Manager Operations, Plan Administration

LE_ICMA-RC International City Management Association Retirement Corporation; Washington (District of Columbia); Hybrid; USD 85,000 - 127,000; Full time

Benefits offered by this job

Competitive Total Rewards package

Flexible and hybrid work schedules

Tuition reimbursement

Professional and career development

Wellness programs

Volunteerism initiatives

Job summary

MissionSquare, a financial services corporation, is hiring for a Manager of Operations, Plan Administration in Washington, DC. This role leads end-to-end contract administration, ensures accurate pricing, service commitments, and compliance across diverse internal teams, and supports onboarding and client experiences with emphasis on governance and risk management.

The position collaborates with Sales, Legal, Finance, Technology, Operations, and HR to improve contract quality, accelerate

Qualifications

• Oversee the creation, revision, routing, and maintenance of administrative service agreements, renewals, new-plan agreements, acquisitions, amendments, managed-account agreements, brokerage agreements, and other client-required documents.
• Review contractual redlines and coordinate proposed revisions with Legal, Finance, Technology, Corporate Affairs, Human Resources, Operations, and other subject-matter experts.
• Validate pricing structures, financial terms, service-level agreements, guarantees, and other client commitments meet internal requirements and can be delivered operationally.
• Coordinate reviews of insurance, cybersecurity, employment-related, and operational contract requirements.
• Support internal audits by assembling contract, SLA, sales administration, and sales representative documentation.

Responsibilities

• Oversee contract lifecycle management, renewals, and amendments.
• Manage contract workflow systems and DocuSign routing.
• Provide cross-functional liaison for sales, legal, finance, and operations teams.
• Monitor SLA performance across contracts and generate reporting.
• Lead process improvements and cross-department communication to reduce reliance on disconnected tools.

Skills

Contract lifecycle management

Contract review & risk coordination

Pricing & service commitments

Compliance & controls

Cross-functional collaboration

SLA tracking & reporting

Salesforce

DocuSign

SellNow

BidPro

Tools

Salesforce

DocuSign

SellNow

BidPro

Job description

Join a great place to work with MissionSquare, a financial services corporation with approximately $79 billion in assets under management and administration and over 600 employees. Founded in 1972, MissionSquare is dedicated to the retirement needs of public sector employees. We focus on delivering results-oriented retirement and retiree health savings plans, education, investment options, personalized guidance, and related services to public sector participants in more than 9,200 plans and nearly 2 million participant accounts. We strive to make the administration of retirement programs as easy and cost-effective as possible. We have an extraordinary talent base and invite you to consider joining MissionSquare.

$84,880.00 - $127,330.00

Reporting to the Senior Director, Relationship Manager, the Manager Operations, Plan Administration leads the end-to-end administration, review, execution, and governance of client contracts and related operations processes. The role ensures that agreements, pricing, service commitments, insurance provisions, cybersecurity requirements, and product terms are accurate, compliant, operationally feasible, and aligned with organizational standards. This position serves as a central liaison among Sales, Legal, Finance, Technology, Operations, Product, Corporate Affairs, Human Resources, Onboarding, and other business partners. This position protects revenue and reduces organizational risk by ensuring that agreements are accurate, timely, compliant, and operationally supportable. The role also improves contract quality, accelerates execution, strengthens pricing integrity, supports sales forecasting, enhances the onboarding and client experience, and provides leadership with actionable sales insights.

Essential Functions for this role include:

• Contract lifecycle management: Oversee the creation, revision, processing, routing, execution, and maintenance of administrative service agreements, renewals, new-plan agreements, acquisitions, amendments, managed-account agreements, brokerage agreements, and other client-required documents.
• Contract review and risk coordination: Review contractual redlines and coordinate proposed revisions with Legal, Finance, Technology, Corporate Affairs, Human Resources, Operations, and other subject-matter experts.
• Facilitate client attorney discussions and manage agreements requiring notarization, witnesses, or multiple signatures.
• Pricing and service commitment validation: Confirm that pricing structures, financial terms, service-level agreements, guarantees, and other client commitments satisfy internal requirements and can be delivered operationally.
• Compliance and control oversight: Coordinate reviews of insurance, cybersecurity, employment-related, and operational contract requirements.
• Support internal audits by assembling contract, SLA, sales administration, and sales representative documentation.
• Contract systems and workflow management: Administer contract-related workflows, including DocuSign routing and SellNow monitoring.
• Submit system enhancement requests, perform testing, and partner with Salesforce Technology on an integrated contract solution connecting BidPro and DocuSign.
• Cross-functional RFP/Onboarding support: Coordinate contract and operational requirements supporting new-plan onboarding, product updates, RFP documentation, service-level templates, and Administrative Service Agreement samples.
• SLA Tracking and Reporting: Track and monitor SLA performance across all contracts.
• Strategic initiatives and continuous improvement: Lead or participate in sales excellence initiatives, including SLA development, Improve workflow integration, clarify ownership, strengthen cross-department communication, and reduce reliance on disconnected tools and manual follow-up.
• Sales Final Support: Participate in Sales finals and support the sales organization in finals preparation.
• Performs other duties as assigned.

• Contract administration and negotiation support
• Pricing, SLA, and contractual-term validation
• Legal, regulatory, insurance, and cybersecurity coordination
• Salesforce, DocuSign, and contract-workflow administration
• SLA and executive reporting
• Cross-functional stakeholder management
• Process improvement and systems implementation
• Training, communication, and workflow governance
• Strong attention to detail, judgment, accountability, and follow-through

Benefits

• Competitive Total Rewards package, including base pay, incentive programs, benefits, and a 401(k) plan with matching contributions
• Flexible and hybrid work schedules to support work-life balance
• Tuition reimbursement to support continued education
• Professional and career development opportunities, including courses and certifications
• Comprehensive wellness programs promoting physical, mental, and emotional health
• Volunteerism initiatives to encourage community engagement

Equal Employment Opportunity

As a company, MissionSquare is an Equal Opportunity Employer. We strive to create an environment that reflects the value and diversity of our employees and fosters respect among them. We believe that talent from diverse backgrounds will further enhance our ability, and mission, to serve those who serve their communities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other protected classifications under any applicable law. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

MissionSquare has been partnering with public sector workers to help achieve their financial goals for over 50 years. Through personalized service and thoughtful planning, we’ve built lasting relationships with millions of Americans, adapting to their evolving needs. Today, we are broadening our set of capabilities to deliver not just workplace retirement plans, but comprehensive wealth management services as well. This expansion will help individuals and families achieve their full range of financial goals and enables employers to support the overall financial wellness of their workforce. We are excited to continue providing outstanding service, effortless technology, and quality investments. We’re big enough to deliver on diverse financial needs, yet small enough to provide exceptional care and connection. We’re committed to excellence in every aspect of our service to participants, plan sponsors, and consultants. Together with our clients, we’ve been honored by numerous organizations for our work, including our digital solutions, marketing and communications campaigns, retirement plan designs and administration, community initiatives, and commitment to being a top workplace.

At MissionSquare, we believe people work best when they feel connected to the work they do. We’re driven by our mission to help all individuals build retirement security, and our culture reflects our commitment to service and to fostering a sense of community in our workplace that values and respects diverse perspectives and innovative thinking.