Manager, Operations (3584)

US Heart & Vascular; Sugar Land, Houston (TX, TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Comprehensive benefits package

Monday-Friday schedule

CME allowance

Job summary

US Heart & Vascular in Sugar Land, TX, seeks an Operations Manager to oversee clinic operations under the Regional President. You will optimize business processes, support billing and collections, and ensure compliance with company policies.

The role requires a bachelor’s degree in health/business administration and at least 10 years of supervisory experience in physician practice management. Occasional travel is expected to clinics and flexibility with a day schedule.

Qualifications

• Bachelor’s degree in health or business administration, or a closely related field.
• At least 10 years of supervisory/management experience in a physician practice management environment.
• Experience with electronic practice management (EPM) systems.

Responsibilities

• Acts as a liaison between clinic managers/staff and Home Office to ensure smooth billing and collections.
• Coordinates with senior management to resolve organizational problems, including EPM troubleshooting and marketing.
• Communicates effectively with physicians, clinic managers, department directors and the executive team to improve quality, efficiency and ongoing improvement.
• Consults with peers and advises on problems affecting billing and operations at the clinic level.
• Initiates corrective action plans in response to unfavorable results and trends.
• Identifies training needs and implements delivery and follow-up of training.
• Develops and implements performance goals to achieve company/clinic objectives.
• Monitors cash collections and accounts receivable for each clinic.
• Ensures effective point-of-service processes to maximize revenue at the time of service.
• Supports office managers on staff productivity, FTE management, overtime minimization, and financial performance.
• Regularly travels to clinics to provide leadership and maintain positive relations with physicians.

Skills

Leadership

Operations management

Budgeting

Communication

Education

Bachelor’s degree in health/business administration or closely related field

Tools

EPM system

Job description

Job Details: Job Location: HCVA - Sugar Land - Sugar Land, TX, Position Type: Full Time, Education Level: Bachelors Degree, Salary Range: Undisclosed, Travel Percentage: Up to 25%, Job Shift: Day, Job Category: Other Positions, US Heart and Vascular is needing an Operations Manager to join our team at Houston Cardiovascular Associates in Sugar Land, TX.

Position Summary

Under the direction of the Regional President, develops, administers, directs and coordinates the focus of business operations and effective business processes for each clinic. Provides direction and ongoing support of the Company’s policies and procedures.

Responsibilities & Duties:

• Acts as a liaison between clinic managers / staff and Home Office to ensure smooth and effective billing / collections and works to resolve issues.
• Coordinates with senior management to ensure organizational problems are resolved to include, but not limited to, EPM (electronic practice management) troubleshooting, marketing, etc.
• Works to communicate effectively with physicians, clinic managers, department directors and the executive team to provide continuous focus on quality, efficiency and ongoing improvement by identifying opportunities to develop and implement Best Practice procedures within the Company.
• Consults with peers and advises on problems affecting billing and collections as they relate to clinic operations.
• With directions from the Regional President or manager, initiates appropriate, timely, corrective action plans in response to unfavorable results and trends.
• Identifies training needs, implements processes for delivery and follow-up of same.
• Works with clinic managers / staff to develop and implement performance goals to achieve company / clinic objectives.
• Monitors and continually works to improve cash collections and accounts receivable for each clinic working in conjunction with corporate business office.
• Ensures that effective point-of-service processes are in place, which are capturing maximum dollars at the time of service.
• Supports office managers on accountability for staff productivity, FTE management, minimization of overtime, and overall financial performance of each clinic.
• Analyzes systems and procedures and recommends changes to improve workflow and efficiency.
• Manages and oversees staff assigned to them, including, but not limited to: payroll, time off, coaching, counseling, mentoring and termination.
• Facilitates communications between clinics and appropriate corporate representatives.
• Assists in the coordination of on-boarding new clinics, implementation of policies and procedures, transition of new affiliates, employees, vendors, etc.
• Regularly travels to clinics to provide leadership and direction for clinic management and ensure positive relations between clinics and physicians.
• Maintains a safe workplace by following established safety protocols, reporting hazards, and participating in required safety training.
• When position requires travel to/from other locations, ensures vehicles are operated and maintained in compliance with all safety, regulatory, and company requirements.
• Fosters a team-oriented environment by encouraging cooperation, providing support, and resolving conflicts constructively.
• Demonstrates integrity, professionalism, and respect in all interactions.
• Follows processes and policies for the organization.
• Performs other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in health/business administration or closely related field.
• Ten (10) years supervisory / management experience in a physician practice management environment.
• Experience working within an electronic practice management (EPM) environment to troubleshoot and resolve issues at the clinic level to quickly establish business relationships, and subsequently build and maintain such, based on trust and respect with peers, staff and physicians.
• If the individual in the role will drive for work purposes, a current valid state driver’s license and required minimum auto insurance coverage.

Preferred Qualifications

• Multi-site management experience: specialty practice and/or cardiology.
• Experience working in Private Equity backed environment.
• Master’s degree in health/business administration.

Why Choose Us?

• Comprehensive benefits package
• Monday-Friday schedule
• CME allowance

About the Houston TX Area:

Houston is a diverse city with a booming job market in energy, healthcare, and tech. It has no state income tax, an affordable cost of living, and world-class dining and entertainment. Green spaces, museums, and pro sports teams add to its appeal. Whether for career growth or culture, Houston has it all.