Manager - Operations

CSS; Greenville (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

CSS is seeking a Manager – Operations in the United States to lead a diverse team including Operations Associates and Drivers. You will ensure on-time order fulfillment, efficient shipping and receiving, and strong KPI performance while maintaining safety and compliance.

You will partner with Sales and other departments to align facility activities with market strategy and budgets, driving lean improvements and staff development in a warehouse environment.

Qualifications

• High School Degree or Equivalent; Bachelor’s Degree preferred.
• 5+ years’ operations experience in distribution center facilities.
• Experience managing a group or team of individual contributors.
• Proficiency with Microsoft applications (Excel, Word, Teams, PowerPoint).
• Strong communication and ability to manage multiple priorities.
• Willingness to travel up to 25%.

Responsibilities

• Manages all aspects of the location including order fulfillment, shipping, receiving, inventory, and quality systems.
• Oversees multiple warehouse systems and value-added services as needed.
• Maintains a safe, secure, and inclusive workplace.
• Hires, coaches, mentors, and manages performance of employees.
• Ensures compliance with policies, procedures, and audit standards such as ISO 9000.
• Manages P&L to plan and drives lean efficiencies.
• Maintains facility readiness and preventative maintenance of equipment.
• Collaborates with Sales and other support departments to align with market strategy.

Skills

Leadership

Communication

LEAN

Budgeting

KPIs

Team Management

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

As the Manager – Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. You will provide exceptional customer service through order fulfilment and problem resolution.You will oversee key performance indicators (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment.

Responsibilities

• Manages all aspects of the location to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as it relates to Operations), inventory and quality management systems.
• Management responsibility of a location that could include multiple warehouse management systems and/or multifaceted customer value added services.
• Maintains a safe, secure and inclusive workplace.
• Manages, coaches, mentors, hires and trains employees. This also includes performance management.
• Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000).
• Manages expense-based profit and loss statement (P&L) to plan.
• Drives efficiencies within the facility using LEAN methodologies.
• Maintains facility tour-ready standards.
• Ensures preventative maintenance of the facility and all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).
• Matches facility capacities to customer/sales professionals’ expectations. Works with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations.
• Works with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.
• Actively engaged in developing annual budgets for the facility.

Qualifications

• High School Degree or Equivalent required; Bachelor’s Degree preferred
• 5+ years’ operations experience, specifically in distribution center facilities preferred
• Experience managing a group or team of individual contributors and/or indirectly supervises support staff
• Knowledge of Microsoft applications (e.g. Excel, Word, Teams, Power Point)
• Ability to effectively communicate in both group and individual settings
• Capable of handling multiple priorities with a high sense of urgency
• Ability to travel 0-25% of the time

Working Environment

Work is generally performed in a warehouse environment. The noise level is moderately quiet. Generally well ventilated and well lighted. Warehouse employees may be exposed to all kinds of weather and may be required to wear protective clothing. Operates heavy equipment. Strict safety regulations may be required.

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