Manager on Duty

loewshotels; Miami Beach (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Tuition reimbursement

Pet insurance

Complimentary meals

Team member hotel rates

Employee discounts

Job summary

Loews Hotels & Co in Miami Beach, FL seeks a confident and service-driven Manager on Duty to lead the guest services team during shifts, ensuring poise and professionalism as the senior on-site leader. You will manage operations, resolve issues in real time, and deliver seamless guest experiences reflecting our commitment to excellence.

You\'ll supervise Front Desk and Guest Service teams, oversee payroll as needed, and coordinate VIP services, while maintaining safety and high standards across

Qualifications

• Bachelor's Degree or relevant work experience required.
• Minimum of two (2) years guest service experience in hotel hospitality required.
• Minimum one-year (1) guest service leadership role required.
• Experience with Property Management System, preferably Opera System.

Responsibilities

• Manage hotel operations as the senior leader during assigned shifts, ensuring smooth and efficient service delivery.
• Lead and support guest services teams to deliver exceptional experiences aligned with Loews Hotels' standards.
• Oversee payroll functions for assigned team members, including scheduling, timecard edits, and time-off approvals.
• Monitor, communicate, and resolve guest issues promptly, developing strategies to enhance satisfaction and loyalty.
• Serve as the primary contact for internal and external inquiries during your shift.
• Coordinate VIP services, including escorting VIP guests and managing special requests.
• Conduct regular rounds of guest areas, including recreational spaces, food and beverage outlets, and event venues.
• Collaborate with Security and emergency personnel as needed to ensure guest and team member safety.
• Prepare daily operational reports for management, highlighting performance and guest feedback.
• Handle emergencies with professionalism, prioritizing safety and security.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned

Skills

Natural Leader

Guest Experience

Clear Communicator

Decisive Problem Solver

Organized Multitasker

Team Leadership

Opera System

Education

Bachelor's Degree or relevant work experience

Tools

Opera System

Job description

Who We Are :

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Café while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

What We’re Looking For : A confident and service-driven Manager on Duty who will lead the guest services team with poise and professionalism. As the senior leader during your shift, you’ll ensure every guest interaction reflects Loews Hotels’ commitment to excellence. From managing operations to resolving challenges in real time, you’ll be the go-to resource for creating seamless experiences that leave lasting impressions.

Who You Are :

• Natural Leader : You inspire and motivate teams, fostering collaboration and positivity in every interaction
• Guest Experience Champion : You anticipate needs and deliver personalized service that exceeds expectations
• Clear Communicator : You engage with guests and team members with confidence, clarity, and professionalism
• Decisive Problem Solver : You thrive under pressure, making sound decisions quickly and effectively
• Organized Multitasker : You manage competing priorities with precision and efficiency in a fast-paced environment

Veterans and military spouses are encouraged to apply

What You’ll Do :

• Manage hotel operations as the senior leader during assigned shifts, ensuring smooth and efficient service delivery
• Lead and support guest services teams to deliver exceptional experiences aligned with Loews Hotels' standards
• Oversee payroll functions for assigned team members, including scheduling, timecard edits, and time-off approvals
• Monitor, communicate, and resolve guest issues promptly, developing strategies to enhance satisfaction and loyalty
• Serve as the primary contact for internal and external inquiries during your shift
• Coordinate VIP services, including escorting VIP guests and managing special requests
• Conduct regular rounds of guest areas, including recreational spaces, food and beverage outlets, and event venues
• Collaborate with Security and emergency personnel as needed to ensure guest and team member safety
• Prepare daily operational reports for management, highlighting performance and guest feedback
• Handle emergencies with professionalism, prioritizing safety and security
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include :

• Bachelor's Degree or relevant work experience required
• Minimum of two (2) years guest service experience in hotel hospitality required
• Minimum one-year (1) guest service leadership role required
• Experience with previous Property Management System, preferred Opera System
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
• Ability to stand and walk for long periods of time required

Who You’ll Supervise :

• Front Desk Team
• Guest Service Team