Manager - Operations - Airport

Avis Budget Group; Orlando (FL); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in the mobility sector is seeking a dynamic Airport Manager to oversee operations at its Orlando location. In this pivotal role, you will ensure smooth and profitable operations while leading a dedicated team. Your responsibilities will include managing customer service activities at the rental counter, resolving customer complaints, and implementing staffing schedules. This role offers an exciting opportunity to influence the future of mobility with a company that values innovation and customer focus. If you're ready to take on challenges in a fast-paced environment and make a real impact, this position is perfect for you.

Benefits

Medical, Dental, Vision, Life, and Disability insurance

Voluntary benefits like auto, home, and pet insurance

Tax-free transportation or parking benefits

401(k) plan with company match

Training to enhance skills and knowledge

Employee discounts on Avis/Budget cars

Employee Assistance Program services

Community involvement opportunities

Qualifications

• Bachelor’s Degree or equivalent required.
• At least 1 year of leadership and management experience.
• Experience in car/truck rental preferred.

Responsibilities

• Manage all airport activities related to customer service at the rental counter.
• Plan and implement staffing schedules based on business needs.
• Handle and resolve customer complaints promptly.

Skills

Leadership and Management

Customer Service

Problem-Solving

Analytical Skills

Communication Skills

Organizational Skills

Decision-Making

Time Management

Education

Bachelor's Degree

Tools

MS Office

BART

O2

Job description

Join to apply for the Manager - Operations - Airport role at Avis Budget Group

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Join to apply for the Manager - Operations - Airport role at Avis Budget Group

Here at Avis Budget Group, we are more than just rentals—over 70 years of experience and 11,000 locations in 180 countries have shaped our expertise. We are innovating the mobility industry with customer-focused solutions. Our brands—Avis, Budget, Budget Truck, and Zipcar—connect people to more options, convenience, and time on the road. We also connect our employees to opportunities, benefits, support, collaboration, and the power to influence the future. Sound like your speed? Join our team.

As an Airport Manager, you will oversee all activities at our airport location, ensuring smooth, profitable operations with satisfied customers and staff.

What You'll Do

• Manage all airport activities related to customer service at the rental counter, vehicle rentals, selling additional products, and preparing vehicles for the next rental.
• Plan and implement staffing schedules based on business needs, overseeing both exempt and non-exempt personnel.
• Oversee customer shuttling between rental counters, vehicles, and airline terminals.
• Handle and resolve customer complaints promptly.
• Provide statistical data related to transactions and revenue.
• Assist in preparing the annual budget.
• Monitor gasoline pricing charges.
• Implement HR policies.

What We're Looking For

• Bachelor’s Degree or equivalent required.
• At least 1 year of leadership and management experience.
• Experience in car/truck rental preferred, along with human resources, training, customer service, and operations experience.
• Working knowledge of P&L management.
• Strong decision-making skills and independent judgment.
• Excellent analytical, math, management, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation.
• Problem-solving skills and results-driven attitude.
• Proficiency in MS Office, BART, and O2.
• Willingness to travel.

Perks You'll Get

• Medical, Dental, Vision, Life, and Disability insurance.
• Voluntary benefits like auto, home, pet insurance, legal assistance, identity theft protection, FSA, and additional life coverages.
• Tax-free transportation or parking benefits.
• 401(k) plan with company match.
• Training to enhance skills and knowledge.
• Employee discounts on Avis/Budget cars.
• Employee Assistance Program services.
• Community involvement opportunities.

The Fine Print

Avis Budget Group is an equal opportunity employer—M/F/Veterans/Disabled. This advertisement does not guarantee employment; responsibilities may change based on business needs. Positions may be with any affiliate of Avis Budget Group.

Location: Orlando, Florida, United States of America