Manager, Online Merchandising

Shiseido; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Volunteer Days

Company Holidays

Parental Leave

401K Match

Learning Programs

Mobility Programs

Product Discounts

Gratis

Employee Groups

Tuition Reimbursement

Job summary

Shiseido Americas seeks a Manager of Online Merchandising to lead the ecommerce merchandising function across the prestige brand portfolio. You will manage a team of eMerchandisers, drive best-in-class customer experiences, and oversee operations, front-end content, and digital product initiatives across brands.

You will collaborate with Ecommerce, Digital Marketing, CRM, ADX, and IT to align campaigns with customer journeys, optimizing merchandising strategies with data-driven decisions.

Qualifications

• 7+ years in Ecommerce with online merchandising, site optimization, and analytics.
• Hands-on SFCC experience including merchandising configurations, promotions, catalog mgmt, search, and QA.
• Proven leadership of eCommerce merchandising teams.
• Strong ability to translate business needs into functional specs with IT collaboration.
• Experience with QA, UAT, troubleshooting and project delivery.
• Familiarity with AI-powered ecommerce tools and vendor management.

Responsibilities

• Lead and coach a team of eMerchandisers, ensuring flawless execution and a best-in-class customer experience.
• Act as SME and escalation point for complex merchandising configurations, testing, and issue resolution.
• Oversee site merchandising, content, and promotions updates on SFCC.
• Project manage front-end content, coordinate development, and support QA for site updates.
• Ensure promotions are deployed with proper testing and validation.
• Maximize use of merchandising tools in SFCC Business Manager (sorting, search, A/B testing, analytics).
• Improve operations, governance, and speed-to-market; maintain documentation in Confluence.
• Manage merchandising team workload, resource allocation, and delivery tracking.
• Oversee subscription program operations in partnership with cross-functional teams.
• Manage relationships with merchandising vendors; lead business reviews and optimizations.
• Collaborate with Analytics to ensure tracking, KPI reporting, and dashboards.

Skills

SFCC expertise

Team leadership

eCommerce analytics

A/B testing

Vendor management

Content management

Promotions & SEO

Tools

SFCC

Confluence

Excel/PowerPoint

Job description

Your Dreams, Our Future.

Join the dynamic and diverse team at Shiseido Americas, a subsidiary of the world-renowned Shiseido Company Limited. Be a part of a portfolio of prestige beauty brands which includes Clé de Peau Beauté, Drunk Elephant, Dr. Dennis Gross Skincare, NARS, SHISEIDO and several prestige fragrance brands including Issey Miyake, Narciso Rodriguez and Tory Burch. At Shiseido Americas we value and celebrate human diversity, with a rich tapestry of employees from all backgrounds and experiences.

Headquartered in New York City with US offices and facilities located in New Jersey, Ohio, Texas and Florida, Shiseido Americas employs over 2,000 individuals in the US, Canada, and Latin America. Shiseido Americas is a hub of talent and innovation. Be inspired by the array of skills, knowledge, and integrity of your colleagues, and join our driving force as Shiseido continues its pursuit of beauty innovations for a better world.

At Shiseido Americas, we focus on our people. We strive to foster a collaborative workplace culture where creative thinking, inclusivity and unique diverse perspectives are celebrated in order to drive success for both our employees and the company as a whole. By prioritizing our team and promoting an open-minded environment, we push the boundaries of what's possible and bring new ideas to life.

Job Summary

The Manager, Online Merchandising leads the ecommerce merchandising function across the Shiseido Group's prestige brand portfolio, managing a team of eMerchandisers while ensuring a best-in-class customer experience. This role is responsible for eMerchandising operations, front-end site content execution, and supporting digital product, and ecommerce initiatives across brands.

Goals

What You Will Do

80% dedicated to leading the merchandising function, ensuring operational excellence, flawless execution, and continuous optimization of the online customer experience.

