Manager on Duty - Encinitas

YMCA of San Diego County; Encinitas (CA); Presencial; USD 27.000 - 33.000; Jornada completa

Descripción de la vacante

YMCA of San Diego County in Encinitas is seeking a Manager on Duty to supervise the YMCA building and grounds, manage staff and volunteers, and uphold safety standards in the absence of higher-ranking staff. The role includes opening/closing shifts, branch supervision, and ensuring all participants follow procedures.

The position requires the ability to supervise and motivate staff, provide excellent customer service, and respond to security or facility incidents.

Formación

• 2+ years' of supervisory experience required.
• Experience with handling cash.
• Must be able to supervise staff and ensure safety standards.

Responsabilidades

• Answer all incoming phone calls in a courteous and timely manner, route to appropriate departments and staff.
• Accurately process transactions following branch policies and procedures.
• Monitor access to facility by ensuring members and participants check-in on arrival.
• Maintain knowledge of branch programs to inform members and participants.
• Responsible for end of shift procedures, balance and account for all transactions.
• Provide accurate branch tours and verify membership data for quality assurance.

Conocimientos

Supervisory experience

Cash handling

Customer service

Descripción del empleo

Overview

The Manager on Duty (in the absence of any other ranking director or coordinator) will be responsible for the overall supervision of the YMCA building and grounds. This individual must be able to supervise staff and volunteers and make sure that everyone follows safety standards and policies of the YMCA. The Manager on Duty will act as the “department supervisor” for all departments in the absence of any other higher-ranking director or coordinator.

Schedule

• Location: Magdalena Ecke Family YMCA
• Full-time schedulewith opening, midday, and closing shifts when needed.
• Schedule flexibility can be considered

Responsibilities

• Answer all incoming phone calls in a courteous and timely manner, route incoming calls to appropriatedepartments and staff
• Accurately process transactions following branch policies and procedures
• Monitor access to facility by ensuring members and participants check-in upon arrival
• Maintain working knowledge of branch programs in order to communicate and share information to membersand participants
• Responsible for completing end of shift procedures, balance and account for all transactions
• Provide accurate and engaging informative branch tours
• Verify membership and program data for quality assurance
• Responsible for all programs and facility operations of the branch
• Serving as first point of contact for all membership-related concerns; following up with the proper DepartmentHead
• Evaluate program areas and staff by completing Manager on Duty reports on every shift
• Responsible for opening/closing of the branch facility, as well as monitoring security procedures and facilityoperations during the assigned shift
• Serve as primary responder to all security/fire alarms and facility operation incidents
• Incident Response Leader (IRL) certification required within 30 days of employment
• This position requires a professional manner with excellent customer service, organizational, problem solving,staff interaction and supervision, and decision-making skills
• Must be self-motivated and able to work with minimal supervision
• Must ensure all participants follow established procedures and guidelines, and relate well with a diverseculture of adults and children
• Requires ability to supervise and motivate membership staff and provide excellent customer service
• Other duties as assigned

Qualifications

• 2+ years' of supervisory experience required
• Experience with handling cash
• Responsible for overseeing all branch activities during their shift and to check for any problems that need to be addressed immediately
• Requires standing and data entry for extended periods of time and having physical ability to act swiftly in any emergency
• Must have the skills, knowledge, and genuine willingness to assume a visible presence in the facility
• Licensing, state law and our government funders require that staff within YMCA of San Diego County be fingerprinted, prior to reporting to work, and includesubsequentarrest notifications
• CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within30 daysofhireand must be from one of the following certifying organizations:
  • American Red Cross
  • American Heart Association
  • American Safety & Health Institute

YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego CountyOffice of Labor Standards and Enforcement.

Pay Range

USD $19.69 - USD $23.63 /Hr.