Manager – Order Management-1

Samsung Electronics Perú; Plano (TX); On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Tuition assistance

Paid time off

Employee Purchase Program

Job summary

Samsung Electronics America, Inc. in Plano, Texas, seeks an experienced Order Management and Fulfillment leader to own the full lifecycle for a defined portfolio of accounts.

You will ensure orders comply with policies and master agreements, manage entry through billing, resolve escalations, and drive improvements with internal teams and customers.

7+ years in order management, SAP ERP, EDI, and strong communication are required.

Qualifications

• Bachelor’s Degree in related Business Field.
• 7+ years in Order Management and Operations.
• ERP experience; SAP preferred.
• EDI experience in order processing.
• Advanced MS Office: Outlook, Excel, Word, PowerPoint.
• Experience with AI tools (Claude, Gemini).

Responsibilities

• Own end-to-end order management and fulfillment for assigned accounts.
• Ensure orders comply with Samsung policies and master purchase agreements.
• Manage order entry through billing to prevent errors affecting billing.
• Resolve order-related issues and escalations across systems and processes.
• Coordinate with internal teams and external customers to improve processes.
• Lead integrations and testing for EDI, SPACE and other interfaces.
• Keep leadership informed on daily operations and escalations.

Skills

Order management

Team leadership

ERP experience (SAP)

EDI experience

MS Office (Outlook, Excel, Word, Power

AI tools (Claude, Gemini)

Education

Bachelor’s degree in related Business Field

Tools

SAP ERP

EDI interfaces

Claude / Gemini

Job description

Position SummaryHeadquartered in Plano ,Texas., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.Role and ResponsibilitiesRole & ResponsibilitiesThis role is responsible for the complete lifecycle of Order Management and Fulfillment, for an assigned portfolio of accountsEnsure that orders are compliant with Samsung Electronics’ Policies, Programs, and Master Purchase Agreements.Ensure that orders are received and submitted into Samsung’s systems in accordance to standard Samsung processes and policies.Manage initial order entry through to the billing process to ensure no errors interrupt order flow to billing for applicable sales and return ordersResolve order related issues and escalations (systems, processes, policy, project)Communicate and coordinate with internal and external stakeholdersManage Order Management staff [Indirect and/or FTE employees]Responsible for achieving related KPIs and SLAs within assigned portfolioMaintain Price Discrepancy Resolution in relation to Order Management.Validate and process order related price adjustment claims as neededLead order-related integrations and testing for EDI, SPACE, and other interfaces as neededContinually work with internal Teams and external Customers to improve order related items including but not limited to processes, integrations, and end to end performance.Ability to explain end-to-end order fulfillment policies, processes, and systems; including other functional areas of R/R.Keep Leadership informed on daily operations, issues, escalations, etc.Other duties as assigned.Skills and QualificationsBachelor’s Degree required in related Business FieldPrior Order Management and Operations experience; minimum 7+ years in related Business FieldExperience in daily use of ERP system, SAP preferredEDI Experience in relation to Order Processing and TransactionsAdvanced Microsoft Office skills and use in Outlook, Excel, Word, and PowerPointExperience in AI tools such as Claude, Gemini preferredAbility to take Direction and Lead Team MembersAbility to Think Outside of the Box, to provide creative solutions that are still compliant with requirementsAttention to Detail and AccuracyProficient Written and Verbal SkillsCapability to Problem Solve and Think CriticallyEffective Time ManagementAbility to Efficiently Multi-Task and work well under PressureWorks well IndependentlySkills and QualificationsRegular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page.At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.Reasonable Accommodations for Qualified Individuals with Disabilities During the Application ProcessSamsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.