Manager - Operations

Wesco; Monroe (NC); On-site; USD 85,000 - 120,000; Full time

Job summary

Wesco in Monroe, NC seeks a Manager - Operations to lead a diverse team in a customer-centered environment, overseeing order fulfillment, shipping, and KPI-driven service quality.

You will manage a location with potential multiple systems, maintain safety and inclusivity, and drive LEAN improvements while coordinating with Sales, Finance and HR to meet budget and performance targets.

Qualifications

• High School Degree or Equivalent required; Bachelor's Degree preferred
• 5+ years' operations experience, specifically in distribution center facilities preferred
• Experience managing a group or team of individual contributors and/or indirectly supervises support staff
• Knowledge of Microsoft applications (e.g. Excel, Word, Teams, Power Point)
• Ability to effectively communicate in both group and individual settings
• Capable of handling multiple priorities with a high sense of urgency
• Ability to travel 0-25% of the time

Responsibilities

• Manages all aspects of the location to include on-time order fulfillment and shipping.
• Oversee inventory and quality management systems and manage working capital.
• Lead multiple warehouse systems and value-added services.
• Maintain a safe, secure, and inclusive workplace.
• Coaches, hires and trains employees; performs performance management.
• Ensure compliance with policies, procedures, and audit standards.
• Manage location P&L and drive LEAN efficiencies.
• Ensure preventative maintenance of facility and equipment.
• Align capacity with market expectations; collaborate with sales and leadership.
• Coordinate with Accounts Payable/Receivable, HR and Finance.
• Develop annual facility budgets.

Skills

Ops mgmt

Team lead

Customer service

Lean

P&L

ISO 9000

Communication

Multi-tasking

Education

High School Diploma or Equivalent

Bachelor's Degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

PowerPoint

Job description

As the Manager - Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You will provide exceptional customer service through order fulfilment and problem resolution. You will oversee key performance indicators (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment.

Responsibilities:

• Manages all aspects of the location to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as it relates to Operations), inventory and quality management systems.
• Management responsibility of a location that could include multiple warehouse management systems and/or multifaceted customer value added services.
• Maintains a safe, secure and inclusive workplace.
• Manages, coaches, mentors, hires and trains employees. This also includes performance management.
• Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000).
• Manages expense-based profit and loss statement (P&L) to plan.
• Drives efficiencies within the facility using LEAN methodologies.
• Maintains facility tour-ready standards.
• Ensures preventative maintenance of the facility and all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).
• Matches facility capacities to customer/sales professionals' expectations. Works with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations.
• Works with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.
• Actively engaged in developing annual budgets for the facility.

Qualifications:

• High School Degree or Equivalent required; Bachelor's Degree preferred
• 5+ years' operations experience, specifically in distribution center facilities preferred
• Experience managing a group or team of individual contributors and/or indirectly supervises support staff
• Knowledge of Microsoft applications (e.g. Excel, Word, Teams, Power Point)
• Ability to effectively communicate in both group and individual settings
• Capable of handling multiple priorities with a high sense of urgency
• Ability to travel 0-25% of the time

Working Environment:

• Work is generally performed in a warehouse environment.
• The noise level is moderately quiet.
• Generally well ventilated and well lighted.
• Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing.
• Operates heavy equipment.
• Strict safety regulations may be required.