Manager, Onboarding & Learning Experience

Johnson & Johnson Innovative Medicine; Phoenix (AZ); On-site; USD 110,000 - 150,000; Full time

Job summary

Johnson & Johnson Innovative Medicine seeks a Manager, Onboarding & Learning Experience to lead PSC onboarding programs across multiple U.S. sites including Phoenix, AZ. You will own end-to-end learning enablement for product launches, coordinate cross-functional training, and ensure timely, auditable learning materials.

Travel up to 20% is expected as needed to support programs and teams. You will partner with Workforce Management, Quality and Compliance, and operate in a fast-paced environment

Qualifications

• Bachelor’s degree in Pharmaceuticals or Life Sciences.
• 6+ years of experience in program management, onboarding, learning enablement, change management, or related roles.
• Strong track record managing complex, cross-functional programs.
• Proficient with MS Office (Teams, SharePoint, Word, PowerPoint, Excel).
• Experience supporting onboarding or learning initiatives.

Responsibilities

• Lead the strategy and end-to-end execution of PSC onboarding programs, including cohort planning, curriculum sequencing, certifications, and cross-functional alignment.
• Lead learning enablement planning for product launches, process changes, and other priority initiatives impacting PSC.
• Partner with Workforce Management and Operations to align onboarding and training plans with staffing, capacity, and business needs.
• Establish the strategy and standards for PSC learning communications and training rollouts.
• Coordinate rollout of learning updates (training, job aids, desk drops, reinforcements) to ensure consistent execution across PSC.
• Directly manage a small team including goal setting, coaching, and performance feedback.
• Travel up to 20% may be required.

Skills

Program management

Cross-functional collaboration

Onboarding programs

MS Office

Education

Bachelor’s degree in Pharmaceuticals or Life Sciences

Tools

SharePoint

MS Word

PowerPoint

Excel

Teams

Job description

Job Category

People Leader

Responsibilities

Onboarding & Learning Enablement:

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Communications & Corporate/External Affairs

Job Sub Function

Internal Communications

Job Category

People Leader

All Job Posting Locations:

Charlotte, North Carolina, United States, Dallas, Texas, United States, Horsham, Pennsylvania, United States of America, Orlando, Florida, United States of America, Phoenix, Arizona, United States, Pittsburgh, Pennsylvania, United States of America, Raleigh, North Carolina, United States

Job Description

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Manager, Onboarding & Learning Experience to be located in Pittsburgh, PA; Raleigh, NC; Charlotte, NC; Orlando, FL; Phoenix, AZ; Horsham, PA, or Dallas, TX.

Purpose

This role is responsible for managing Patient Service Center (PSC) onboarding programs, coordinating learning enablement for product and process changes, and driving clear, timely planning and communications. The Manager ensures changes impacting PSC are translated into well-sequenced learning plans, materials, and communications are delivered consistently and on schedule. The role serves as a central point of coordination to align stakeholders, manage execution, and keep onboarding and learning programs on track. .

Responsibilities

Onboarding & Learning Enablement:

• Lead the strategy and end-to-end execution of PSC onboarding programs, including cohort planning, curriculum sequencing, certifications, and cross-functional alignment.
• Lead learning enablement planning for product launches, process changes, and other priority initiatives impacting PSC.
• Partner with Workforce Management and Operations to align onboarding and training plans with staffing, capacity, and business needs.
• Conduct change-impact assessments to identify learning, communication, and readiness needs.

Learning Communications & Rollout Planning:

• Establish the strategy and standards for PSC learning communications and training rollouts.
• Partner with cross-functional team members to create and launch an operational communication framework.
• Lead learning communications and engagement, ensuring messages are clear, timely, and aligned across stakeholders.
• Coordinate rollout of learning updates (training, job aids, desk drops, reinforcements) to ensure consistent execution across PSC.
• Maintain clear ownership of timelines, deliverables, approvals, and handoffs across Learning, Operations, and support teams.

Program Management & Collaboration:

• Serve as the primary point of coordination for onboarding and learning-related initiatives, reinforcing disciplined program management practices.
• Partner with Workforce Management to align onboarding and training plans with capacity and operational constraints.
• Collaborate with Quality and Compliance to ensure learning plans and certifications meet documentation and audit expectations.
• Track milestones, risks, and dependencies, providing regular updates to PSC L&D leadership.
• Manage operational communication framework with cross-functional team members.

People Leadership

• Directly manage a small team including goal setting, work prioritization, coaching, and performance feedback.
• Support team development by providing clear expectations, ongoing feedback, and opportunities to build program management and communication capabilities.
• Foster collaboration and accountability within the team and across cross functional partners.
• Up to 20% travel may be required.
• Other duties as assigned.

Required Qualifications

• Bachelor’s degree in related fields such as Pharmaceuticals or Life Sciences.
• A minimum of 6 years of experience in program management, onboarding, learning enablement, change management, or related roles.
• Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.)
• Demonstrated success managing complex, cross-functional programs.
• Experience supporting onboarding or