Manager Order Management

Advanced Drainage Systems; Hilliard (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

A leading company in stormwater management seeks a Manager, Order Management to ensure high-quality customer service and team development. This role will involve strategic planning, talent management, and leading projects aimed at improving service and efficiency. Ideal candidates have a bachelor's degree and experience in customer service leadership.

Qualifications

• Bachelor’s degree required.
• Preferred industry-related experience with strong ERP utilization.
• Experience in customer service leadership.

Responsibilities

• Develop streamlined workflows for customer service excellence.
• Manage staffing, training, and team development activities.
• Lead project management and ensure timely implementation.

Skills

Strategic planning

Data analytics

Project management

Team building

Conflict resolution

Education

Bachelor’s degree in Business or related field

Job description

At ADS, no idea is off limits, and we celebrate creativity and bold moves. For more than 50 years ADS has been manufacturing a variety of innovative and environmentally friendly alternatives to traditional materials. Headquartered in Hilliard, Ohio, we are a multi-billion dollar stormwater management company, manufacturing pipe and ancillary products. What does that mean? When it storms, we capture rain with our drain basins, convey it with pipe, store it using chambers and finally treat it with our water quality products, before safely returning water back to the environment. We handle, what we call, the entire lifecycle of a raindrop. Our products help prevent flooding, which increases quality of life for people living in large cities, suburbs, and rural towns. We also believe in creating a circular economy and are the largest plastic recycling company in North America. We use plastic shampoo and detergent bottles to create pipe, diverting over 500 million pounds of plastic from landfills every year. ADS operates a global network of over 60 manufacturing plants and 30 distribution centers.

We have amazing stories to tell, and we need your help getting our story out there. To learn more about ADS, please visit our website at www.adspipe.com.

The successful candidate must bring high level of ethical, intellectual, professional, and personal values that complement the team.

+ Strategic Mindset – anticipates future trends and implications accurately

+ Decision Quality – relies on a mixture of analysis, wisdom, experience, and judgment when making decisions

+ Customer Focus – identifies opportunities that benefit the business

+ Business Insight – keeps up with current and possible future policies, practices, and trends in the organization, function, and in the marketplace

+ Plans and Aligns – breaks down objectives into appropriate initiatives and actions

+ Optimizes Work Processes – seeks ways to improve processes, from small tweaks to complete reengineering

+ Ensures Accountability – establishes clear responsibilities and processes for monitoring work and measuring results

+ Collaborates – works cooperatively with others across the organization to achieve shared objectives

+ Develops Talent – develops others through coaching, feedback, exposure, and stretch assignments

+ Builds Effective Teams – forms teams with appropriate and diverse mix of styles, perspectives, and experience

+ Drives Vision and Purpose – talks about future possibilities in a positive way

+ Courage – faces difficult issues and supports others who do the same

Summary:

The Manager, Order Management is responsible for direct management of Customer Service Supervisors and workforce management of Customer Service Representatives. Additional responsibilities include process and quality of service improvements, implementation and execution of strategic plans and leadership of transformational projects.

Primary Job Responsibilities:

The responsibilities of this position include, but are not limited to:

+ CustomerService – partners with Sales and Operations to build customer service excellence throughout the organization; develops streamlined workflows that optimize capabilities and utilizes resources effectively; cultivates continuous improvement and problem-solving culture to correct process gaps and inefficiencies

+ Talent Management – includes staffing, training, development, and succession activities that support business demands; identifies organizational skill set gaps and assists with individual/team/department solutions; manages third party staffing performance by providing feedback and process improvements as needed

+ Performance Management – builds a high-performance culture that is engaged and motivated; completes annual performance evaluations; coaches, develops and creates performance improvement plans as needed

+ Department Management – lead and support the organization in business process standardization, creates escalation protocols to resolve customer issues; manages onboarding and training programs for effectiveness

+ Project Management – assists with developing strategic priorities; leads project team and ensures timely implementation and execution of projects; represents the Order Management department in cross-functional project teams as needed

Job Skills:

This position should possess the following skills/knowledge:

+ Strategic planning, data analytics, structured problem solving and project management

+ Team building and conflict resolution with effective written and verbal communication

+ Ability to manage multiple priorities, lead others and work cross-functionally at all levels

Educational Requirements:

+ Bachelor’s degree in Business or other related field

Preferred Experience:

+ Industry related experience with strong ERP utilization

+ Leadership role in Customer Service and/or Order Management

+ Demonstrated experience in organization transformation

ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Requisition ID: 2023-15697

External Company Name: Advanced Drainage Systems

External Company URL: http://www.ads-pipe.com/en/

Street: 4640 Trueman Blvd