Manager on Duty - Escondido

YMC; Escondido (CA); On-site; USD 2,712,000 - 3,255,000; Full time

Job summary

Escondido YMCA – A Campus for Community Well-Being is seeking a Manager on Duty to supervise the building, ensure safety, and support facility operations. You will act as department supervisor in the absence of senior staff and handle opening/closing, security, and member services.

The role requires at least 2 years of supervisory experience, cash handling, and certifications in CPR/AED and First Aid (adult/child/infant) within 30 days of hire. Weekend and early morning shifts are included.

Qualifications

• 2+ years of supervisory experience.
• Experience handling cash.
• Oversee branch activities and respond to issues quickly.
• Fingerprinting required by YMCA policies.
• CPR/AED and First Aid certification within 30 days of hire from ARC/AHA/ISHI.

Responsibilities

• Answer incoming calls courteously and route to appropriate departments.
• Process transactions following branch policies.
• Monitor facility access and ensure member/participant check-in.
• Maintain knowledge of branch programs to inform members and participants.
• Complete end-of-shift procedures and balance transactions.
• Provide accurate and engaging branch tours.
• Open/close branch and monitor security during shifts.
• Serve as first point of contact for membership concerns.

Skills

Supervisory experience

Cash handling

Customer service

Education

CPR/AED and First Aid Certification (Adult & Child/Infant)

Job description

Overview

The Manager on Duty (in the absence of any other ranking director or coordinator) will be responsible for the overall supervision of the YMCA building and grounds. This individual must be able to supervise staff and volunteersand make sure that everyone follows safety standards and policies of the YMCA. The Manager on Duty will act as the “department supervisor” for all departments in the absence of any other higher-ranking director or coordinator.

The Escondido YMCA – A Campus for Community Well-Being is seeking additional Key Holders/Managers to provide greater operational flexibility in opening and closing the branch and supporting facility rental commitments. In addition to performing the primary responsibilities of their assigned position (e.g., Lifeguarding), individuals in this role will be responsible for ensuring the branch is properly opened and secured at closing, allowing staff, members, participants, and rental groups safe and timely access to the facility. When other branch managers are not on site, the Key Holder/Manager will serve as theManager on Duty, providing leadership, direction, and support to staff while addressing operational and facility needs.

For information on Y Employee Perks, click on this link:Employee Benefits | YMCA of San Diego County (ymcasd.org)

Schedule

• Monday - Friday from 5:30am - 9:30am and 5:30pm - 9:30pm
• Weekends from 7:15am - 2:00pm
• General coverage as needed when leadership is not onsite at branch location

Responsibilities

• Answer all incoming phone calls in a courteous and timely manner, route incoming calls to appropriatedepartments and staff
• Accurately process transactions following branch policies and procedures
• Monitor access to facility by ensuring members and participants check-in upon arrival
• Maintain working knowledge of branch programs in order to communicate and share information to membersand participants
• Responsible for completing end of shift procedures, balance and account for all transactions
• Provide accurate and engaging informative branch tours
• Verify membership and program data for quality assurance
• Responsible for all programs and facility operations of the branch
• Serving as first point of contact for all membership-related concerns; following up with the proper DepartmentHead
• Evaluate program areas and staff by completing Manager on Duty reports on every shift
• Responsible for opening/closing of the branch facility, as well as monitoring security procedures and facilityoperations during the assigned shift
• Serve as primary responder to all security/fire alarms and facility operation incidents
• Incident Response Leader (IRL) certification required within 30 days of employment
• This position requires a professional manner with excellent customer service, organizational, problem solving,staff interaction and supervision, and decision-making skills
• Must be self-motivated and able to work with minimal supervision
• Must ensure all participants follow established procedures and guidelines, and relate well with a diverseculture of adults and children
• Requires ability to supervise and motivate membership staff and provide excellent customer service
• Other duties as assigned

Qualifications

• 2+ years' of supervisory experience required
• Experience with handling cash
• Responsible for overseeing all branch activities during their shift and to check for any problems that need to be addressed immediately
• Requires standing and data entry for extended periods of time and having physical ability to act swiftly in any emergency
• Must have the skills, knowledge, and genuine willingness to assume a visible presence in the facility
• Licensing, state law and our government funders require that staff within YMCA of San Diego County be fingerprinted, prior to reporting to work, and includesubsequentarrest notifications
• CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within30 daysofhireand must be from one of the following certifying organizations:
  • American Red Cross
  • American Heart Association
  • American Safety & Health Institute

YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego CountyOffice of Labor Standards and Enforcement.

Pay Range

USD $19.69 - USD $23.63 /Hr.