Supervisor - Operations

CSS; Austin (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

CSS in Austin, TX is seeking a Supervisor - Operations to oversee multiple warehouse departments, including receiving, picking, packing, shipping, and housekeeping. You will train and coach associates and report to a Manager or Senior Manager Operations.

This role requires at least 3 years in warehouse operations, leadership, forklift certification, and strong attention to safety. You will monitor metrics and drive improvements while complying with company policies.

Qualifications

• High School Degree or Equivalent required.
• Fork Lift Certification preferred.
• 3 years warehouse and distribution operations experience.
• 1 year experience leading warehouse associates.
• Ability to operate a forklift or obtain certification.
• Strong knowledge of inventory control processes.
• Strong communication and time management skills.
• Attention to detail and basic computer skills.

Responsibilities

• Coordinate employee work assignments to meet inbound/outbound service requirements.
• Direct achievement of performance objectives related to productivity, quality, service and safety.
• Monitor workflow, error rates, and take corrective action.
• Ensure procedures are observed, implemented, and enforced.
• Maintain accurate time, attendance, and performance records.
• Establish and monitor performance standards for warehouse functions.
• Develop and implement training certification programs for warehouse staff.

Skills

Leadership

Team management

Inventory control

Forklift operation

Safety compliance

Communication

Time management

Problem solving

Education

High School Diploma

Tools

Forklift

Job description

As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least 2 or more direct reports.You will comply with operational, audit, safety, and all other company policies. You will focus on meeting customer requirements. You will contribute to the development of processes and procedures.

Responsibilities

• Coordinate employee work assignments to achieve inbound and outbound service requirements
• Direct achievement of performance objectives related to productivity, quality, service, and safety
• Monitor workflow, work completed, error rates and related metrics and takes corrective action
• Ensure procedures are observed, implemented, and enforced
• Confirm quality and inspection process is accurate and excess costs are eliminated
• Ensure safe working environment and follows safety regulations
• Maintain accurate time, attendance, and performance management records
• Maintain positive employee relations and morale
• Recommend performance management actions
• Assist in developing and documenting warehouse processes
• Establish and monitors performance standards for warehouse functions, including pick, pack, and ship
• Process returned merchandise
• Establish and monitors performance standards for equipment, assembly, housekeeping, etc.
• Develop and implements training certification programs and ensures warehouse employees receive training

Qualifications

• High School Degree or Equivalent required
• Fork Lift Certification preferred
• 3 years warehouse and distribution operations experience
• 1 year experience leading warehouse associates
• Ability to operate a forklift or have the ability to obtain a forklift certification
• Strong knowledge of inventory control processes
• Knowledge of electrical, construction or mechanical products
• Strong communication and interpersonal skills
• Strong time management skills
• Basic computer skills
• Attention to detail
• Ability to learn and use business planning systems
• Resolve problems in a timely manner under stressful situations
• Comfortable working in a team environment
• Ability to operate hand and power tools and equipment
• Ability to anticipate and prepare for customer needs

Physical Expectations

• Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.
• Work may require excessive bending or stooping.
• Employee required to climb ladders.
• Employee required to use hand tools.Employee uses heavy machinery (e.g., forklift, etc.).

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