Manager on Duty - TOL Express Operations

Worldwide Flight Services (WFS); Swanton Township (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

DailyPay

401k

Wellness programs

Travel discounts

Employee recognition

Job summary

Worldwide Flight Services (WFS) is seeking an Air Logistics Manager on Duty to supervise a 50+ person team within a busy airport logistics environment. The role emphasizes swift decision-making and hands-on leadership to maintain on-time delivery across the United States.

You will ensure safety, security, and quality while following corporate procedures and TSA regulations. Weekend/holiday shifts and peak hours are expected as part of the role.

Qualifications

• High School Diploma or GED (or international equivalent).
• 2–5 years of supervision/operations management in warehouse/logistics environments.
• Experience leading teams of 30–50 personnel.
• Ability to work weekends/holidays and peak hours.
• English reading/writing and speaking proficiency.
• Ability to obtain airport/US Customs badges if needed.

Responsibilities

• Directly supervise 50+ Airport Logistics and Ramp staff in a busy, cross-dock facility.
• Lead the team to ensure on-time package movement from aircraft to warehouse to trucks.
• Oversee unloading/loading of aircraft and trucks across a dispersed area.
• Ensure proper use of tie-downs and loading gear and accurate sortation.
• Provide clear instructions to maintain safety and process compliance.
• Communicate effectively with managers, clients, and customers.

Skills

Leadership

Team management

Operations management

Warehouse logistics

Communication skills

English proficiency

Education

High school diploma or GED

Tools

General PC skills

Job description

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

About WFS

Worldwide Flight Services (WFS), a member of SATS Group, is a global leader in air freight logistics and ground handling services. The SATS-WFS group employs over 46,000 people and assists more than 270 customers with a global footprint of more than 210 cargo and ground handling stations in 24 countries. WFS has 40 years of experience in aviation-related handling services and provides a vast scope of services while maintaining industry-leading safety and security standards.

Job Summary

The role of our Air Logistics Manager on Duty involves directly supervising a busy team of 50+ Airport Logistics and Airport Ramp associates who move packages by hand and pushcart in and around our indoor/outdoor facility that is located on airport property. This is a roll up your sleeves job that supports a talented team of professionals who ensure packages arrive on time to destinations across the United States. This is a cross-dock operation; our role is to facilitate daily throughput of packages from aircraft to warehouse to trucks with no/minimal storage. Our indoor facility is an open-air environment and not temperature controlled, and you may work in or around aircraft. The ALM leads the team following our structured processes and guidelines, keeping the safety of all our team members first. The ALM is a hands‑on role in moving packages throughout the facility and works with the team to ensure that customer satisfaction, safety, security, quality exceed standards for their assigned shift. Our ALM’s also maintain and control all required aspects of the operation during their shift in accordance with the corporate security program and TSA legislation.

Responsibilities

• Being physically present and hands on, making swift decisions in a complex logistics operation that requires timely results.
• Lead a diverse workforce in the sorting, scanning and movement of small packages and containers in both a warehouse and airport ramp environment
• Supervise the unloading and loading of aircraft and trucks in a widely dispersed area
• Ensure the removal of tie‑downs and other gear when loading and unloading
• Lead the preparation of packages for sortation and load onto containers
• Oversee the weighing, labeling, or make/break-down of gaylords or air‑containers
• Provide clear, direct instruction to team members in order to maintain strict guidelines in regards to process in a positive manner
• Effectively present information and respond to questions from groups or managers, clients, and customers.
• Interpret various instructions furnished in written, oral, diagram, or schedule form.
• Ability to operate warehouse/ramp equipment and hold necessary licensing (if applicable).
• Ability to perform additional assigned tasks as needed

Minimum Requirements

• High School Diploma or GED or international equivalent.
• Two to five years of previous operations management or supervisory experience in a warehouse/logistics/manufacturing environment.
• Must be comfortable managing execution and adherence to standardized work processes
• Proven leadership experience and responsibility of teams consisting of 30 – 50 personnel.
• Must be able to work weekends (Friday, Saturday, and Sunday), holidays, and days off. We have a Peak Season that may require longer hours.
• Ability to read, write, fluently speak, and understand the English language.
• Must be able to secure appropriate airport authority and/or US Customs security badges if applicable.

Preferred Skills

• Previous logistics, manufacturing, warehousing experience that relied heavily on managing a structured process with strict deadlines
• Familiarity with personal computer software is helpful.
• Independent judgment and decision‑making skills are required.
• Excellent interpersonal skills and written and oral communication skills.

Physical Requirements/Working Conditions

• Ability to lift up to 70 lbs.

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part‑time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.