Air Logistics Senior Manager - AUS Express Operations

Worldwide Flight Services (WFS); Austin (TX); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

DailyPay app access

Awards program

Healthcare options

Travel discounts

Wellness program

401k with company match

Internal mobility

Job summary

Worldwide Flight Services (WFS) in Austin, Texas, seeks an Air Logistics Senior Manager Express Operations to lead warehouse and airport ramp operations. You will collaborate with contract partners to ensure fast processing of Express packages, manage daily throughput, and uphold safety, security, and quality standards.

You will move packages through a cross-dock flow from aircraft to warehouse to trucks, supervise staff, and drive continuous improvement while complying with TSA, USCBP, and FAA

Qualifications

• Bachelor's degree or 2–5 years related experience or equivalent mix of education and experience.
• Airline/logistics/transportation experience preferred.
• 5 years of leadership and management experience required.
• Leadership ability to train and develop personnel.
• Ability to adapt to a fluid, 24/7 work environment.

Responsibilities

• Plan, organize, lead and control staff to promote teamwork and pride in a diverse environment.
• Develop next level leaders and managers in leadership and management skills.
• Supervise staff to meet business needs and SLA performance standards.
• Ensure safety rules and standards are followed by Airport Ramp and Warehouse staff.
• Participate in recruiting, interviewing, and hiring decisions.
• Assist in employee relations, counseling, and performance reviews.
• Maintain security compliance with TSA, USCBP, FAA and badge controls.
• Prepare operational reports weekly and monthly, plus ad hoc requests.
• Handle injury and post-accident reporting and testing as required.
• Assist customer reps with data for audits and compliance reports.
• Maintain airport employment records and badge appointments.

Skills

English proficiency

Mental abilities

Interpersonal skills

Technical aptitude

Education

Bachelor's degree

Tools

MS Office

SAP

Job description

About WFS

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

Join our Worldwide Flight Services and Oxford family and contribute to the timely delivery of cargo shipments, luggage, business to customer delivery, and on‑time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations, 27 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Air Logistics Senior Manager Express Operations will be responsible for the management of warehouse operations and airport ramp operations while also working with internal and external executive‑level contract partners to ensure efficient handling of Express packages. This is a cross‑dock operation; our role is to facilitate daily throughput of packages from aircraft to warehouse to trucks with no/minimal storage. Our indoor facility is an open‑air environment and not temperature controlled, and you may work in or around aircraft. The Air Logistics Senior Manager leads the team following our structured processes and guidelines, keeping the safety of all our team members first. This role is a hands‑on role in moving packages throughout the facility and works with the team to ensure that customer satisfaction, safety, security, quality exceed standards for their assigned shift. Our Air Logistics Senior Manager will also maintain and control all required aspects of the operation during their shift in accordance with the corporate security program and TSA legislation.

Responsibilities

• Plan, organize, lead and control staff to promote a workplace culture of teamwork, self‑motivation, and pride within a diversified and multi‑cultural work environment.
• Develop next level leaders and managers in both leadership and management skills.
• Supervise staff to meet business needs and facilitate successful outcomes by following carrier’s Service Level Agreement performance standards.
• Ensure operational leadership is monitoring and instructing Airport Ramp Agents and Warehouse Agents to follow safety rules and safety standards that are in place.
• Participate in recruiting activities, interviewing candidates and making hiring decisions.
• Assist in employee relations and/or conflict resolution, prepare performance appraisals, provide input for counseling and terminations.
• Demonstrate diligence required to maintain security under local Airport Police, Transportation Security Administration (TSA), and United States Customs/Border Protection (USCBP) Regulations and Federal Aviation Administration (FAA). Challenge any persons not displaying an airport I.D. badge within a WFS warehouse or any Airport Operational Area. (AOA).
• Prepare various operational reports, providing weekly and monthly data regularly, including special reports requested on an ad hoc basis.
• Must complete injury reports and damage reports as required.
• Authorize/ensure post‑accident and post‑injury testing is done as required.
• Assist customer representatives in providing information and data for various compliance reports and audits.
• Maintain records and appointments necessary for employment on the airport such as airport badge appointments, USCBP interviews, or other government‑required meetings.

Minimum Requirements

• Bachelor's degree (B. A.) from four‑year College or university; or two to five years related experience and/or training; or equivalent combination of education and experience
• Airline/Logistics/Transportation experience preferred
• 5 years of leadership and management experience required
• Must possess leadership skills with the ability to train and develop personnel
• Must be able to continually respond to and prioritize within a fluid work environment
• Must have ability to work across the 24/7 schedule based on the needs of the business

Preferred Skills

• English proficiency (e.g., reading, writing, speaking, listening)
• Mental abilities (e.g., visual observation and identification, mental rotation)
• Interpersonal skills (e.g., customer service, dependability)
• Computer literate with proficient use of software and/or computer programs (MS Office, SAP)
• Knowledge of advanced arithmetic and mathematics
• Knowledge of airline codes, prefixes, common air freight abbreviations
• Comprehension of airway bill
• Attention to detail
• Ability to prepare written documents, communications, and counseling notices
• Ability to follow instructions from the General Manager and customer(s)
• Ability to act in a managerial position and give direction to Supervisors

Physical Requirements/Working Conditions

• Ability to lift up to 50 lbs.
• Ability to work indoors and outdoors in a variety of temperatures, rain, wind, hot and cold weather
• Ability to stand for an entire shift and move long distances across our facilities

Perks & Benefits

• Want your pay in advance? Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

Medical, Dental, Vision, 401k with company match

Bonus opportunity