Manager, Operations (Mentor Programs)

NYC School Construction Authority; New York (NY); On-site; USD 91,000 - 130,000; Full time

Job summary

NYC School Construction Authority is seeking a Manager of Operations (Mentor Programs) to oversee MWLBE utilization reviews, ensure compliance with regulations and SCA guidelines, and support program development across mentoring initiatives.

The role involves coordinating daily operations, reporting to senior leadership, and leading policy updates to improve supplier diversity and contractor performance within the Industry Outreach and MWLBE Unit.

Qualifications

• Minimum qualifications: Baccalaureate degree and six years of full-time experience in project management, design, construction, operations, administration or related field; four years must be supervisory or management capacity.
• Preferred qualifications: Baccalaureate degree plus six years of full-time diverse experience in monitoring performance and compliance by contractors with labor laws and/or promoting economic development for MWLBE programs; three years in supervisory capacity.

Responsibilities

• Lead in management of people, processes, and projects to support division success.
• Participate in day-to-day operations to resolve managerial, operational, and administrative problems.
• Create and generate reports for senior management to address operational issues and inform policy.
• Develop and update policies and procedures for responsible areas, integrating best-in-class insights.
• Serve as liaison for multiple Departments, Divisions, and Units within the SCA.
• Plan, assign, monitor, review, and evaluate staff work and recruitment decisions.
• Perform related duties as assigned.
• Assist in development and implementation of policies for MWLBE programs in procurement.
• Develop metrics to measure Mentor and Graduate Mentor programs and improve them.
• Coordinate and supervise training for Mentor firms and evaluate contractor performance.

Education

Baccalaureate degree

Job description

Job Description Summary

Build your career while building NYC schools! The Manager of Operations (Mentor Programs) reports to the Senior Director of Industry Outreach & MWLBE Unit (IOMU) and is responsible for conducting comprehensive MWLBE utilization reviews to ensure that contractors and consultants comply with applicable MWLBE regulations, SCA guidelines, and contractual requirements. The role supports the oversight, assessment, and development of systems to identify risks and deficiencies and evaluate the effectiveness of SCA’s MWLBE programs and initiatives. Additionally, the Manager of Operations (Mentor Program) is responsible for coordinating and developing processes and procedures that govern the day-to-day operations of the Industry Outreach and MWLBE Diversity Programs, including the Mentor and Graduate Mentor Programs.

Job Description Responsibilities

• Play a lead role in the management of people and/or processes and/or projects, contributing to the overall success of the division.
• Participate in day-to-day operations to resolve special managerial, operational, and administrative problems pertaining to policy and practice.
• Create and generate reports for use on a day-to-day basis, for use by senior management to address special operational issues, and for the use of senior management and others in the formulation of policy.
• Participate in the development and/or updating of policies and procedures for their area of responsibility, integrating best in class insights.
• Serve as liaison for a variety of Departments, Divisions, and Units at the SCA.
• Plans, assigns, monitors, reviews and evaluates the work performed by assigned staff and makes recommendation regarding recruitment, hiring, promotion, reassignment and discipline.
• Perform related duties as assigned.

Division Specific Tasks Industry Outreach & MWLBE

• Assists in the development, recommendation, and implementation of policies, procedures and participation goals for the SCA’s MWLBE programs relating to the procurement of contracts for goods, services, materials, professional services, and construction projects.
• Develops metrics for measuring the effectiveness of the Mentor and Graduate Mentor Program and strategies to improve the program.
• Participate in the creation and processing of Mentor and Graduate Mentor bid lists.
• Develop, coordinate and supervise training for Mentor and Graduate Mentor firms.
• Review monthly evaluations completed on Mentor and Graduate Mentors and determine the technical assistance to be provided when an evaluation is below an acceptable level.
• Develops and implements strategic planning goals; ensures continuous review and improvement of the Supplier Diversity Program plans and operations regarding enterprise utilization.
• Provide technical assistance to firms in the Mentor and Graduate Mentor program to assist the business growth.
• Assist Project Officers where necessary to Mentor firms and complete projects.
• Participate and lead in the development of request for proposal, response to audit reports and development of any other reports necessary for the Industry Outreach and MWLBE Unit.
• Represent IOMU as a member of RFP selection committee.
• Represents the Authority at MWLBE networking and development related events; including set-up and logistics.
• Performs other related tasks and duties as assigned or required.

Minimum Qualifications

Baccalaureate degree. Six years of full time experience in project management, design, construction, operations, administration or a related field; four years must have been in a supervisory or management capacity; or a satisfactory combination of education and experience.

Preferred Qualifications

Baccalaureate degree plus six years of full time diverse experience in monitoring performance and compliance by contractors with labor laws and/or negotiating instruction contracts providing labor services and for promoting economic development for the inclusion of minority, women and local business enterprises; three years must have been in a supervisory or managerial capacity; or a satisfactory combination of education and experience.

Civil Service Classification

• Competitive Salary Range: $91,193-$130,000
• Position Posted Until 11/06/2026
• Education Baccalaureate
• Certifications (if required)
• Work Experience Six years of full time experience in project management, design, construction, operations, administration, architectural, or mechanical/plumbing estimation or a related field; four years must have been in a supervisory (supervision of subordinate employees) or management (manage a function, unit, or process) capacity; or a satisfactory combination of education and experience.

Equal Employment Opportunity

It is the policy of the New York City School Construction Authority (NYCSCA) to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizen status, physical or mental disability, race religion, creed, gender, sex, sexual orientation, gender identify and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, the NYCSCA will provide reasonable accommodations for qualified individuals with disabilities. The New York City School Construction Authority participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees

About the Employer

The School Construction Authority's (SCA) mission is to design and construct safe, attractive and environmentally sound public schools for children throughout the many communities of New York City. We are dedicated to building and modernizing schools in a responsible, cost-effective manner while achieving the highest standards of excellence in safety, quality and integrity.