Manager or Senior Manager for ERP Implementation Operational Support

Cinter Career Services, LLC; New York (NY); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Visa support

Hybrid work

Job summary

Cinter Career Services, LLC is seeking a Manager / Senior Manager - System Implementation & Operational Support in New York, NY. This hybrid role involves leading ERP projects and coordinating with US and Japan teams.

The right candidate will have 10+ years in ERP, SAP expertise, ITIL knowledge, and strong English and Japanese communication. Excellent leadership and vendor-management skills are essential for success in this role.

Qualifications

• Bachelor's degree in Computer Science or a related field.
• At least 10 years of ERP implementation or support experience.
• Strong English communication skills for customer support, management reporting, and team collaboration.
• Professional proficiency in Japanese for communication with the team in Japan.
• Experience with SAP or a similar ERP system is preferred.
• SAP Certified Application Associate or another relevant ERP certification is preferred.

Responsibilities

• Lead team in analyzing requirements and maintaining applications.
• Lead ERP system implementation and operational support initiatives.
• Manage projects across the SDLC, including planning, requirements analysis, implementation, maintenance, and troubleshooting.
• Coordinate with and manage non-Japanese vendors to ensure timely, high-quality project delivery.
• Apply ITIL principles to support stable and effective application operations.
• Support customers, report project status and issues to upper management, and collaborate with teams in the United States and Japan.

Skills

Project management

Vendor management

SDLC

ITIL

Analytical skills

Leadership

Communication

Negotiation

Team collaboration

Education

Bachelor's degree in Computer Science

Tools

SAP

Job description

Job Details

• Job Title: Manager / Senior Manager - System Implementation & Operational Support
• Client: Japanese IT Solutions Company
• Working Location: New York, NY
• Working Style: Hybrid (2 days per week in office)
• Employment Type: Full-Time
• Salary: 100-150K/ per year (DOE)
• Benefit: Comprehensive benefits package including medical, dental, vision insurance, paid time off, 401(k), and other company-sponsored benefits
• Visa Support: Yes
• Working Hours: 9:00 AM – 5:30 PM (1-hour unpaid lunch)
• Language: Business-level English and Japanese (written and verbal)

Key Responsibilities

• Lead team members in analyzing software requirements and designing, modifying, implementing, and maintaining application systems that meet user and business needs.
• Lead ERP system implementation and operational support initiatives.
• Manage projects across the software development life cycle (SDLC), including planning, requirements analysis, implementation, maintenance, and troubleshooting.
• Coordinate with and manage non-Japanese vendors to ensure timely, high-quality project delivery.
• Apply ITIL principles to support stable and effective application operations.
• Support customers, report project status and issues to upper management, and collaborate with teams in the United States and Japan.
• Provide leadership, guidance, and problem-solving support to team and project members.

The Right Candidate Will Possess

• Strong project management experience.
• Experience managing non-Japanese vendors.
• Solid understanding of the software development life cycle (SDLC).
• Solid understanding of ITIL principles and practices.
• Strong analytical skills in requirements analysis, application maintenance, and troubleshooting.
• Strong leadership, communication, critical-thinking, problem-solving, and negotiation skills.
• The ability to collaborate effectively while also working independently when needed.

Required Qualifications & Skills

• Bachelor's degree in Computer Science or a related field.
• At least 10 years of experience implementing or supporting ERP applications.
• Strong English communication skills for customer support, management reporting, and team collaboration.
• Professional proficiency in Japanese for communication with the team in Japan.
• Experience with SAP or a similar ERP system is preferred.
• SAP Certified Application Associate or another relevant ERP certification is preferred.