rates, not solely top-line revenue.
• Coaching. Demonstrated ability to coach through call observation and direct feedback, sell consultatively, communicate performance expectations clearly, and develop representatives accordingly.
• Integrity. A record of leading teams that achieve targets through ethical, consultative selling, and the judgment to identify and address sales conduct that does not meet company standards.
• Systems and tools. Hands-on proficiency with dialer and telephony platforms, call recording and quality assurance tools, SMS outreach, and CRM or contact-center systems, along with strong Excel or Google Sheets skills for building scorecards and forecasts.
• Commission plans. Experience administering sales commission plans and managing pay cycles accurately.
• Compliance. Working knowledge of TCPA and telemarketing regulations, do-not-call compliance, and FTC and DSHEA guidance governing dietary supplement claims.

Preferred

• Health, wellness, or dietary supplement industry experience
• Outbound sales experience in home services, consumer packaged goods, food distribution or food service supply, or short-term rental property management
• Subscription, free trial, or continuity business model experience
• HubSpot, Aircall, or UltraCart experience
• Bachelor's degree in business or a related field

Compensation and Benefits

Base salary $77,000 to $87,000, plus an uncapped, performance-based variable incentive plan tied to team revenue and margin results. Remote with a flexible schedule and genuine work/life balance. Medical, dental, and vision insurance. 401(k) with a 3.5% match. Life and disability insurance. Flexible PTO. Discounts on HBI products.

If you have grown revenue through outbound business development, led the team behind it, and want to be paid on how much it grows, we would love to hear from you.