Manager Office Operations and Case Management

Massachusetts Institute of Technology; Cambridge (MA); On-site; USD 85,000 - 105,000; Full time

Job summary

Massachusetts Institute of Technology is seeking a Manager for Office Operations and Case Management within the Institute Discrimination and Harassment Response Office. The role focuses on case management for complaints of discrimination or harassment across the MIT community, with responsibilities to support affected individuals, document processes, and coordinate resources for informal resolutions.

The Manager will supervise the Case Management Team and participate in strategic decision-making

Qualifications

• Meet with impacted individuals to explain resources and reporting options.
• Document reported allegations and next steps for case files.
• Coordinate resources for informal resolutions where appropriate.

Responsibilities

• Lead the Case Management Team within the MIT Office of the Institute Discrimination and Harassment Response Office.
• Serve as a senior partner to the Director and other managers in strategic decision-making.
• Facilitate referrals and coordinate resources to support affected community members.

Skills

Case management

Staff supervision

Leadership

Stakeholder collaboration

Coordination

Job description

MANAGER OFFICE OPERATIONS AND CASE MANAGEMENT, Institute Discrimination and Harassment Response Office, to serve as the Institute’s case management specialist for complaints of discrimination or harassment based on an individual’s race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, or national or ethnic origin involving any member of the MIT community. The Manager will meet with impacted individuals to ensure that community members understand available resources, reporting options, and resolution pathways based on the desired outcome of the impacted person and the safety needs of the community. The Manager will document reported allegations and next steps, facilitate supportive measures, make appropriate referrals, and help coordinate the resources needed for informal resolutions. The Manager supervises staff on the Case Management Team and is also a member of the Office’s leadership team and will collaborate with the Director and other managers in strategic decision-making. The full job description is available, here: https://idhr.mit.edu/our-office/open-positions/