Manager on Duty

British Swim School - South Orlando; Delafield (WI); On-site; USD 30,000 - 34,000; Part time

Job summary

British Swim School – Delafield, WI is seeking a confident, friendly and dependable Manager on Duty to lead our Delafield location during busy evening and weekend swim lessons. This isn't a sit-behind-a-desk management position; you’ll be out on the pool deck engaging with families, supporting instructors, solving problems and ensuring an excellent experience from the moment they walk through the door.

You don’t need an aquatics background—we’ll teach you the program.

Qualifications

• Experience in customer service or management is preferred.
• Ability to lead a team and coach others in real time.
• Strong communication skills with both families and staff.

Responsibilities

• Welcome families and provide outstanding customer service
• Answer questions and help resolve parent concerns
• Supervise and support swim instructors and deck staff
• Coach employees and provide feedback in the moment
• Make sure lessons are running smoothly and on time
• Help manage call-offs and unexpected staffing issues
• Assist families with questions about classes, levels and swimmer progress
• Monitor the pool deck and overall customer experience
• Complete required facility, water temperature and water chemistry checks
• Respond calmly and appropriately when problems arise
• Communicate important issues and follow‑up needs to leadership
• Keep the Delafield location organized, professional, welcoming and fun

Skills

Customer service

Team leadership

Problem solving

Communication

Interpersonal skills

Job description

Responsive recruiter

Evening & Weekend Manager on Duty

British Swim School – Delafield, WI

Schedule: Monday–Thursday, 3:00–7:30 PM + rotating weekends, 8:00 AM–1:00 PM

Pay: $22–$25/hour, based on experience

Part-Time | Approximately 20–23 hours/week

Be the person who keeps everything running.

British Swim School is looking for a confident, friendly and dependable Manager on Duty to lead our Delafield location during our busy evening and weekend swim lessons.

This isn't a sit-behind-a-desk management position.

You’ll be out on the pool deck interacting with families, supporting instructors, solving problems and making sure our swimmers receive an excellent experience from the moment they walk through the door.

You do NOT need an aquatics background. We can teach you our swim program. We're looking for someone who already knows how to work with people, lead a team, solve problems and take ownership.

What You’ll Do

As Manager on Duty, you’ll be the primary leader at our Delafield location during your shift. You’ll:

• Welcome families and provide outstanding customer service
• Answer questions and help resolve parent concerns
• Supervise and support swim instructors and deck staff
• Coach employees and provide feedback in the moment
• Make sure lessons are running smoothly and on time
• Help manage call-offs and unexpected staffing issues
• Assist families with questions about classes, levels and swimmer progress
• Monitor the pool deck and overall customer experience
• Complete required facility, water temperature and water chemistry checks
• Respond calmly and appropriately when problems arise
• Communicate important issues and follow‑up needs to our leadership team
• Make sure our Delafield location is organized, professional, welcoming and FUN

Who We’re Looking For

You may be a great fit if you’ve worked in:

Customer service

• Hospitality
• Restaurants
• Retail management
• Childcare
• Recreation
• Fitness
• Youth programs
• Front desk management
• Team leadership

More Importantly, We’re Looking For Someone Who

• Genuinely enjoys working with people
• Is comfortable talking with parents and families
• Can handle a frustrated customer without becoming flustered
• Is confident leading and coaching younger employees
• Notices problems and takes initiative to solve them
• Is dependable and understands that our families and staff are counting on them
• Can stay organized while several things are happening at once
• Knows when to make a decision and when something needs to be escalated
• Brings positive energy to the workplace

About British Swim School

We do much more than teach kids how to swim. Our program focuses heavily on water survival and safety skills while helping children become confident, capable swimmers.

Our Delafield location serves families throughout the Lake Country area, and our evening and weekend lessons are some of our busiest times.

That’s why this position matters.

When you’re the Manager on Duty, you’re the person our families and staff can count on. If you’re someone who naturally sees what needs to be done and thinks, “I’ve got it,” we’d love to meet you.

Compensation: $22.00 - $25.00 per hour

Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary‑aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child‑focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach.

We also have exciting opportunities with our Customer Service Team, even if you’re not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.”

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.