Manager, Operations - Fanatics Events

Fanatics; New York (NY); On-site; USD 107,000 - 133,000; Full time

Benefits offered by this job

Health benefits

Leadership role in events portfolio

Career growth opportunities

Access to exclusive sporting events

Job summary

Fanatics is seeking an Operations Manager, Signage & Partner Experience to own signage across Fanatics Fest, WWE World and flagship events. You will coordinate design, production, and onsite placement while partnering with Fulfillment and Exhibitor Success teams.

Travel and onsite presence are required for load-in, show days, and load-out. The role requires 5–8+ years in event operations, strong vendor management, and excellent communication.

Qualifications

• 5–8+ years of experience in event operations, production, sponsorship fulfillment, or exhibitor services.
• Experience managing signage or print production vendors from ordering through onsite install.
• Strong Airtable or similar systems proficiency for tracking deliverables across teams.

Responsibilities

• Signage Management: own end-to-end signage program across events, coordinating design with marketing, ordering, production, onsite placement.
• Meeting Room Management: schedule and set up meeting spaces, ensure AV/furniture requirements, coordinate for internal, partner, and talent use.
• Partner & Fulfillment Coordination: translate sponsorship packages into work orders and onsite plans; ensure timely delivery.
• Exhibitor Customer Success: support exhibitor needs from contracting to onsite execution; resolve issues in real time.
• Cross-Functional Collaboration & Process Improvement: connect Operations, Fulfillment, Marketing, and Exhibitor Success; document trackers.

Skills

Event operations

Vendor management

Project coordination

Stakeholder management

Airtable

Education

Bachelor's degree in relevant field

Tools

Airtable

MS Office

Job description

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About Fanatics Events

Fanatics is a global leader in licensed sports merchandise, collectibles, and fan experiences. Our newest platform, Fanatics Events, creates large-scale consumer festivals and live experiences that bring fans, athletes, and partners together.

Our Flagship Productions Include

• Fanatics Fest – A first-of-its-kind multi-day fan festival hosted at the world-class Javits Center, combining sports, collectibles, athlete appearances, and immersive activations.
• WWE World – A multi-day consumer event produced in partnership with WWE, bringing fans closer to superstars, storylines, and experiences during major tentpole weekends.

The Role

The Operations Manager, Signage & Partner Experience owns the signage program and meeting room operations across Fanatics Fest, WWE World, and other flagship Fanatics Events productions, and serves as the key operational partner to the Fulfillment and Exhibitor Customer Success teams. This person ensures sponsor and partner deliverables are executed accurately and on time, and that exhibitors and internal teams have what they need to succeed onsite. The ideal candidate is highly organized, detail obsessed, and energized by juggling multiple workstreams at once. This role requires travel and onsite presence for load-in, show days, and load-out, including nights and weekends as needed.

What You'll Do

Signage Management

• Own the end-to-end signage program across all events, including design coordination with marketing, ordering, production tracking, and onsite placement.
• Maintain signage inventory, specs, and placement maps; manage relationships with print and install vendors.

Meeting Room Management

• Manage all meeting room space across the event footprint, including scheduling, AV/furniture setup requirements, and day-of coordination for internal, partner, and talent use.

Partner & Fulfillment Coordination

• Partner with the Fulfillment team to translate sold sponsorship packages and partner requirements into actionable work orders and onsite execution plans.
• Serve as the operational point of contact ensuring partner deliverables are fulfilled accurately and on time.

Exhibitor Customer Success

• Partner with the Exhibitor Customer Success team to support exhibitor needs from contracting through onsite execution.
• Help resolve exhibitor issues in real time, ensuring a high-quality onsite experience.

Cross-Functional Collaboration & Process Improvement

• Act as the connective tissue between Operations, Fulfillment, Marketing, and Exhibitor Customer Success, flagging gaps and proposing process improvements.
• Maintain detailed trackers and documentation for signage, meeting rooms, and partner deliverables.

What We're Looking For

• 5–8+ years of experience in event operations, production, sponsorship fulfillment, or exhibitor services, ideally with large-scale festivals or tradeshows.
• Experience managing signage or print production vendors, from ordering through onsite install.
• Strong Airtable or similar systems proficiency for tracking deliverables across teams.
• Highly detail oriented with strong organizational and multitasking skills.
• Comfortable managing multiple concurrent workstreams and stakeholders under tight deadlines.
• Willingness to travel and work onsite for multi-day event builds, including nights and weekends.
• Excellent verbal and written communication skills.
• A genuine passion for sports and live events.

What We Offer

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• A leadership role shaping the most ambitious consumer events in sports & entertainment.
• Opportunities for career growth as the Fanatics Events portfolio expands.
• Access to exclusive sporting events and experiences.

The salary range represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/.

Salary Range

$107,000 - $133,000 USD