Manager - Operations

ONEOK Services Company LLC; Tulsa (OK); On-site; USD 138,000 - 206,000; Full time

Job summary

ONEOK is seeking an experienced Manager of Operations for Refined Products & Crude, based at the West Tulsa terminal. The role oversees refined products and crude assets across OK, KS, MO and AR while ensuring safe, compliant day-to-day operations and budget adherence.

Strong leadership and cross-functional collaboration are essential. Responsibilities include incident response, asset optimization, and developing front-line leaders to maintain safety and reliability across diverse facilities.

Qualifications

• Strong oral and written communication in English.
• Clear communication with supervisors, coworkers, and customers.
• Ability to work in stressful and changing environmental conditions.
• Proven ability to manage time and prioritize tasks.

Responsibilities

• Management: ensure safety of all team members, compliance with laws and regulations, manage annual expense budget, oversee asset optimization.
• Team Leadership: develop front-line leaders, set expectations, drive a positive culture.
• Cross-Functional Leadership: collaborate with Commercial, EH&S, Asset Integrity, IT and external customers.
• Reducing Human Errors: engage in standards/procedures, reduce injuries and incidents, improve discipline.
• Incident Response: lead responses to emergent issues including incidents and emergencies.

Skills

Communication

English proficiency

Stress tolerance

Time management

Stakeholder communication

Education

Bachelor's Degree

Job description

#WeAreONEOK – Fortune 500 company. 100+ years in business. Leading midstream service provider. Safety first. Sustainable operations. Environmentally responsible. Employee focused.

JOB SUMMARY Manager of Operations (Refined Products & Crude) - based at the West Tulsa terminal. This position is responsible for refined products and crude assets in Tulsa, Drumright, Cushing and Barnsdall, OK; southeast Kansas; Carthage, Mt Vernon and Springfield, MO; and Rogers, AR.

Job Profile Summary Proactively manage our business in a safe and compliant manner to prevent incidents, and respond appropriately to those that do occur, in order to minimize the negative impacts on our team members, protect the communities in which we work, meet customer expectations, and preserve our reputation. Plan, organize and manage day-to-day operating activities for assets (e.g., terminals, stations, delivery/receipt locations) within an assigned area. Oversee and manage area leadership team. Manages one or more department/region/functional area(s) with assignments received in overall organizational objectives and goals. Determines the most effective use of resources to meet stated organizational objectives while managing overall departmental budget. Delegates assignments to subordinate supervisors and/or high-level individual contributors while providing overall guidance and consultation to the workgroup (s) in order to meet objectives. Responsible for the projects assigned to the department/functional area. Directly participates in establishing and administering many centralized functional projects and provides strategic vision for the area of responsibility. Erroneous judgments/recommendations/decisions or failure to achieve results will result in major delays and modifications to projects and/or operations.

Essential Functions and Responsibilities

Management: For assigned area of responsibility, ensure the safety of all team members, compliance with all federal and state laws and regulations (e.g., PHMSA, EPA, OSHA, USCG, TRRC, TCEQ, etc.) Maintenance of assets Compliance with the company’s Safety Management System (OMS) Administration of the annual expense budget, Submittal of Authorization for Funding for capital funding requirements Identify/implement initiatives to ensure asset optimization, without foregoing the safe and efficient operation of our assets.

Team Leadership

Intentional focus on communication with direct reports to ensure understanding of expectations (to include the “why”) Continuous development of each direct report (especially front-line leaders) Identifying and implementing system-wide solutions. Supports, counsels, and disciplines employees as appropriate. Drives a positive company culture and ensures area leaders are held accountable for the same. Ensures we hire people who not only meet the technical qualifications for the position, but also exhibit the cultural behaviors and attitudes we expect of our team members.

Cross-Functional Leadership

A collaborator that builds and maintains relationships with internal team members in other functional areas (Commercial, EH&S, Asset Integrity, E&C, Scheduling, Contracts, IT, Accounting, and external customers (as applicable)). Proactively engages with stakeholders to provide a consistently high level of service to customers. Collaborates on the development and implementation of growth projects with a focus on maximizing the rate of return, without forgoing safety and/or compliance.

Reducing Human Errors

Active engagement in overall area performance, a stakeholder in standards/procedure development, and an advocate for initiatives focused on reducing human errors (injuries, PVIs, product contaminations, failure to follow procedures, etc.) and improving overall company performance/operational discipline.

