Manager, Operational Risk and Quality

Mortgage Connect LP; Denver (CO); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Manager of Operational Risk and Quality to enhance process effectiveness and ensure compliance. In this remote role, you'll support the identification and remediation of process failures while collaborating with teams to develop robust operating procedures. The company values continuous improvement and innovation, offering a comprehensive benefits package, including generous PTO and a 401K plan. Join a team that prioritizes connection, collaboration, and community engagement, making a meaningful impact in the mortgage service industry.

Benefits

Medical, dental, and vision insurance

Paid holidays and generous PTO

Paid volunteer time

Paid maternity and parental leave

401K plan

Continuous learning opportunities

Work perks program with discounts

Qualifications

• 5-7 years of QA or internal audit experience in production.
• Ability to analyze complex processes and ensure compliance.
• Experience in the mortgage industry preferred.

Responsibilities

• Support the ICAR process and ensure issues are remediated.
• Test remediation plans and support trend analysis.
• Maintain and develop Standard Operating Procedures.

Skills

QA experience

Internal audit experience

Document management

Analytical skills

Customer service

Attention to detail

Communication skills

Problem-solving

Multitasking

Self-motivated

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Overview

The primary function of Manager, Operational Risk and Quality is to support the identification and remediation of process failures and control gaps. Issues are identified by the company’s issue management program or via process audits. Issues are identified, categorized, tracked, remediated, and reported via a formal Incident Corrective Action Report (ICAR).

What you will do

• Support ICAR process by working with business to ensure that all issues have been fully remediated.
• Test business remediation plans to ensure processes continue to work as expected over time.
• Work with business to identify and test controls.
• Support trend analysis and reporting.
• Perform periodic and targeted reviews of specific templates and processes to ensure ongoing compliance.
• Assist in the maintenance and development of Standard Operating Procedures (drafting missing SOPs, updating existing SOPs, and performing annual governance review).
• Support the Document Generation and Configuration project release process
• Work with teams to modify and create standard operating procedures that include adequate detective, preventive and/or corrective quality controls
• Participate in a variety of special projects related to MCDS products and services

What you will bring

• 5-7 years of QA, internal audit experience or document management in a production environment
• Ability to analyze the effectiveness of complex processes
• Strong customer service focus
• Strong attention to detail
• Clear verbal and written communication skills
• High proficiency with Microsoft Office
• Ability to work in fast-paced environment and meet deadlines
• Capability to work both independently and as part of a team
• Problem-solving mindset with ability to multitask
• Self-motivated with ability to work with minimal supervision
• Mortgage industry experience
• Preferred, but not necessarily required:
• Lean Six Sigma experience
• USPS products and services experience

What we offer

• Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
• Rest and relaxation:Paid holidays and generous PTO based on tenure
• Community and Philanthropy:Paid volunteer time
• Paid Maternity and Parental Leave
• Contribute to your future:401K plan and robust continuous learning opportunities
• Work Perks Program:Access to discounts that help save money in your daily life

Is this the ideal location for you?

Mortgage Connect is committed to offering a flexible work environment for this role. This is aremoterole, meaning you have the flexibility to work from home. (Remote work is subject to Mortgage Connect's remote work policy and business needs.)

Who we are

Mortgage Connect is a national mortgage service provider specializing in assisting mortgage lenders with a multitude of services they need in connection with a loan. Our entrepreneurial mindset allows us to differentiate ourselves in the market through continuous improvement and innovation, as well as our diversified suite of product offerings. Our people are driven and committed to our cultural values we call “The 5C’s”:Connect,Collaborate,Communicate,Care, andCelebrate. We take these seriously and coming on board with us means you agree to adopt these values in your everyday work life with us.

All onboarding employees will be required to complete apre-employment background check and drug screening.

We are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Mortgage Connect is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail]