Manager - Operations (3rd Shift)

Wesco; Alsip (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

Wesco seeks a Manager - Operations to lead a diverse team in a warehouse-centered, customer-focused environment. You will oversee on-time order fulfillment, shipping, receiving, inventory, and KPI performance while ensuring safety and inclusivity. Collaboration with Sales and support departments is essential for meeting market demands.

You will coach hires, manage performance, and drive LEAN initiatives across facilities, including potential union environments. Travel up to 25% may be required.

Qualifications

• High School diploma or equivalent required.
• Bachelor's degree preferred.
• 5+ years operations experience in distribution/warehouse settings.
• Experience leading a team of individual contributors or support staff.
• Proficiency with Microsoft Office (Excel, Word, Teams, PowerPoint).

Responsibilities

• Oversee on-time order fulfillment, shipping, receiving and inventory.
• Manage a location with warehouse systems and value-added services.
• Maintain a safe, inclusive workplace and coach/train staff.
• Ensure compliance with policies, audits, and controls.
• Manage P&L to plan and drive cost efficiencies with LEAN methods.
• Coordinate with Sales and other departments to align market strategy.
• Monitor KPIs to sustain and improve service quality.
• Travel 0–25% as needed.
• Ensure preventive maintenance of facilities and equipment.

Skills

Operations experience

Team management

MS Office

Communication

Travel

Education

High School diploma

Bachelor's degree

Job description

As the Manager - Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You will provide exceptional customer service through order fulfilment and problem resolution. You will oversee key performance indicators (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment.

Hours:

Typical shift from 9 PM to 5:30 AM. Flexibility is required, as shift times may vary based on operational and team needs.

Responsibilities:

• Manages all aspects of the location to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as it relates to Operations), inventory and quality management systems.
• Management responsibility of a location that could include multiple warehouse management systems and/or multifaceted customer value added services.
• Maintains a safe, secure and inclusive workplace.
• Manages, coaches, mentors, hires and trains employees. This also includes performance management.
• Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000).
• Manages expense-based profit and loss statement (P&L) to plan.
• Drives efficiencies within the facility using LEAN methodologies.
• Maintains facility tour-ready standards.
• Ensures preventative maintenance of the facility and all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).
• Matches facility capacities to customer/sales professionals' expectations. Works with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations.
• Works with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.
• Actively engaged in developing annual budgets for the facility.

Qualifications:

• High School Degree or Equivalent required; Bachelor's Degree preferred
• 5+ years' operations experience, specifically in distribution center facilities preferred
• Experience managing a group or team of individual contributors and/or indirectly supervises support staff
• Knowledge of Microsoft applications (e.g. Excel, Word, Teams, Power Point)
• Ability to effectively communicate in both group and individual settings
• Capable of handling multiple priorities with a high sense of urgency
• Ability to travel 0-25% of the time

Working Environment:

Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.