Incident Response

Provides leadership and direction in responding to emergent issues associated with the operation of assets, including a major pipeline release event, a major facility incident (release, fire, impacts of a significant weather event, etc.), material personnel issues, staffing issues, compliance issues, etc., with the ability to recognize and immediately elevate those incidents which could have a material impact to our unit price and/or company reputation and/or our “license” to operate. Responsibilities may include Department of Transportation (DOT) covered functions, including operations, maintenance, or emergency response on a pipeline. Job duties also require the employee to be alert and respond immediately to dangerous or hazardous conditions, and where impaired performance, or failure to follow safety precautions, could result in serious injury or property damage.

Education

Bachelor's Degree preferred

Work Experience

10 or more years related work experience preferred

Knowledge, Skills and Abilities

• Ability to: communicate effectively orally and in writing in English
• Ability to: communicate effectively with supervisors, co-workers, internal and external customers
• Ability to: work in stressful and changing environmental conditions (conditions as noted above)
• Ability to: work under time pressure, tight deadlines, and interruptions
• Ability to: use a personal computer with the Windows® operating system to complete timesheets, send and receive e‑mail, and access information posted on the Company’s intranet
• Ability to: follow instructions or standard procedures

Licenses and Certifications

None required

Strength Factor Rating - Physical Demands/Requirements

• Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Standing: Remaining on one's feet in an upright position at a work station without moving about (Occasionally)
• Walking: Moving about on foot (Frequently)
• Sitting: Remaining in a seated position (Constantly)
• Lifting: Raising or lowering an object from one level to another (includes upward pulling) (Occasionally)
• Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder (Occasionally)
• Pushing: Exerting force upon an object so that the object moves away from the force (Occasionally)
• Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking) (Occasionally)
• Climbing: Ladders, Stairs (Occasionally)
• Balancing: Maintaining body equilibrium to prevent falling (Occasionally)
• Stooping: Bending the body downward and forward by bending the spine at the waist (Occasionally)
• Kneeling: Bending the legs at the knees to come to rest on the knee or knees (Occasionally)
• Crouching: Bending the body downward and forward by bending the legs and spine (Occasionally)
• Crawling: Moving about on the hands and arms in any direction (Occasionally)
• Reaching: Extending hands and arms in any direction (Constantly)
• Handling: Seizing, holding, grasping, turning or otherwise working with the hand or hands (Manual Dexterity) (Constantly)
• Fingering: Picking, pinching or otherwise working with the fingers primarily (Finger Dexterity) (Constantly)
• Feeling: Perceiving such attributes of objects/materials as size, shape, temperature, texture, movement or pulsation by receptors in the skin, particularly those of the finger tips (Constantly)
• Talking: Expressing or exchanging ideas/information by means of the spoken word (Frequently)
• Hearing: Perceiving the nature of sound by the ear (Frequently)
• Tasting/Smelling: (Occasionally)
• Near Vision: Clarity of vision at 20 inches or less (Constantly)
• Far Vision: Clarity of vision at 20 feet for more (Frequently)
• Depth Perception: Three-dimensional vision; ability to judge distances and spatial relationships so as to see objects where and as they actually are (Frequently)
• Vision: Color - The ability to identify and distinguish colors (Constantly)

Working Conditions/Environment

Employee is subject to inside environmental conditions Well lighted, climate controlled areas (Constantly) Frequent repetitive motion (Constantly) CRT (Computer Monitor(s)) (Constantly) Travel Travel to other locations required Driving Based on assigned tasks, employee may be assigned a company vehicle requiring the applicable driver's license

Equal Opportunity

ONEOK is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, sex, pregnancy, sexual orientation, age, religion, creed, national origin, gender identity, disability, military/veteran status, genetic information or any other categories protected by applicable law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of ONEOK. ONEOK is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation email [e-mail] or call 1-855-663-6547.

Salary

Expected Salary Range $138,000.00 - $206,000.00

About ONEOK

At ONEOK (NYSE: OKE), we deliver energy products and services vital to an advancing world. We are a leading midstream operator that provides gathering, processing, fractionation, transportation, storage and marine export services. Through our approximately 60,000-mile pipeline network, we transport the natural gas, natural gas liquids (NGLs), refined products and crude oil that help meet domestic and international energy demand, contribute to energy security and provide safe, reliable and responsible energy solutions needed today and into the future. As one of the largest integrated energy infrastructure companies in North America, ONEOK is delivering energy that makes a difference in the lives of people in the U.S. and around the world.