• Lead, coach, and develop a team of eMerchandisers, ensuring flawless execution of merchandising strategies and adherence to calendar deadlines while maintaining a best-in-class customer experience across catalog, navigation, on-site search, content, and promotions.
• Serve as the merchandising subject matter expert and escalation point for complex merchandising configurations, troubleshooting, QA validation, and issue resolution.
• Support and oversee all site merchandising, content, and promotion updates utilizing the Salesforce Commerce Cloud (SFCC) platform.
• Project manage front-end content, coordinate development activities, and support QA efforts to ensure successful delivery of site updates and optimizations.
• Ensure flawless execution of promotions through proper setup, testing, validation, and deployment.
• Maximize utilization of all merchandising and optimization tools within SFCC Business Manager (sorting rules, search functionality, A/B testing, analytics capabilities…).
• Identify and implement best practices to improve merchandising operations, execution quality, governance, and speed-to-market. Maintain and continuously enhance merchandising documentation and knowledge bases within Confluence.
• Manage merchandising team operations, including resource allocation, workflows, workload prioritization, process improvement, delivery tracking, and capacity planning.
• Manage subscription program operations, including execution, vendor management, reporting, analysis, and optimization recommendations in partnership with cross-functional teams.
• Manage relationships with other merchandising-related vendors. Lead business reviews, identify optimization opportunities, and ensure alignment with business objectives.
• Partner with Analytics teams to ensure proper tracking, tagging and KPI reporting.
• Report on eMerchandising KPIs and propose optimizations. Templatize reporting and communications for more efficiency in data collection and delivery. Partner with Analytics to create new Dashboards or update existing ones.
• Collaborate closely with Ecommerce, Digital Marketing, CRM, ADX and IT teams to ensure alignment between merchandising strategies, campaigns, promotions, and customer experience initiatives.

20% dedicated to digital projects and site enhancements.

• Partner with Digital Product Management and IT teams to define business requirements, evaluate solutions, and support the delivery of site enhancements related to merchandising.
• Lead transversal tickets and eMerchandising initiatives within each IT release cycle managing priorities, requirements, configurations, QA, team bandwidth and delivery to ensure successful implementation of enhancements, bug fixes, and optimization opportunities.
• Lead merchandising workstream for IT projects from requirements gathering through development, configuration, testing, and deployment, serving as the merchandising lead for UAT by developing detailed test scenarios and use cases, coordinating brand testing, validating configurations, managing defect resolution, and ensuring final business sign-off.
• Conduct post-launch analysis to measure performance and identify optimization opportunities.
• Partner closely with Product Management on experimentation and A/B testing initiatives to ensure proper implementation.

Who You Are

• 7 + years’ experience in Ecommerce with an in depth understanding of online merchandising, site optimization, web analytics, and the delivery of ecommerce enhancements through cross-functional IT projects and release cycles.
• Deep, hands-on experience with ecommerce platforms and tools, preferably Salesforce Commerce Cloud (SFCC), including merchandising configurations, promotions, catalog management, search, content publishing, troubleshooting, and QA validation.
• Proven experience leading and developing eCommerce merchandising teams.
• Strong experience translating business requirements into functional specifications and partnering with Product, IT, and Development teams to deliver digital initiatives.
• Hands-on experience with QA, UAT, troubleshooting, and ecommerce project delivery.
• Exposure to AI-powered ecommerce tools and capabilities.
• Experience managing third-party development and technology vendors.
• Analytical and data driven.
• Effective time-management and project management skills.
• Ability to prioritize responsibilities in line with business objectives.
• Strong organization skills.
• Ability to create and maintain timelines; work and execute within deadlines.
• Ability to understand site analytics data, build reports, and summarize in meaningful way for the goals of the business.
• Excellent attention to detail and quality assurance capabilities.
• Team-player with excellent relationship-building skills.
• Strong knowledge of Word, Excel, and PowerPoint.
• Understanding the beauty market is a plus.

What We Can Offer You

At Shiseido Americas, our pride extends beyond our rich legacy to our passionate and talented team that brings it to life every day. We recognize that without our people, innovation would not be possible. That's why we go above and beyond with our comprehensive benefits program to recognize our employees. With an array of options designed to give our employees peace of mind, our perks & benefits program is more than just a perk – it's an investment in our people's futures. Whether you're looking for comprehensive health coverage, retirement savings, or paid time off, our benefits have you covered! Check out a list of our Benefits and Perks offerings:

• Medical, Dental, & Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Paid Volunteer Days
• Paid Company Holidays
• Paid Parental Leave
• 401K with 6% Company Match
• Talent Development & Learning Programs
• Internal & International Mobility
• Product Discounts & Annual Gratis
• Employee Led Affinity Groups
• Tuition Reimbursement

The base pay for this position may vary based on geographic location. Actual base pay offered will be based on several factors including job-specific knowledge, education, skills, and depth of experience. In addition to base pay, we may offer additional forms of compensation as components of a total compensation package, including participation in our bonus program which features the ability to overachieve, in addition to a full range of competitive benefits.

Shiseido is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender identity, religion, sex, age, national origin, disability, veteran status, sexual orientation, genetic information or any other classification protected by Federal, State or Local law.