Manager On Duty

Gilbride Management Group (GMG); Town of Orchard Park (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Gilbride Management Group (GMG) is seeking a Manager on Duty for their location in Orchard Park, NY. This full-time role involves overseeing daily pool and front desk operations, ensuring safety standards, and coaching staff. The ideal candidate has a high school diploma/GED and prefers experience in similar roles. Key benefits include a flexible schedule, health and dental insurance, and opportunities for advancement. Certification in Lifeguard, CPR/AED, and First Aid is required within 90 days of hire.

Qualifications

• Prior experience as a swim instructor, deck supervisor, or front desk leader preferred.
• Strong leadership, communication, and organizational skills required.

Responsibilities

• Acts as the leader on duty during assigned shifts and oversees pool and front desk operations.
• Ensures compliance with all Goldfish Swim School safety, operational, and customer service standards.
• Supports and coaches swim instructors, deck supervisors, and front desk staff.
• Oversees front desk operations including scheduling, billing questions, and customer interactions.
• Completes shift reports and communicates operational updates to management.

Skills

Leadership

Communication

Organizational skills

Education

High school diploma or GED

Job description

Benefits

• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Job Position

Manager on Duty

Reports To

General Manager, Assistant General Manager

FLSA Status

Full-time Non-Exempt

Summary

The Manager on Duty (MOD) is the on-site leader responsible for overseeing daily operations on both the pool deck and the front desk (dry side) during assigned shifts. This role ensures Goldfish Swim School standards are consistently upheld in safety, customer experience, staffing, sales, and curriculum delivery. The MOD serves as the primary decision-maker and escalation point during their shift.

Duties and Responsibilities

1. Acts as the leader on duty during assigned shifts and oversees pool and front desk operations.
2. Ensures compliance with all Goldfish Swim School safety, operational, and customer service standards.
3. Supports and coaches swim instructors, deck supervisors, and front desk staff.
4. Ensures proper staffing, rotations, and lesson flow on the pool deck.
5. Maintains working knowledge of pool chemistry, pump room operations, and emergency procedures.
6. Handles parent/guardian questions, concerns, and escalations.
7. Oversees front desk operations including scheduling, billing questions, and customer interactions.
8. Reinforces sales and service expectations and supports enrollment efforts.
9. Completes shift reports and communicates operational updates to management.
10. Performs other duties as assigned.

Education / Experience

High school diploma or GED required. Prior experience as a swim instructor, deck supervisor, or front desk leader preferred. Strong leadership, communication, and organizational skills required.

Certificates and Licenses

Willing to obtain and maintain a current Lifeguard, CPR/AED, and First Aid certification within 90 days of hire. We provide these certification classes in our facility.

Work Environment

While performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate.